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Opening Title Slide

Opening Title Slide. Agenda. Survey’s Purposes Who Was Asked, Who Responded Scales and Validity Survey Highlights Next Steps. Survey’s Purposes. Gauge Satisfaction Levels with Services Find Out What’s IMPORTANT to Clients Provide Data for Strategic Planning. Scales in the Survey. 4.

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Opening Title Slide

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Presentation Transcript

  1. Opening Title Slide

  2. Agenda • Survey’s Purposes • Who Was Asked, Who Responded • Scales and Validity • Survey Highlights • Next Steps

  3. Survey’s Purposes • Gauge Satisfaction Levels with Services • Find Out What’s IMPORTANT to Clients • Provide Data for Strategic Planning

  4. Scales in the Survey 4 4 4

  5. Validity 95% Confidence Level Target Confidence Level .2

  6. Service Areas We Asked About • Computer Network Services • Remote Access • Email • Getting Help with Computers • Computer Training • Hardware Services • Administrative Apps • JeffCal • Web Services

  7. + Email and Wired Network +

  8. + Pulse and Banner +

  9. Connectivity • Whatever • Wherever • Whenever

  10. Wireless Connectivity Is a Priority 89% of respondents indicated that additional wireless coverage was important. (n=640)

  11. Remote Access Is Also a Priority 92% of respondents indicated that improved remote access was important. (n=702)

  12. JeffCal With the exception of “JeffCal system uptime and availability”, JeffCal received very low ratings across the board, with ratings ranging from 3.24 to 3.59, and dissatisfaction response counts ranging from 40% to 52%.

  13. Web Services TJU’s Web services also received low ratings across the board, with ratings ranging from 3.59 to 3.85, and dissatisfaction response counts ranging from 36% to 42%.

  14. Help Services Ratings were better than some, but n was high.

  15. + Help Services +

  16. Helping People Help Themselves

  17. Helping People Help Themselves 88% of respondents said improved Web-based self-help information was important. 89% of respondents said it was important to have an authoritative source of information on how Jeff-IT is organized and how to access the services it provides.

  18. Jeff-IT Overall

  19. So What Does This All Mean?

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