New GM Induction

1. New GM Induction

2. Agenda 11am • Introductions & House-keeping • IACTO – who are we? • Changes coming – FET Strategies to 2020 • Key stakeholders – DES, SOLAS, ETBS, Learners, Staff and Communities • CTC Business Plans 2018 • HR/IR Services 2018 – 2019 & SLAs Lunch @ 12.45pm • PMDS • Other Supports/Q&A • Next Steps 3.00pm Close New GM Induction

3. Who we are? • Employer Representative Body for 35 CTC Boards • 12 x CTC Directors on IACTO Board • 1 x Executive Director & 1 x Senior HR Administrator • Training & Development to Boards and GMs • Supports to Boards & GMs includes updates to Key Documents and IACTO website: Operating Standards, 1999 Agreement and subsequent Productivity Agreement, Employee Handbook, Management Guidelines, Board Manuals, PMDS, Staff Recruitment & Induction templates New GM Induction

4. Review of some of IACTOs work……….. New GM Induction

5. Process Flowchart of ‘Change’ request by State, IACTO or SIPTU A change is implemented or Status Quo remains Change Analysis & Impact Assessment Management and Staff positions explored. Resolution or Referral to Third Party Outcome Communicated to Beneficiaries New GM Induction

6. Changes & FET Strategies Quarterly Information Forums/Briefings with Boards & GMs charting: • CTC National Review Process, Collective element & SOLAS funding contract with IACTO • Key Documents and importance of maintaining status quo……… • Events where Boards and GMs input already given (IACTO AGMs, on-going national review, existing research and in 2015 -Stephen Rourke report & in 2014 -NACTM paper) • IACTO HR/IR Service Level Agreement (2017 – 2019) New GM Induction

7. DES position re CTCs from 2015….. • All Operational Guidelines & National CTC Agreements for CTCs to continue • ETBs to engage with CTCs on this basis • Consistency of programme delivery though new FET structures must be mindful of local need – DES Liaison Group established • 1999 Agreement remains in place • Interim funding arrangements for IACTO pending Youthreach/CTC programme review New GM Induction

8. DPER update • Current model of funding for FET in place since 2000, when National Training Fund (NFT) established – levy of 0.7% on reckonable earnings of employers • Prior to recession bulk of monies went on upskilling those at work • By 2013, shifted with 83% to job seekers (funding streams may change for CTCs) • Institutional reforms and reviews in FET taking place, however similar changes in funding arrangements and priorities has not occurred • DPER stresses need to develop a performance funding model to inform future fund allocations • PLSS must be populated as a priority to provide a transparent, effective and accountable FET sector • Noted that gaps remain in terms of learner outcomes

9. DES Liaison Committee update • SOLAS & ETB Director level moves towards more strategic dialogue of performance related funding and SLAs • NTF moves to more labour market focus, possible changes to Exchequer funding streams…… • SOLAS National YR Programme review: 12 months, stakeholder engagement, YEAG forum • ETBI issuing note to CEOs & Directors of Education re CTC Key Documents paper • CTC ‘pilots’ x 3 seen as “very positive”

10. Service Level Agreements (SLA) with CTCs - 2017 to 2019 • Definition of SLA • SOLAS & IACTO & ETBs • Transparency of IACTO business as representative body • CTC Board & GM engagement – forums which exist already • Learner Forums • Innovation • Other Key Stakeholder Groups e.g. colleagues in Youthreach……………….. New GM Induction

11. Business Plans 2018 • Finance: salaries/rent/HR/running costs • Cost per learner per day: max €12 x capacity x 261 days • Certification targets • Risks with funding model e.g. low numbers, under achievement of certs • Courses linked to learner needs and labour markets? • CPD requirements…………… New GM Induction

12. HR/IR Services? Collective: • What is National/What are Local concerns? • Key messages/lobbying/PR about ESL matters • Existing Agreements • Terms & Conditions for staff • Operational Guidelines • Liaison Group Terms of Reference • CTC BPs & Performance Targets HR/IR supports: • Telephone helpline • Training & Development • Legislative updates • Corporate Governance • Individual HR/IR issues • Communication forums • SLAs developed • Website to access data • What issues are standardised • Risk with changing funding models New GM Induction

13. Performance Management Model Clarity: Define Job Support of Person Focus on Task Set Standards of Performance Monitoring & Feedback Delegating Handling Grievances Recognition & Reward Performance Review Corrective Action New GM Induction

14. Performance Management Development System • Strategic Management Initiative • Partnership 2000/Programme for Prosperity and Fairness • Benchmarking • Need for systematic planning and for developing skills of individuals • Increasing customer demand for service and accountability • Good Practice - Management of Staff • Opportunity to manage expectations, consult re changes, have a private but planned chat, talk about issues of concern, plan training and take BP feedback on a 1:1 basis New GM Induction

15. The Purpose of PMDS is to.. • Contribute to continuous improvement in performance. • Create greater clarity about what is to be achieved. • Provide a basis for all staff to consider their performance in the context of clear BP objectives and links to ETB/DES requirements. • Provide a basis for staff to consider their development in terms of the skills/competencies necessary to meet these objectives. • Identify and provide appropriate competencies to achieve agreed objectives. New GM Induction

16. PMDS is: • Motivating • Old fashioned good management • About the person • A structured way of doing things • Simple • Linked to CTC BP objectives New GM Induction

17. PMDS is not: • About the forms • Complex • An add on • For HR/IR purposes • A disciplinary process New GM Induction

18. PMDS is only a tool… • To help deliver DES Action Plan for Education (via SOLAS FET Strategies & ETB plans) • To help deliver CTC Business Plans • To help deliver CTC objectives and reason for being… • To help to change & culture of continuous development/improvement • To help devise appropriate Centre and Individual Training and Development Programme New GM Induction

19. PMDS: 3 Stages Strategy Statements Boards Strategic/Business Plan linked to FET Strategy General Manager Business Planning Process CTC Annual Business Plan Individual Performance/Contribution Individual Performance Plan On-going Management/Interim Review Annual Review New GM Induction

20. Other IACTO activities & support • 1:1 coaching and mediation supports to Boards & GMs • Regional events with NACTM • Local cluster ‘briefing’ sessions e.g. GDPR, Risk Assessments, Safeguarding Children, Corporate Governance, Quality Processes - Review and Evaluation Days with your Board & Team • Innovative CTC working groups to proactively ‘plan’ changes/best practice in an area alongside NACTM & ETBs • SIPTU • Research and sharing updates via IACTO website New GM Induction

21. After Today……………….. • What will you do next? • Which item was most beneficial? • When will you begin PMDS meetings? • Who do you need to engage with? • Where/Who will you get support from? • What will you feed back to your Board/Staff about today? • What other ‘themes’ for T&D would be helpful for you this year as a new GM? New GM Induction