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The Hellenic Banking Institute

EUROBANQUA Dissemination Conference Athens, 15 Feb 2008 Quality assurance in FSS training HBI practice for the selection of trainers (Implementation phase: Guideline no 4) Alexandra Maniati - Head of Client Relations, HBI. The Hellenic Banking Institute.

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The Hellenic Banking Institute

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  1. EUROBANQUADissemination ConferenceAthens, 15 Feb 2008Quality assurance in FSS training HBI practice for the selection of trainers (Implementation phase: Guideline no 4)Alexandra Maniati - Head of Client Relations, HBI

  2. The Hellenic Banking Institute • The vocational education & training arm of the Hellenic Bank Association - established in 1986 • Mission:to contribute to the FSS human capital development through professional training & market-linked qualifications • Services: • courses & seminars (open & customized/in-company) • executive training programmes • textbooks • workshops - conferences • examination centre

  3. The HBI services are addressed to: End-users of banking services Other organizations, businesses& professionals University graduates FSS employees Users in Greece Users in Balkan, Black Sea, Eastern Mediterranean countries

  4. Positioning of the HBI practice in the European Quality Assurance Framework • HBI practices in selecting trainers Planning (purpose & plan) Review (feedback and procedures for change) Implementation Methodology Evaluation& Assessment

  5. Process of selection of trainers • Case: new-coming trainer applies • for regular cooperation with the HBI • Steps: • Trainer submits: • CV • proposed lesson plan & supporting material • Personal interview • personality features • willingness to adopt the HBI culture • Pilot seminar • Approval of supporting material & lesson plan • Trial period (monitoring performance)

  6. Strengths Weaknesses

  7. Areas for improvement • Involvement of experienced trainers in providing • feedback for the pilot seminar • Evaluation of trainer’s commitment to quality both • in class and in the overall cooperation with HBI • Conduct periodical customer satisfaction surveys

  8. Challenges never end… • Enlargement of HBIteam of trainers • Search for innovative “Train the Trainer” solutions • Systematic use of indicators and exchange of best practices • Continuous application of quality standards as an HBI policy to enhance its reputation and make it a preferred partner for clients and trainers

  9. Thank you for your attention!

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