India’s Most Generative AI and Chatbot Companies at the Forefront of Innovations in 2023

www.ciolookindia.com October, 2023 The AI Revolution How India's Leading Chatbot Companies are Enhancing User Experiences? AI for Everyone AI Transforming India Inc. by Increasing Accessibility of Chatbot Solutions India’s Most Generative AI and CHATBOT Companies at the Forefront of Innovations in 2023

WITNESS MODERN INDIAN MARVELS IN MAKING T echnological wonders are not only compelling us to transform every aspect of our lives, but they are also demanding us to revive the old definitions of wonderful, amazing, and all such surprising synonyms. From physical, we first entered the realm of phygital–physical+digital–and now augmented and virtual reality. overall user experience. With a keen focus on enhancing productivity, efficiency, and customer satisfaction, these companies are pushing the boundaries of what AI and chatbots can achieve. Their diverse applications span across industries such as e- commerce, healthcare, finance, and customer service, showcasing the versatility of these technologies. These companies are not only shaping the future but also paving the way for other businesses to leverage AI and chatbots effectively. Now, arriving and disrupting an already transformed sense of reality are the marvels of artificial intelligence and machine learning capabilities automating machines to have synthetic cleverness capabilities. In this exclusive exploration of CIOLook India, titled ‘India’s Most Generative AI and Chatbot Companies at the Forefront of Innovations in 2023,’ we will delve into the remarkable contributions and accomplishments of these visionary Indian AI and chatbot companies, shedding light on the technological marvels that are set to redefine the way we engage with digital solutions in the years to come. Being home to many world’s wonders, in the rapidly advancing landscape of artificial intelligence and chatbot technology, India has emerged as a breeding ground for creating more marvels using innovation and ingenuity. As the world embraces the power of AI-driven solutions and chatbots, several Indian companies have taken center stage as pioneers in this transformative field. In 2023, these companies stand out as leaders, driving innovation and redefining the way businesses and individuals interact with technology. Also added in this exclusive edition are two trendy articles to expand on your repertoire of outlooks. Flip through the following pages to witness modern wonders in making in our beloved nation. Enjoy the joy-read! India’s Most Generative AI and Chatbot Companies are at the forefront of groundbreaking innovations, revolutionizing customer service, data analysis, and the - Gaurav PR Wankhade Managing Editor Editor's Note

CONTENT PROFILES 08 CTD Techs Intelligently Connec?ng the Advancing Tech Dots to Smarten the Future Kringle.ai A Futuris?cally Reimagined Vision of Customer Engagement and Loyalty 12 Moss.ai Erasing Language Barriers by Simplibot Conver?ng Voice into Text Transcripts 16 PiTangent Analytics & Technology Solutions Pvt Ltd AI Wizards Transforming Businesses with Innova?ve Solu?ons 24 Articles 30 Siam Computing Your Genuine Genera?ve AI and Chatbot Partners in Success Speqto Technologies Fostering Excellence Laced Innova?on with Spiralling Advanced Tech 20 40 The AI Revolution How India's Leading Chatbot Companies are Enhancing User Experiences? 36 AI for Everyone AI Transforming India Inc. by Increasing Accessibility of Chatbot Solutions

India’s Most Generative AI and CHATBOT Companies at the Forefront of Innovations in 2023 October, 2023 The AI Revolution How India's Leading Chatbot Companies Are Enhancing User Experiences? I N D I A AI for Everyone AI Transforming India Inc. by Increasing Accessibility of Chatbot Solutions Pooja M. Bansal Editor-in-Chief India Most Generative AI and CHATBOT Companies at the Forefront of Innovations in 2023 CONTENT FOLLOW US ON www.twitter.com/ciolookindia www.facebook.com/ciolookindia/ Managing Editor: Gaurav PR Wankhade Assisting Editor : Prajakta Zurale Company Featuring Brief WE ARE ALSO AVAILABLE ON CTD Techs is a solution provider of robotics process automation, artificial intelligence, chatbot, technical consulting in any projects. Ganesh Somasundaram, Founder and CEO DESIGN CTD Techs Pvt Ltd Visualizer: Sandeep Tikode Art & Design Director: Rashmi Singh Associate Designer : Sonam Vishwakarma CONTACT US ON Kringle analyzes customers’omnichannel behaviors and transactions, using world-leading AI for digital commerce, and delivers real-time, automated 1:1 recommendations and personalized content across all customer touchpoints. Sandeep Soni, President and CEO Email sales@ciolookindia.com For Subscription www.ciolookindia.com kringle.ai Moss.ai can be easily downloaded to help you streamline your pre or live-recorded audio, voice, interviews, meetings, lectures. SALES Shweta Nag, Chief Revenue Officer Moss.ai Sr. Vice President : Swapnali Vasaikar Sr. Sales Manager : Tejaswini Whaval Team Leader : Suraj Gadekar BDE : Reetika Sharma Copyright © 2023 CIOLOOK India, All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from CIOLOOK India. Reprint rights remain solely with CIOLOOK India. PiTangent is a globally acknowledged Digital Agency that provides services like mobile and web app development, SAAS Product Engineering and Enterprise IT. PiTangent Analytics & Technology Solutions Pvt Ltd Miltan Chaudhury, Director Senseforth provides AI-driven chatbot and virtual assistant solutions for a variety of industries, including banking, retail, and healthcare. Shridhar Marri, CEO and Co-founder TECHNICAL Senseforth.ai Technical Head : Prachi Mokashi Technical Specialist: Rajeshwari Avhad Technical Consultant : Tanaji Fartade Murugesapandian, Chief Technology Officer (CTO) Siam Computing is a product development company specializing in the strategy, design, and engineering of digital solutions from concept to market launch. Siam Computing sales@ciolookindia.com SME-SMO October, 2023 Shobi Khan, Founder, MD and CTO Speqto Technologies is a leading software development company and also a top-notch service provider in blockchain development services. Research Analyst : Renuka Kulkarni SEO Lead : Nikita Khadalkar Speqto Technologies Cover Price: Rs.350/-

India’s Most Generative AI and Chatbot Companies at the Forefront of Innovations in 2023 CTD Techs Intelligently Connec?ng the Advancing Tech Dots to Smarten the Future I machine learning (ML), and robotic process automation (RPA), for instance. These marvels of the modern world are reshaping the course of human progress like never before. ~For Quality Management: The process was supplier reimbursement and claim list. The challenges were – the mapping of Part ID and Claim ID was a time-killing job for n number of goods and the chance of missing the data/error. t is fascinating the way advancing technologies are constantly transforming our lives – past, present, and future. Take generative artificial intelligence (AI), CTD Techs is the solu?on provider of RPA, AI, chatbot, technical consul?ng in any projects, IT staff augmenta?on, technical and so? skills training, IT product and IT project development. CTD Techs’ solution in RPA was perfect: Ÿ Automated with processing time reduced to 90%. Ÿ Zero error % and data loss. Ÿ Report generation for every product for reimbursement. Ÿ Transparent in goods movement. As they Connect The Dots – CTD – Technologies to simplify, integrate, and automate the processes at the core of digitalization-powered growth, we remain on the path of the swiftest futuristic development. Empowering the Digital Era However, how CTD Techs Pvt Ltd is doing it? Ganesh Somasundaram, the Founder and CEO, cites a couple of solutions (out of many) to make us understand. Ganesh adds, “We are the solution provider of RPA, AI, chatbot, technical consulting in any projects, IT staff augmentation, technical and soft skills training, IT product and IT project development.” ~ Forthe Admindepartment of globalAirline: The challenges were many. They included, Ÿ PNR and user data were sent using email, and the invoices were manually downloaded from Airline portals using that data. Ÿ Then converted it to unloadable format and split the Excel into category wise. Accordingly need to merge the PDF files. Ÿ The existing process had high error rates, delayed SLAs, and high daily volume. CTD Techs is an authorized partner of automation anywhere, including UiPath, Automation Edge, Microsoft and Kore.ai. Ganesh informs, “Our major clients are from Logistics, Automobiles, Manufacturing, Retail, Health Care, Insurance, BFS, Facility Management and Service industries. We are tool agnostic, provide cutting edge technology, and are a system integrator of ChatGPT.” With 120+ global clientele, ROI of $20 Million, and 2+ million work hours saved, team CTD Techs holds 3500+ years of cumulative experience. “Now, at CTD Techs,’ our solution in RPA was precise,” says Ganesh. “We deployed an unattended bot that reads data from Excel and downloads all invoices automatically. The BOT extracts the required fields from the PDF and updates them to the input file. It then converts data to unloadable format and splits the Excel based on the category. The BOT then merges the PDF document and sends the email to users for the further process.” Ganesh explains, “As you know, artificial intelligence is rapidly transforming how we live and work. It is already being used in various industries, and its potential impact on the future is immense. We are at the forefront of this transformation. We have a deep understanding of AI and are constantly innovating to develop new and better AI solutions. We have a strong team of experts who are passionate about AI, and we are committed to using AI to impact the world positively.” [9] It led to substantial benefits: Ÿ Over 90% of efforts are automated. Ÿ AHT was reduced by 90%. Ÿ Error rates reduced to 0. Ÿ Significantly improved SLAs and operational quality. Ganesh Somasundaram, Founder and CEO 8

Build a strong team: AI is a complex technology. The team should include people with expertise in data science, machine learning, and software development. Focus on a specific problem: It will help you to target your marketing and sales efforts and to build a strong reputation in your chosen field. Be patient, persistent, and focused on your goals. Partner with other businesses: To accelerate your growth and to reach a wider audience. Attend conferences and meetups: To network with other AI entrepreneurs and learn about the latest trends in AI. Stay up-to-date on the latest research: To develop innovative AI solutions. He elaborates on the ways they are positioned as one of the best AI Solution Providers: As the adoption of ER continues to grow, companies will need to adapt their offerings to take advantage of this new technology. Ÿ “We have a deep understanding of AI. We have been working with AI for many years, and we have a deep understanding of the technology. We know how to develop and deploy AI solutions that are effective and scalable.” “We are constantly innovating. We are always looking for ways to use AI to solve problems and create new opportunities. We have a team of experts constantly researching and developing new AI techniques.” “We have a strong team of experts. Our team is made up of experienced AI professionals who are passionate about using AI to make a positive impact on the world. We have a deep understanding of the technology, and we are committed to providing our clients with the best possible service.” Ÿ Ÿ This will require investing in new hardware and software and retraining their employees on how to use ER effectively. The adoption of ER is a major change in the AI solution space. “However, it also presents many opportunities we are willing to adapt. Ÿ Ÿ Ÿ Ÿ By investing in new technologies and retraining our employees, we can position ourselves as leaders in the ER- enabled AI market. Ÿ Ÿ Up-to-date delivery data tracking automation. Automated daily report generation. Ÿ Ÿ We have started our journey by doing R&D to help factory workers troubleshoot equipment,” reveals Ganesh. Ganesh furthers that AI is already used in a wide variety of industries, and its potential impact on the future is immense. In the future, AI is likely to play a major role in scaling our company’s operations and offerings. He furthers, “We could do these and many other miraculous things because we have been at the forefront of tech transformation from the beginning.” Unlocking Challenges to Grab Opportunities Honouring Excellence with CFO Awards 2023 He also accepts that in their current industry or world, they face many challenges, like competition, technological advancement, changing customer behaviour, finding skilled resources and adapting to digital transformation. To drive their company to overcome these challenges, team CTD Techs focuses on being agile, adaptable, and customer- centric. They continuously analyze market trends, gather data-driven insights, and make informed decisions. They collaborate with industry peers, invest in research and development, and stay ahead of the curve to lead the competition. “Remember that challenges can also present opportunities for growth and innovation if tackled strategically,” states Ganesh. “At CTD Techs, we have some specific ways that AI can help us, like automating tasks, improving efficiency, personalized offerings, and making better decisions. As AI continues to develop, we expect to see even more innovative ways to scale our company’s operations and offerings.” Our Innovations at Your Fingertips Ganesh says they are proud to be at the forefront of the AI revolution. They are committed to using AI to solve problems and create new opportunities. They believe that AI has the potential to make a positive impact on the world, and they are excited to be a part of that. Here are some of the ways that Ganesh and his team made the company excel in AI Technology: Ÿ They have invested heavily in AI research and development. A team of world-renowned AI researchers constantly work on new AI techniques. They also have a strong track record of commercializing AI research. They have developed several successful AI products and services. Ÿ The strong team of AI experts comprises experienced AI professionals, passionate about using AI and committed to providing their clients with the best possible service. Ÿ “We have a strong focus on customer success. We are committed to helping our clients achieve their goals with AI. We work closely with our clients to understand their needs, and we help them to develop and deploy AI solutions that are effective and scalable.” Ÿ Clients greatly admire team CTD Techs’ professional qualities and values like Transparency, Openness, flexibility, and adding value to the company through business processes and industry best practices. Ganesh gives another example of their project done for Supply Chain Management: The process of the organization in question was complex in parts planning for production, logistics, daily report generation, quality check report, PR/PO creation, pickup calendar, BOM comparison, delivery tracking report, inventory report, critical part report, and vendor payment. “For example, AI could be used to create new products and services, to improve customer service, or to develop new marketing campaigns. As technology continues to evolve, we can expect to see even more innovative applications in the future. We will take majorly three things into our consideration to embrace AI.” Ganesh says AI solutions are increasingly crucial for present and future industry scenarios. Over the past decade, AI has rapidly transformed numerous industries by enabling businesses to leverage data in previously impossible ways. He mentions, “We focus on some key areas where AI is making a significant impact like AI-powered Automations, Data Extraction with valuable insights with AI. We are working on some AI solutions that can revolutionize various industries and the potential innovations that can be brought to the table.” Invest in the right technology, Build a Strong team, and Be open to change. Ÿ Ÿ Ÿ The challenges were multifaceted: Ÿ Difficult in the planning of parts required for production. Ÿ Report generation of the production details daily. Ÿ Purchase Request and Order creation, Handling. Ÿ The huge time involved in comparison to BOM. Ÿ Criticality of updating the delivery status in portals. Ÿ Data loss at inventory management and many. “By following these things, we believe we can position ourselves as leaders in the AI-enabled economy,” concludes Ganesh. You can connect with team CTD Techs via its weblink - https://www.ctdtechs.com/ or salesqueries@ctdtechs.com or +98844 04893, US/Canada:+13054249943 and Middle East:+91- 9150051785.” enquiry@ctdtechs.com or Being an experienced leader, Ganesh opines that adopting modern technologies like enhanced reality (ER) is significantly impacting the AI solution space. ER allows AI solutions to interact with the physical world more meaningfully, which opens up new possibilities for applications in areas such as healthcare, manufacturing, and customer service. Futuristically Intelligent Wisdom Ganesh says, “This is where we provided our solution in RPA.” Ÿ Automated the pre-planning of the parts required for production. Ÿ Parts shortfall/Excess quantity can be avoided. Ÿ BOM Comparison with multiple products made easy. Ÿ Automated the execution of PR/PO. In his advice to budding entrepreneurs aspiring to venture into the AI Solution space, Ganesh says, Do your research: What are the current trends in AI? What are the pain points that businesses are facing? What are the opportunities for AI solutions? Ÿ [10] [11]

Sandeep Soni, President and CEO Kringle.ai C streams must be managed, analyzed, interpreted, and leveraged effectively. Deploying human resources to handle this cumbersome task is unthinkable. ustomer relationship management is as tricky as it gets. With daily augmenting online channels and digital touchpoints, the incoming traffic of data Customer Rewards. Instead, focusing on Employees and their mental health/well-being + protect businesses owners at Client locations throughout North America," says Charles Lew, the Founder of Hrmony. The Art of Customer Intel Though ingenious, human intelligence cannot navigate through the monotony, boredom, and frustrating intricacies of drawing meaningful correlations and purposeful connections between the constantly amplifying data and continuously shifting consumer dynamics. "Our reimagined vision of loyalty is mobile, real-time, gamified and highly personalized," reveals Sandeep Soni, the President and CEO of Kringle.ai––a leading AI Solution Provider specializing in the Loyalty and Rewards Domain, committed to driving innovation and excellence with a Mobile First approach. Can the ever-advancing artificial intelligence of Kringle.ai do the unimaginable? Sandeep adds that with a team of seasoned AI experts and state-of-the-art technologies, Kringle.ai excels in delivering tailored loyalty and Customer Retention solutions that empower businesses to create lasting customer connections. "Our USP lies in our deep expertise in loyalty analytics, personalized rewards, and customer behaviour insights, positioning us as the go-to choice for businesses seeking cutting-edge loyalty solutions that drive exceptional customer engagement," he says. Let us see ***** "Beer Cafe Rewards is another access point to our consumers; a way for our guests to engage with our brand, products, and digital experiences whilst it is a way for us to say thank you for joining our mission of having a fun and connected world. Kringle's AI-based loyalty program has helped us achieve that by personalizing our offers," shares Rahul Singh, the CEO of The Beer Café. According to him, their expertise has been instrumental in developing innovative loyalty solutions that enable businesses to foster customer loyalty, retention, and advocacy like never before. The Cutting-edge Leadership of an Enlightened Sun ***** "The BE WATER Membership Platform that Kringle built for us allows subscribing members a direct connection to Bruce Lee through daily inspirational messages from my father's philosophy and teachings. Members will also be eligible to win rare memorabilia from the Bruce Lee Family Archive and various exclusive licensed products through our monthly membership giveaway," states Shannon Lee, the CEO of Bruce Lee LLC. Sandeep, a visionary AI Personality, based in Los Angeles, California embarked on an impressive journey in the Loyalty Domain, having worked with Citibank and other Global Banks in Credit Cards and payment solutions besides other Global Tech Companies and with extensive experience of serving Industry leaders like Walt Disney and Unilever which has helped in driving the company's excellence in this field. Reflecting on Clients' Insights Sandeep says that in the Loyalty Domain, their clients value their unwavering dedication to clients' success. "We deeply understand the importance of customer loyalty for businesses, and our solutions reflect this insight." Clients appreciate team Kringle.ai's ability to deliver personalized loyalty programs that resonate with their target audience, drive customer engagement, and increase customer lifetime value. Transparency, data security, and a customer-centric approach set the company apart as a [13] With his extensive experience in Payments, loyalty analytics, customer segmentation, and AI-driven rewards systems, Sandeep has played a pivotal role in establishing Kringle.ai as a market leader. ***** "Kringle has built a custom technology stack for us to take Loyalty and Rewards beyond just traditional [12]

Smarter Wisdom trusted partner for businesses seeking to enhance their loyalty strategies. To all aspiring entrepreneurs venturing into the Loyalty Solution space, Sandeep offers this advice: ‘Embrace AI as a strategic enabler. Invest in building a strong foundation of AI expertise and leverage it to create innovative loyalty solutions that delight customers. Focus on understanding your client's unique needs and design loyalty programs that foster genuine connections with their customers. By aligning your business with the power of AI and customer-centricity, you can unlock tremendous opportunities in the Loyalty Domain.’ Being an experienced leader, Sandeep's opinion on how adopting modern technologies like AI impacts the Loyalty Solution space and how Kringle.ai is adapting to the change is highly optimistic. Transformational Tech The adoption of AI in the Loyalty Solution space is transformative. With AI-driven loyalty analytics, businesses can now gain deeper insights into customer preferences, behaviours, and patterns. Sandeep furthers, “At our company, we embrace these advancements and invest in cutting-edge AI technologies that enable us to provide data- driven loyalty solutions. By leveraging AI, we empower businesses to offer hyper-personalized rewards and experiences that strengthen their customer relationships and drive brand loyalty.” Smartest Future On envisioning AI's role in transforming tomorrow's Loyalty Solutions and scaling Kringle.ai's operations and offerings in the future, Sandeep divulges that AI's role in transforming tomorrow's Loyalty Solutions is revolutionary. He adds, “We envision AI-powered loyalty platforms that deliver unparalleled customer experiences. By harnessing AI to analyze vast amounts of data, we will enable businesses to accurately anticipate customer needs and preferences. As we scale our operations, AI will be at the core of our offerings, supporting businesses in crafting loyalty programs that drive customer advocacy, loyalty, and sustainable growth.” Nullifying Challenges Considering the current industry scenario, Sandeep reveals that the Loyalty Domain presents unique challenges, such as fierce industry competition, customer churn, and evolving customer expectations. To overcome these challenges, Sandeep ensures his team remains continuously innovative and refine their loyalty solutions. "Our team of AI experts stays updated with the latest industry trends, allowing us to develop loyalty programs that resonate with modern consumers. By fostering a culture of innovation and agility, we ensure that our loyalty solutions adapt to the dynamic market landscape, helping our clients stay ahead of the competition," he mentions. Sandeep also shares that their clients in the Loyalty Domain have expressed immense satisfaction with Kringle.ai's solutions, citing increased customer engagement, loyalty, and revenue growth. "While we respect their privacy, we take great pride in serving Fortune 500 companies, iconic brands like Ben & Jerry's and world leaders in Payment solutions and the Food & Beverage Industries. These relationships reinforce our position as a leading AI Solution Provider in the Loyalty Domain, recognizing our commitment to driving innovation and delivering exceptional loyalty solutions that create meaningful and lasting customer relationships," he concludes. Smart Analytics Sandeep further believes that AI solutions are paramount in shaping the future of the Loyalty Domain. They empower businesses to move beyond traditional one-size-fits-all loyalty programs and embrace hyper-personalization. He says, “At Kringle.ai, we focus on developing AI-driven loyalty analytics that offers real-time insights into customer behaviour. Additionally, we integrate AI-based recommendation engines to curate personalized rewards, incentives, and experiences, elevating customer engagement and loyalty to new heights.” [14]

Moss.ai Erasing Language Barriers by Simplibot Conver?ng Voice into Text Transcripts O anywhere culture, they are our daily interpersonal necessity and intrapersonal reality. Shweta Nag, the Chief Revenue Officer, will answer all your questions. She informs that Moss.ai is a mobile service developed to provide audio recording and transcription on every mobile device with a registered user ID. Record a meeting on your Moss.ai mobile app or upload audio files to get your transcript. Moss.ai transcribes all local Indian languages like Bengali, English, Gujarati, Hindi, Kannada, Marathi, Tamil and Telugu. nline videos, audio, video conferences, meetings, sessions, and conversations are like whirlwinds. Yet, in the meet, greet, study-or-work-from- On the one hand, they are exceptionally vital. On the other, when we need them in the text format to utilize afterwards, there's no way to get so many videos-audios' spoken in so many different languages transcribed. Shweta Nag Chief Revenue Officer Moss.ai's other features include. Voice-to-text transcription: Save time with automated audio notes. Structure your meetings better and deliver quality in your research. Even if we sit listening to them forever, we need multiple translators only to help us transliterate different mother tongues of native people. Languages like Bengali, English (Indianized), Gujarati, Hindi, Kannada, Malayalam, Marathi, Tamil, and Telugu. Supports nine vernacular languages: Presently, Transcript quality depends on audio quality. Even though human intelligence is exceptional, it has language barriers that severely limit the rate and speed of translation and transcriptions. Furthermore, time, money, effort, resources, and everything required to see such an exercise bear fruitful results will be simply overwhelming. Accessible on your phone: Download the mobile application and use it on the go to record your audio for transcription. Edit and analyze your transcripts: Capture key moments and categorize them with Snippets. Label them and add more context to your conversation. What about Moss.ai, an artificially intelligent mobile app available at moss.simplibot.com that can be easily downloaded to help you streamline your pre or live- recorded audio, voice, interviews, meetings, lectures, consultations, dialogues, conversations with transcriptions and diarization (an audio stream partitioning process of human speech into homogeneous segments). Share your heuristical insights: Provide clear and detailed media information about the heuristic, including its purpose any limitations or potential biases. Moss.ai is more open to feedback and suggestions from others to improve your research. Communicate Effectively-Transcribe Easily Browse transcripts: Moss.ai automatically captures and updates transcript data across your teams, deals and pipeline. It is the most pragmatic, easily accessible, time-saving, and affordable solution. I know, I know! So many questions are arising in your mind now that you might get caught in a kind of tornado yourself. Because you are definitely wondering, how does it work? Actionable records: Act on key heuristics to improve productivity for prospecting, pipeline management, forecasting and sales coaching. Then don't worry! [16] [17]

India's Most Genera?ve AI and Chatbot Companies at the Forefront of Innova?ons in 2023 Stop losing on any heuristic unit. Moss.ai can help. enterprise deal sourcing, observing diligent management and delivering to partners you choose to invest time with. Various entrepreneurs and companies in India have invested heavily in AI over the past couple of years, and they have witnessed the power of technology to sustain both increased scale and hacking growth. to actively improve the product, drop in your suggestions here on the website or just say 'hi!' on any of our social media," appeals Shweta. Moss.ai speech processing algorithms use heuristics to identify different phonemes or speech sounds in a speech signal. Three common heuristic units used for this purpose are: From the League of Future Champions Shweta hails from a small city in North Rajasthan, Sri Ganganagar. As a banker, she has worked with HDFC Bank Ltd. and has been an active start-up enthusiast since 2017. She has put her knowledge in Accounting and Taxation to set up the sales pipeline at Moss.ai. Her ability to quickly engage in meaningful conversations and advisory on Enterprise operations makes her a valuable asset for AI adoption and digital transformation. Spectral Analysis:involves analyzing the spectrum of the speech signal to identify different spectral patterns associated with each phoneme. Let's Simplify Our Today and Tomorrow On envisioning AI's role in transforming tomorrow and scaling Moss.ai's operations and offerings in the future, Shweta divulges that Moss.ai is strategically focused on product-oriented growth to enhance its operations. She adds, "Initially, we are concentrating on developing a robust app, ensuring it meets users' needs effectively. Once we establish a strong product-market fit and gather valuable insights, we plan to expand the offerings into an enterprise- level solution." Formant Analysis:involves identifying the frequencies at which resonances occur in the vocal tract during speech production to identify different formant configurations associated with each phoneme. Shweta embodies exceptional leadership, strategic acumen, and a keen understanding of market dynamics. She excels in revenue generation, forging client relationships, and driving business growth through innovative sales and marketing strategies. Her adaptability and vision make her a driving force in Moss.ai's success. Contextual Analysis:involves using the surrounding context of a phoneme to help identify it, particularly when the acoustic properties of two or more phonemes are similar. Easy access: Coach and onboard teams faster, create unified insights into customer teams to turn bottom performers into A-players. This approach ensures Moss.ai's growth is driven by a clear understanding of customer requirements and market demands, resulting in a scalable and impactful enterprise product. Outwitting Obstacles Amazing Interlink - Why Moss.ai? Pushing the Limits of Possibilities Considering the current industry scenario, according to Shweta, Moss.ai encounters challenges such as awareness, user adoption, distribution access barriers, and distribution channel management. Building brand recognition, demonstrating unique value, ensuring accessibility, and maintaining trust is pivotal in overcoming these hurdles. Effective marketing, user education, seamless user experiences, and active engagement with users are essential strategies to tackle these challenges successfully. Shweta says that at Moss.ai, they understand the importance of accuracy and precision in all of their transcriptions. "So whether you're in the medical, legal, education, technical, or any other industry, you can trust us to provide accurate and reliable audio transcription services.” Shweta further explains that Moss.ai is pushing boundaries by enabling seamless processing of local languages. "Our guiding metric, the Word Error Rate (WER), in Speech-to- Text Large Language Models (LLMs) is the best for languages like Hindi, Tamil, Bengali, Kannada and Marathi. It reflects our commitment to accuracy," she adds. By Mutually Better Understanding Each Other As a part of their expansion plans, Shweta has great news for aspiring professionals! "You can now experience the Moss.ai app for free for up to a month on us!" Data is communicated across internal stakeholders, boards, government regulators, insurance, underwriters and third- party vendor ecosystems while operating a project.Moss.ai is here to ensure that the transcribed words are spelt correctly and pronounced accurately. Simply, download the app from the Play Store using this QR Code: Moss.ai's technology strives to minimize errors, ensuring effective and precise language processing, thus bridging language barriers for a more inclusive and accessible digital world. Advanced Tech-Empowerment She believes that artificial intelligence solutions are the future. The use of AI boosts user productivity through its intelligent and user-friendly solutions. By leveraging proprietary AI technology, Moss.ai streamlines tasks and simplifies complex processes by creating a structure for your storage, documentation and teamwork. It saves time. Its intuitive interface ensures easy use, allowing users to access powerful tools effortlessly. The result is an efficient and productive experience, empowering individuals and organisations to achieve more with less effort. Often, teams cannot capture on-spot heuristics, timestamp key moments, create clips from recordings, and search past meetings, hence missing out on important insights. Moss.ai Mobile Application is built for fulfilling various roles, including UX/user research projects, hiring and recruitment, sales coaching, and customer success benchmarking. Google Play Store Unleash the power of Moss.ai. "To learn more about our services and explore additional resources, visit our website at https://moss.simplibot.com. Join us today and supercharge your productivity with Moss.ai!" concludes Shweta. Whether you're in the medical, legal, educa?on, technical, or any other industry, you can trust Moss.ai to provide accurate and reliable audio transcrip?on services. The tool is suitable for solo researchers, small businesses or enterprise-level research teams and is gaining traction within various industries. Embrace the Tech-Knowl-Edge Moss.ai is also helpful in the fast and affordable onboarding of research participants, with the ability to target specific demographics and professions by their Email IDs. You can create, manage and run your group-based research activities using the Moss.ai app. "If you have used the app and want In her advice to budding entrepreneurs who aspire to venture into the AI Solution space, Shweta says that one should want to focus and invest in having the right strategy, [18] [19]

How India’s Leading Chatbot Companies? are Enhancing User Experiences? J the greatest achievement in human history––Artificial Intelligence or AI. The AI Revolution ohn McCarthy, along with Alan Turing, Allen Newell, Herbert A, and Marvin Minsky are rightly considered as the founding fathers of one of According to Steven Pinker, one of the greatest thinkers, Harvard University’s Johnstone Family Professor in the Department of Psychology, an expert on the human mind, an experimental cognitive psychologist and a popular writer, “Intelligence is the ability to use knowledge to attain goals. That is, we tend to attribute intelligence to a system when it can do multiple things, multiple steps or alternative pathways to achieving the same outcome: what it wants.” Furthermore, he thinks that the latest AI&ML invention of ChatGPT is truly impressive. “For 25 years I’ve begun my introductory psychology course by showing how our best artificial intelligence still can’t duplicate ordinary common sense. This year I was terrified that that part of the lecture would be obsolete. But I needn’t have worried. We’re dealing with an alien intelligence that’s capable of astonishing feats, but not in the manner of the human mind. We don’t need to be exposed to half a trillion words of text (which, at three words a second, eight hours a day, would take 15,000 years) in order to speak or to solve problems. Nonetheless, it is impressive what you can get out of very, very, very high-order statistical patterns in mammoth data sets.” [20]

With this ability to accomplish such tremendous feats, AI has brought about a revolution in the way businesses interact with their customers. In India, AI-driven chatbots are at the forefront of this transformation, enhancing user experiences across various industries. These advanced chatbot solutions are designed to provide real-time responses, streamline customer support, boost sales, and offer personalized interactions. This article explores how India’s leading chatbot companies are leveraging AI to revolutionize user experiences. From customer support to sales, Yellow Messenger’s chatbots are adaptable to various business needs, ensuring smoother and more engaging conversations. Uniphore: Speech Recognition and More Uniphore’s AI chatbots are making waves in the realm of speech recognition and customer service. These chatbots can understand and respond to users’ spoken language, which is a significant breakthrough for user experiences, especially in multilingual India. They’re not limited to just chat interfaces; they can work with voice commands, enhancing accessibility. The Rise of Chatbots in India The proliferation of smartphones and the increasing internet penetration in India have created a fertile ground for chatbots to flourish. Indian consumers have become more tech-savvy, seeking quicker and more efficient ways to interact with businesses. As a result, chatbots have emerged as a pivotal solution, bridging the gap between businesses and their customers. Kuki Chatbot: Solutions Across Industries Kuki Chatbot is offering chatbot solutions across a multitude of industries. Their versatility is showcased in their ability to adapt to the unique needs of different sectors. Whether it’s e-commerce, healthcare, or customer support, Kuki’s chatbots are proving to be valuable assets for businesses. Haptik: Transforming Customer Support Haptik is one of India’s pioneering AI-driven chatbot companies. Their versatile chatbot solutions are being utilized across various industries. One of their primary contributions is in the realm of customer support. Haptik’s chatbots are designed to handle customer queries promptly and efficiently. This not only alleviates the workload of human support agents but also ensures round-the-clock availability to assist users. Gupshup: Revolutionizing Messaging Platforms Gupshup has carved a niche for itself by developing a conversational messaging platform. This platform empowers businesses to build their chatbots for popular messaging apps. It’s a groundbreaking approach that ensures businesses can reach users on platforms they are already familiar with. How Stranger Times Becoming Familiar Tides AI-driven chatbots are no longer a novelty but a necessity in the competitive landscape of Indian business. These innovative chatbot companies are enhancing user experiences across various sectors, from simplifying e- commerce transactions to providing efficient banking services. As India continues to embrace technology and connectivity, the contributions of these chatbot companies play a vital role in shaping the future of user interactions. With the constant evolution of AI, chatbots will only become more integrated into daily life, offering seamless, personalized, and efficient user experiences across the nation. India’s leading chatbot companies are at the forefront of this revolution, transforming the way we communicate with businesses and enhancing user experiences in the process. Conversational Commerce with Niki.ai Niki.ai is making waves in the e-commerce sector by providing AI-driven chatbot solutions that cater to conversational commerce. Users can interact with Niki to perform a wide range of tasks, from bill payments to booking services. Niki’s chatbot demonstrates the power of AI in simplifying complex transactions while offering a user-friendly experience. Active.ai: Revolutionizing Banking Active.ai focuses on AI-driven conversational banking. Their chatbots are designed to enhance the banking experience for users. These chatbots can assist with account inquiries, fund transfers, and financial advice. The use of AI in banking chatbots is streamlining financial interactions, providing users with real-time, personalized solutions. Yellow Messenger: Streamlining Business Conversations Yellow Messenger is another key player in India’s chatbot landscape. Their conversational AI platform empowers businesses to build chatbots that enhance user interactions. [22]

smoothened the success path of the company. Lead Data Scientist from IIT Kharagpur by profession, Dr Sayan, is a prominent figure in PiTangent's AI journey. Since joining, he has emphasized a holistic approach in the company's AI-ML division. He develops and applies Machine Learning and Deep Learning models and prioritizes a deep understanding of each client's unique business requirements. PiTangent Analytics Pvt Ltd AI Wizards Transforming Businesses with Innova?ve Solu?ons Miltan Chaudhury Director Additionally, Dr. Sayan conducts extensive research on the specific challenges and objectives before crafting customized, user-friendly solutions. His strategy has significantly enhanced the quality of PiTangent's deployed solutions and garnered positive client feedback. With the blend of the company's AI capabilities and the intricacies of each client's operation, he ensured that its technology met and exceeded its client's expectations, driving tangible value and fostering lasting partnerships. I space and the emergence of AI and ML, the AI solutions landscape is filling with different ways to create novel solutions. A beacon of excellencemakes an entry as a trusted digital partner. With a global presence (India, UK, and Australia) and a commitment to sustainable innovation, PiTangentAnalytics & Technology Solutions Pvt Ltd stands out as more than just a service provider. The company's journey is marked by perseverance and a dedication to excellence, driven by a talented team of professionals who have shaped its trajectory to success. n the fast-paced world of information technology, businesses need a light of hope that guides them to their destinations. With the advancements in the IT efficient and effective solutions. Our global reach and versatile expertise extend to AI/ML, blockchain, cloud computing, and more, positioning PiTangent as a one-stop shop for digital transformation needs," shares Miltan. Concerning costing and customer satisfaction, transparent pricing and a client-centric approach strengthen client relationships and foster trust and alignment with expectations. Pioneering AI and ML Solutions Striving for Perfection with Excellent Qualities PiTangent's journey in the AI and ML landscape exemplifies innovation, expertise and an unwavering commitment to client success. As a trusted partner for businesses globally, the company continues to shape the future of AI and ML solutions, making it one of the foremost AI solution providers at the cutting edge of innovation with the following: "Our clients admire several key professional qualities and values in PiTangent and its owner, which have been instrumental in building trust and long-lasting relationships," says Miltan. The company boasts of its core philosophy, which revolves around harnessing technology and innovation to drive digital solutions while maintaining transparency and honesty in all dealings. This commitment ensures that clients have complete clarity of process and engagement model, setting the stage for a successful partnership. and technology, enabling them to remain competitive in rapidly evolving industries. Unwavering Commitment to Honesty and Transparency: Upfront communication about project feasibility, costs, and timelines instil client confidence. They gain confidence that they can rely on accurate information and realistic expectations. High-quality and Reliable Solutions: Clients value the company's commitment to delivering PiTangent's global perspective, tailored solutions, versatile expertise, and emphasis on security and compliance. These qualities further reinforce its reputation as a trusted technology partner. Skilful Squad: A team of brilliant individuals adds more perfection to success. The company empowers businesses across different industries with a highly qualified team and a comprehensive suite of AI services. Security-first Approach: With this approach, PiTangent ensures digital assets are safeguarded, as well as follows a client-centric focus strategy and a tech stack boasting the latest tools and frameworks. Sustainable Innovation: Keeping sustainability in mind, PiTangent empowers sustainable innovation. The company is a strong advocate of ethical AI and focuses on ensuring that the advanced implementation of AI is safe and positive. Ÿ The Extra Mile in Every Solution Elaborating on its USPs, the Director of PiTangent, Miltan Chaudhury, shares the success story of his software company. He adds that the success of any software project depends on several aspects. They include project requirement understanding, deriving a business viable solution model, simple and attractive UI/UX, software engineering and programming, quality control, and Project management. The key distinguishing factor of PiTangent lies in its unquestionable mastery of all facets associated with customized software development. 'The undeniable expertise' in all the aspects related to custom software development is its primary USP that sets it apart from the crowd. The Client-centric Approach: One of the highly regarded attributes is customer-focused solutions. PiTangent invests time to deeply understand clients' unique requirements and long-term goals. The company further ensures that solutions are tailored to the client's needs, ultimately driving meaningful business outcomes. Ÿ Ethical Considerations: Accountability, Fairness, and Transparency Ÿ "PiTangent maintains a strong commitment to addressing ethical considerations in AI development and deployment. We prioritize bias mitigation through rigorous dataset scrutiny, algorithmic audits, and ongoing training to minimize discriminatory outcomes. Transparency is a fundamental principle, and we proactively share our research, disclose AI use, and engage with external experts for a thorough evaluation," explains Miltan. Innovation and Cutting-edge Technology: Staying at the forefront of advanced technology and bringing innovation are other appreciable traits. These are core values that clients appreciate. They rely on PiTangent to leverage the latest advancements in AI, Machine Learning, Dr. Sayan Dasgupta: The Heart of Leadership A leader is like a ship's captain who helps the ship move forward, successfully completing its journey. Dr. Sayan Dasgupta is a ray of knowledge and guidance that He further adds that the company adheres to ethical guidelines and regulations, continuously assesses potential risks, and invests in [25] "We employ various app development methodologies tailored to each project's unique requirements, ensuring [24]

India's Most Genera?ve AI and Chatbot Companies at the Forefront of Innova?ons in 2023 PiTangent fosters domain knowledge within its teams to meet industry-specific challenges, and ethical AI development principles are followed to mitigate bias. Moreover, the company differentiates itself in a competitive landscape by emphasizing honesty, transparency, and client- centricity while continually adapting to evolving client needs. Our global reach and versa?le exper?se extend to AI/ML, blockchain, cloud compu?ng, and more, posi?oning PiTangent as a one-stop shop for digital transforma?on needs. Innovations for a Better AI World AI solutions are absolutely crucial for the present and future industry scenarios as they enable data-driven decision- making, automation, personalization, predictive analytics, and a competitive advantage. PiTangent is committed to bringing innovative AI solutions to the table, including industry-specific AI, advanced Natural Language Processing (NLP), computer vision, predictive maintenance, Explainable AI (XAI), AI ethics, Edge AI, AI- enabled healthcare, and exploration of quantum computing integration. These innovations address specific industry challenges, enhance language understanding and image recognition, promote ethical AI development, and harness the power of edge and quantum computing, ensuring that AI continues to play a pivotal role in shaping the future of industries. comprehensive user education. PiTangent dedicates its capital and resources to responsible AI, which extends to seeking community feedback, conducting regular assessments, and evolving its practices to ensure its technology benefits society with minimum harm. Start by building strong expertise in AI and its subfields. Continuously learn and stay updated with AI developments. Identify a niche or industry to specialize in and focus on solving real-world problems with AI. Build a skilled, passionate team and prioritize data quality and ethics. Begin with small projects, prioritize user experience, collaborate, and remain resilient and persistent. Pitangent's Hall of Fame Ÿ Ÿ Pearls of Advice Client testimonials testify to Pitangent's consistent track record of exceeding expectations and delivering exceptional results, cementing its position as a reliable and innovative AI solution provider. Ÿ "Success in the dynamic AI field requires dedication, adaptability, and a commitment to addressing real challenges with innovative solutions," says Miltan. As a successful leader, he shares his valuable words with budding entrepreneurs venturing into the AI solution space. Triumph in the Face of Challenges Ÿ In the ever-evolving landscape of AI and technology solutions, PiTangent confronts several dynamic challenges common to the industry. “Pitangent's open communication and ability to set the right expectations are impressive."—Friso Von Dort Ÿ Shaping the AI Future “I'm impressed with the diverse range of areas that Pitangent Analytics & Technology Solutions Pvt. Ltd. covers. Their sizable team can address all needs from beginning to end." —Luke Heka. Staying Abreast of Rapid Technological Advancements: To overcome this, PiTangent prioritizes continuous training and development for its team members and invests in research and development to explore emerging technologies. Talent Acquisition and Retention: Skills Procurement and Talent Preservation is another challenge in a competitive job market. The company addresses this by fostering a positive work culture that encourages innovation and growth while providing ongoing skill development opportunities and competitive compensation packages. Data Privacy and Security: As cybersecurity concerns are growing daily, PiTangent focuses on robust data security measures and compliance with regulations like GDPR and HIPAA to build trust through transparency. Ÿ "As an AI-powered company, PiTangent envisions a dynamic and transformative role for AI in shaping the future and scaling our operations and offerings," says Miltan. AI will enhance its operational efficiency and productivity significantly. It will help automate routine tasks and optimise workflows, thereby streamlining processes. It will also ensure the successful delivery of services more effectively and with greater speed. “Highly recommended and will use their services again." —Eli Fratkin. Ÿ Moreover, AI will empower the company to provide highly personalized solutions and tailored services to its clients. The company will leverage advanced recommendation engines and predictive modelling and gain deeper insights into its clients' needs and preferences. Ÿ [26] [27]

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India's Most Generative AI and Chatbot Companies at the Forefront of Innovations in 2023 When implementing AI or ML solutions, it is essential to know the use cases where these technologies are required. Murugesapandian says, “More importantly, we must know where they areNOT required. AI and ML adoption should be driven by genuine necessity and not be used as a marketing gimmick. Siam Computing understands the use cases deeply.” Your Genuine Generative AI and Chatbot Partners in Success T dual nature of these technologies, which are highly advanced and possess advantages and disadvantages. With this profound understanding, Siam Computing is well- equipped to guide its clients in implementing AI and ML solutions, effectively addressing user issues, and propelling user adoption and retention to unparalleled heights. he current challenge for businesses revolves around the decision of whether to embrace AI and ML technologies or not. This dilemma arises from the A Confident Techno-Leader Murugesapandian has more than eight years of experience in the tech sector, where he has held diverse positions spanning software development for education, healthcare, retail, travel, and finance. One of his noteworthy achievements includes pioneering AI-driven solutions to revolutionize the online shopping experience. On one hand, AI and ML have become indispensable for businesses aiming to establish consistent client interaction and communication channels. On the other hand, integrating these innovative technologies into core business operations is a complex and resource-intensive endeavor. Murugesapandian, Chief Technology Officer (CTO) These innovations encompass a smart system that engages with customers, offering product recommendations and a customer support tool that leverages sentiment analysis. He mentions, “I’m proud to share that we won the Best AI/ML Solution award at the MIT Grand Hack 2023, a prestigious event focusing on healthcare innovation. My winning solution, DiaQR, addresses the critical issue of diabetic foot ulcers using AI and innovative monitoring devices.” Therefore, when companies seek cost-effective and engaging generative AI and Chatbot solutions that can address all their concerns and provide reassurance, Siam Computing is readily available to assist them at every stage of their journey. As the CTO at Siam Computing, he oversees how to drive tech innovation, particularly in AI and machine learning. “We are focused on expanding the use of AI on multiple platforms to improve online interactions, with an emphasis on Conversational AI and Sentiment analysis,” he says. With Murugesapandian as the Chief Technology Officer (CTO), Siam Computing operates as an end-to-end product development studio. It offers product strategy and consulting services along with large-scale software development. Murugesapandian’s journey in the AI Tech industry and his leadership capabilities have contributed significantly to the company’s excellence within its niche. Murugesapandian’s core strengths include deep technical knowledge, agile methodology, leadership, and communication skills. His fascination with technology’s potential has driven him to excel in the AI and ML domain. “Our focus on innovation, efficient solutions, and team upskilling has led to valuable client outcomes,” says Murugesapandian. “But we are not ‘code pushers’ like typical IT services companies,” says Murugesapandian. Learning Together The Innovation Kingdom He adds that at Siam Computing, the team collaboratively prioritizes two fundamental principles: nurturing the personal development of every individual and their specialized skills, while consistently prioritizing their client's requirements above all else. AI and ML adoption should be driven by genuine necessity and not be used as a marketing gimmick – we must know where they are not required. Team Siam’s USP is that they dive deep to understand the end users' problems and build products by balancing the needs and wants of both the clients and the users of their products. “With this approach, we can build ‘sticky’ products with excellent user adoption, leading to better revenue for our clients.” [30] With this growth mindset, they believe in learning new things and asking themselves if they can use technology to [31]

Personalized Fitness and Treatment Plans: XAI can help create personalized fitness and treatment plans by explaining the rationale behind the recommendations. For example, suppose an AI system suggests a specific exercise routine or treatment approach. In that case, XAI can explain why those choices were made based on the individual’s health data, medical history, and preferences. This empowers patients to actively participate in their care and make informed choices aligned with their unique needs. Murugesapandian states, “We are committed to constant enhancement, ensuring both the quality of our software and the security of user data. Our continuous improvement efforts include implementing robust measures to protect sensitive information and demonstrating our dedication to maintaining a safe and valuable user experience. We carefully assess the costs and potential risks by conducting periodic validations.” carefully manage the transition and communicate the benefits of technological changes to ensure buy-in from every stakeholder.” That includes Product Owners, Project Managers, to Freshers. The testing and support team should also be trained to adapt to new technologies. “We can’t speed up the single wheels in our vehicle. So we continuously monitor and maintain the transition speed to every wheel (stakeholder) in Siam Computing.” As a leader, Murugesapandian is happy to share his perspective on adopting modern technologies. At Siam, they choose the tools and technologies for adaptation by completing the research and development before adapting to production. Additionally, with the help of AI, team Siam was able to enable the development of new products, services, and business models that were previously not possible. With the LLM, Generative AI, and Conversation AI, they can provide solutions to several use cases for their customers, which can be easier to understand, like how they have a conversation with humans. This allows them to create a viable solution and automate repetitive tasks to improve efficiency. As a company, Murugesapandian and his team were able to overcome these challenges through experiments and practices. In the Empire of Technology “Our DNA consists of two major elements - A Growth mindset andContinuous improvement by Learning and Adapting. We do Learning and Development activities every week, and a Lead Development Program for all the Tech leads to collaborate and share their knowledge.” They believe adopting modern technologies has fundamentally transformed how they operate and their organizations function. It has brought about opportunities and challenges they must navigate effectively to drive success in today’s fast-paced and interconnected world. Reshaping the Present Opportunities for AI in Healthcare In his advice for budding entrepreneurs, Murugesapandian says that the path to success in AI Solutioning involves prioritizing foundational data analytics, establishing reliable data pipelines, and progressively integrating advanced AI technologies. Such an approach ensures that AI endeavors are built upon a stable base, leading to innovative breakthroughs and enduring success in the AI Solution domain. Opportunities: Modern technologies such as automation, data analytics, and artificial intelligence (AI) enable Siam to streamline processes, make informed decisions based on data-driven insights, and optimize resource allocation. This leads to increased efficiency and productivity across the organization. At present, there are two major AIs that Siam is focusing on. That’s Generative AI and Explainable AI (XAI). They are collaborating closely with the healthcare industry to integrate XAI into healthcare. This integration will enhance the diagnosis of diseases, the creation of personalized fitness and treatment plans, and the management of patient data, ultimately leading to improved healthcare outcomes. solve problems better. “We don’t ignore challenges; instead, we approach them positively to learn and improve.” They make sure to find practical ways to grow and improve. Technology accelerates innovation by providing experimentation, prototyping, and rapid iteration tools. Siam Computing encourages a culture of innovation by utilizing technology to brainstorm, test, and develop new products or services by leveraging modern technologies. “Our team members always ask, ‘Can we make this even better?’ We find the best solutions for the problem by answering this question.” For the future, he adds, “We’ve recognized the potential of AI to reshape the way we operate as a company completely. One significant area where AI is making a big impact is our product development process. We’ve started implementing AI-driven automation for tasks that are repetitive and time- consuming. Think of it as having a virtual assistant that handles these routine jobs, freeing up our talented human resources to focus on our products’ creative and complex aspects. This not only speeds up our development timeline but also ensures a higher level of consistency in the quality of our work.” At Siam, they value that how XAI is used in healthcare will be important in the coming years. The business of AI healthcare software is growing fast. XAI refers to creating and using artificial intelligence systems that can explain their decision-making process in a way humans can grasp. Traditional AI models, like deep neural networks, can perform well in tasks like recognizing images or understanding language. However, they can be hard to understand due to their complex inner workings, often called “black boxes.” He adds that they prioritize innovation and quality in their software development process. By pushing the boundaries of technology while maintaining rigorous quality standards, they create products that are not only cutting-edge but also deliver exceptional user experiences. Challenges: The skill gap is one of the major challenges and a global problem. Rapid technological advancements can create a skills gap. Siam Computing continuously invests its time and effort in training and upskilling programs to bridge this gap and ensure employees can effectively utilize new technologies and their benefits. A Growth Mindset Team Siam’s user-centric approach is complemented by ethical decision-making in developing their software. Also, it’s not just about ethics. It's a problem-first, user-first approach. By putting users at the heart of their design and ensuring that their decisions align with ethical standards, the team creates a product that meets user needs and upholds principles of fairness, transparency, and responsible use of technology. Another critical challenge is Digital Transformation Complexity: Implementing modern technologies like AI often involves complex processes and potential employee resistance to change. Diagnosing Diseases: XAI can help healthcare professionals by providing clear and understandable explanations for the decisions made by AI models in diagnosing diseases. This transparency allows doctors to understand better how a diagnosis was reached and helps build trust in AI-driven diagnostic systems. Patients and healthcare providers can have confidence in the accuracy of the diagnoses, leading to more informed and effective treatment decisions. “Another remarkable aspect is how AI is becoming our ‘quality control’ partner. As our developers create code, AI algorithms analyze it in real time, checking if it aligns with industry standards and best practices. This is like having a super-smart code reviewer that flags potential issues before they become big problems. By catching these issues early, we avoid what’s known as technical debt, which can accumulate if we don’t maintain high code quality. [33] Murugesapandian says, “We need a completely new plan and workflow for them to start adapting to and must [32]

Technical debt can slow us down and lead to complications down the line, so this AI-driven quality check is a game- changer.” When you put all of this together, Siam is fundamentally transforming. It is becoming more efficient, maintaining a higher quality standard, and fostering better collaboration. This positions Siam to keep up with the ever-changing tech landscape and be a leader in driving the changes, setting the stage for substantial growth and continued success. Transitioning Times Soon, Siam’s development and operations teams will focus more on the business side, while AI takes care of repetitive tasks and checks the quality of its work. “We’ll track this progress through our automation process, making improvements based on the data we collect.” They’re also using AI to help them communicate better within the company, making it easier to share information and make decisions quickly. Their automation bot, powered by a sophisticated ML engine, excels at reading and summarizing all production logs, providing comprehensive details, and promptly triggering alerts based on their severity. “This proactive approach enables us to continuously enhance product quality, guaranteeing a seamless, zero-downtime experience that benefits our valued customers and business owners.” “But it’s important to remember that using AI requires careful planning, especially regarding ethics, data privacy, and preventing unfair treatment. We’ll need to keep up with the latest AI technologies and best practices to stay competitive in this changing landscape,” concludes Murugesapandian. Murugesapandian’s Awards and Recognitions: Winner of the Best AI/ML Solution award at MIT Hacking Medicine – Grand Hack 2023, organized by the Massachusetts Institute of Technology Judge of Hack Against COVID (HAC - 2020) A Virtual Global Hackathon - 2020 He presented an Episode on AI Chain on Feature Engineering - Towards Data Science, powered by Singularity University, Chennai Chapter. [34]

AI Transforming India Inc. by? Increasing Accessibility of? Chatbot Solutions I cognizance. John McCarthy, Alan Turing, Allen Newell, Herbert A. Simon, and Marvin Minsky made significant contributions to the development of AI, each in their own distinct ways. AI for Everyone t is an interesting story, how the founding fathers of artificial intelligence or AI helped in developing this synthetic John McCarthy Lisp Programming Language: John McCarthy is often referred to as the ‘father of AI.’ He invented the Lisp programming language in the late 1950s, which became a fundamental language for AI research. Lisp was designed for symbolic processing and list manipulation, making it suitable for AI applications. Time-sharing Systems: McCarthy’s work on time-sharing computer systems was instrumental in allowing multiple users to share a single computer simultaneously, a technology crucial for AI research and development. AI Research and Logic: McCarthy’s efforts extended to AI research itself. He developed the concept of the advice taker, which laid the groundwork for AI problem-solving and logic- based reasoning systems. [36] [37]

Alan Turing Banking on AI for Enhanced Customer Service Banks in India are adopting AI-driven chatbots for customer service. These chatbots assist customers with inquiries, fund transfers, and account management, offering personalized solutions. The use of AI in banking chatbots is redefining customer service standards. These pioneers collectively played a crucial role in shaping the field of artificial intelligence by developing programming languages, theoretical models, and AI systems that laid the groundwork for modern AI research and applications. Their contributions continue to influence the field and inspire new generations of AI researchers and developers. The future of AI chatbots in India is promising. As more businesses adopt AI-driven solutions, users can expect further advancements in chatbot capabilities, more personalized experiences, and broader accessibility. Turing Machine: While not directly involved in AI, Alan Turing’s work laid the theoretical foundations for AI. He is famous for creating the concept of the Turing machine, a theoretical device that could simulate any algorithmic computation. This concept is critical in understanding the limits of computability and artificial intelligence. AI chatbots are transforming India Inc. by increasing accessibility to these powerful solutions. From e-commerce to healthcare and customer support, chatbots have revolutionized the way businesses interact with their customers. Revolutionizing Customer Support India’s bustling customer support sector is experiencing a transformation thanks to AI chatbots. They have revolutionized customer support, providing instant responses and streamlined query resolution. This has not only increased customer satisfaction but also reduced support operational costs. Among the many fields, today, AI is reshaping the landscape of Indian businesses, from startups to large corporations. One of the transformative applications of AI is in chatbot solutions. Chatbots have rapidly become a vital tool for businesses, offering seamless customer interactions, streamlined operations, and personalized user experiences. Turing Test: Turing proposed the Turing Test as a way to determine a machine’s ability to exhibit intelligent behavior equivalent to, or indistinguishable from, that of a human. It remains a benchmark for evaluating AI’s capabilities. Startups and established companies alike are pioneering this accessibility revolution, making AI chatbots more user- friendly and cost-effective. Allen Newell and Herbert A. Simon The Evolution of AI Platforms AI platforms like Yellow Messenger and Gupshup allow businesses to build and deploy their chatbots across popular messaging apps. This approach leverages user familiarity with messaging platforms, enhancing accessibility and user engagement. With India’s growing embrace of technology, AI-powered chatbot solutions are becoming increasingly accessible and are changing the way India Inc. conducts business. India’s embrace of technology, combined with a diverse and linguistically rich population, has driven the development of multilingual chatbots that cater to users’ language preferences. This shift has made chatbots an essential tool for businesses seeking to provide personalized and efficient user experiences. Logic Theorist: Newell and Simon developed the Logic Theorist, a computer program that demonstrated artificial intelligence capabilities by proving mathematical theorems. It was the first AI program capable of replicating the problem-solving skills of a human. The Accessibility Revolution In recent years, AI-driven chatbot solutions have seen an accessibility revolution in India. The driving factors behind this accessibility include increased internet penetration, smartphone adoption, and a growing pool of skilled AI developers. Businesses are recognizing the potential of chatbots to cater to a vast customer base and streamline their operations. AI’s Role in Telehealth The healthcare sector is embracing AI chatbots to provide medical consultations and health-related information. With AI-powered chatbots, patients can receive timely guidance, while doctors can efficiently manage appointments and patient data. General Problem Solver (GPS): Newell and Simon also created the General Problem Solver, a more generalized AI program. GPS could tackle a wide range of problems and served as a model for AI problem-solving. As the chatbot landscape continues to evolve, driven by AI, India’s businesses are poised to embrace a future where chatbots are integrated seamlessly into daily operations, enhancing user experiences and driving business success. AI for everyone is no longer a distant dream but a reality that is reshaping India Inc. for the better. Cognitive Psychology: Their work in AI had a profound impact on the field of cognitive psychology, as it emphasized the importance of symbolic representations and problem-solving strategies that humans use. Startups Leading the Way Startups have been at the forefront of driving AI accessibility in India. These innovative companies are developing cost-effective and user-friendly chatbot solutions that cater to the diverse needs of Indian businesses. Through AI democratization, they are enabling even small and medium-sized enterprises to harness the power of chatbots. Challenges and Future Prospects While the accessibility of AI chatbots is on the rise, challenges persist, including data privacy and cybersecurity concerns. However, these challenges are being addressed as the industry evolves. Marvin Minsky Frame-Based Knowledge Representation: Marvin Minsky was a pioneer in knowledge representation in AI. He introduced the concept of frames, a way to organize and represent structured knowledge, which has been influential in natural language understanding and AI reasoning systems. Multilingual Chatbots India is a linguistically diverse country, with hundreds of languages spoken. Multilingual chatbots have emerged as a crucial solution to cater to this diversity. AI technologies have made it possible for chatbots to understand and respond to users in their preferred languages, making interactions more user-friendly. Neural Networks: Minsky, along with Seymour Papert, worked on early neural network models, contributing to the development of artificial neural networks, a fundamental AI technology. Conversational Commerce: Boosting Sales E-commerce businesses in India are tapping into chatbot- driven conversational commerce. Chatbots like are empowering users to make purchases, book services, and perform transactions seamlessly through conversational interactions. This not only boosts sales but also enhances user experiences. Perceptrons: Minsky co-authored the book ‘Perceptrons,’ which was critical in shaping the research direction of neural networks. Although it pointed out limitations, it also laid the foundation for later advancements in the field. [38]

India’s Most Genera?ve AI and Chatbot Companies at the Forefront of Innova?ons in 2023 E striving to achieve constant innovation through excellence. Therefore, while branding–physical and digital–one must focus on the people for whom they are creating the brand. SPEQTO TECHNOLOGIES Fostering Excellence Laced Innovation with Spiralling Advanced Tech understanding the end-to-end lifecycle client requirements and ensuring optimal application performance. This phase reinforced the importance of creating and providing the seamless functioning of software solutions. very successful business enterprise is more than a dynamic company. It is the very extension of the enterprising entrepreneur's spirited personality In the subsequent years, Shobi marked significant milestones in his career. 2014, he joined WIPRO Private Limited as a Senior Software Engineer. The health tech industry was burgeoning, and being at the confluence of healthcare and technology was a revelation. It emphasized the transformative power of technology, especially in critical sectors like healthcare. A digital brand personified–after thorough consideration of the business entrepreneur’s ultimate intent and the solutions they as a company are offering to their clients–remains popular, engageable, interactive, and highly profitable in the long run. By 2015, Shobi was entrusted with greater responsibilities as a Lead Technical Specialist, and in 2016, he took on the role of Senior Technical Project Manager at HPE Pvt Ltd. These roles involved technical expertise, leadership, strategic thinking, and effective project management. Managing teams, liaising with stakeholders, and ensuring project delivery within tight deadlines were part and parcel of his journey. Just like Speqto Technologies, a booming reputable Software Development Company owing expertise in developing and offering customized IT solutions suitable to your business requirements. Transforming Your Vision into Reality According to Shobi Khan, the Founder, MD and CTO, superlative quality in service is their USP in each domain they serve. Their specialist team conducts thorough research to understand your enterprise requirements and offers you the most suitable and feasible solution decisively fitting your budget. He informs, “Our special services include- Mobile and website App development, Blockchain technology, UX/UI design, AI, IoT, AR /VR, and many more.” It was in 2017 that Shobi took the significant leap to co- found Speqto Technologies and took on the dual roles of CTO and MD. The decision to step into the AI solutions industry was not a sudden one. The Enchanting Magic of Generative AI Shobi says, “Having observed the transformative potential of AI during my previous stints, I was convinced of its revolutionary impact. impact.‘‘‘‘ Apart from this, Speqto’s developers are fully certified and experienced with expertise in the latest technology, frameworks, and tools. With a proven track record of successful project history, they are proud to have a strong international client base from many countries worldwide. Shobi adds, “We firmly believe in serving innovation with spiralling advanced technologies. Hence, we ensure our team is fully trained and certified with the latest advancements. Our core principles are high reliability, scalability, upgradation, innovation, and transforming our client's vision into reality. We believe in mutual synergies for success and growth.” Speqto Technologies is steadfast in its mission to significantly contribute to India's AI narrative, steering it towards a future characterized by excellence, inclusivity, and The Gloriously Technovative Leadership In the constantly evolving realm of technology, Shobi’s journey began rather modestly. In 2010, he transitioned to Avaya India Private Ltd as an Application Engineer. This role offered him a broader perspective on software applications beyond just development. It was about Shobi Khan Founder, MD and CTO [40] [41]

Continuous Learning:Fuelling Growth Through Lifelong Learning. What motivated me was the infinite possibilities AI promised - from healthcare to finance to entertainment.” The ability to tackle vast amounts of data, derive meaningful insights, and provide previously deemed impossible solutions was nothing short of magic. • Shobi adds, “We are among the most trusted service providers in the Artificial Intelligence domain overseas and globally with a wide range of custom AI solutions like- Advanced data analytics, Business Automation, Data Processing (cleansing, annotation, transformation), Data protection and cyber security, Data Visualisation, Software integrations, and API creation. Our commitment to staying ahead of the latest industry trends is rooted in three core principles.” • Focusing on continuous learning via practical exposure to live projects. • Embracing collaborative innovation with open suggestions in the team. • Serving international client base with diverse IT requirements. However, beyond the technical allure, Shobi’s motivation was rooted in a more profound desire to create value. With its boundless potential, the dynamic field of AI offers solutions to real-world problems. “Whether it's diagnosing diseases with higher accuracy, predicting financial market movements, enhancing customer experiences, or even something as simple as making our daily lives more convenient – AI can redefine our future. I wanted to be at the forefront of this revolution, leading and guiding my Team to create solutions that matter,” he says. open to new possibilities and leading the Team adaptively toward our goals. Some of the key principle Approaches that he follows at Speqto Technologies are • Encouraging Open Communication. • Leading by Example. • Embracing Overall Value Addition. Shobi adds that at the heart of their approach to AI lies a deep appreciation for the synergy between operational efficiency and customer satisfaction. They've always believed that one doesn't have to come at the expense of the other, and here's how they ensure a harmonious balance. Shobi’s journey into the AI solution industry has culminated in academic pursuits, professional experiences, and an innate desire to leverage technology for the greater good. “It's been a challenging yet rewarding journey, and as I look ahead, I am excited for the endless possibilities the future holds. With AI, we're not just building software; we're shaping the future, and I am proud to be a part of this trailblazing journey,” he states. *Next, they moved to the Data Exploration phase, where they carefully examined the data they collected. Our Teamwork Ensures the Dream Works Data-driven Decisions: “We use AI-driven analytics to constantly monitor and evaluate our internal processes and customer touchpoints.” Human-centric Design: “While AI forms the backbone of many of our solutions, we always start with the human experience in mind.” Iterative Feedback Loops: “We have established feedback mechanisms involving our operational teams and end-users.” Prioritizing Customer Support: “We understand that even the most advanced AI solution can sometimes be overwhelming for end-users. This is why we've trained and assigned our support teams to be available 24/7 post-completion of the Project.” • Shobi further says that at the core of his leadership approach is a deep-seated belief in the potential of every individual on his Team. This was followed by the Data Cleaning step, where they worked to refine the data further. They removed any repeated information and deleted any parts that didn't contain any data. • At Speqto Technologies, empowered individuals are at the heart of every successful project. Shobi says, “That's why I make it a point to foster an environment where people feel free to voice their ideas and take initiative on projects they are passionate about. By entrusting them with responsibilities and allowing them the space to grow, we've cultivated a skilled and deeply invested team in our mission.” Where Present Meets Future • Then came the Data-Splitting stage. Here, they divided the cleaned data into three separate parts for training, validation, and testing. Sharing their guiding philosophy, Shobi says that with a team of excellent certified professionals, Speqto Technologies serves a diverse range of digital solutions in multiple service domains, including- blockchain technology, artificial intelligence, machine learning, internet of things, mobile application development, IT consulting, web application development, UI/UX Design, chatbot development, and digital marketing solutions, based on core principles and philosophies including: • Embracing Innovation:Where Ideas Meet Impact. • Staying Updated and Aware of Regulations:Setting the Standard for Ethical AI. • Valuing Collaborative Growth: “Together, We Build the Future.” • Committed to Excellence:Where Quality Meets Dedication. • Nurturing Team Participation:Where Potential Meets Opportunity. • Focus on Client-centric Approach:Tailored Solutions, Personalized Experiences. • Sustainability and Scalability:Develop Robust solutions with promising future. • Embracing Diversity: ‘Where Every Voice Matters.’ • Finally, they reached the Model Training step. In this phase, they trained their chosen machine learning model with the cleaned data. This process helped the model learn and adapt to recognize patterns and insights from the data accurately. Besides that, being adaptive is non-negotiable. Shobi always strives to be a leader who can quickly turn and adjust strategies based on the ever-changing market dynamics. It's not about sticking to a rigid plan but being An Example Reflecting Speqto’s Ethos As you can see, the ‘Pirates X’ initiative was not just a project but a journey where technology met tenacity, innovation met excellence, and challenges met solutions. Through each phase, team Speqto demonstrated remarkable skill and resilience, ultimately crafting a solution that proves their unwavering commitment to pioneering in the AI sector. When asked to give an example, Shobi says their journey thus far has been marked by numerous milestones. However, if he has to spotlight a project that distinctly mirrors their dedication to innovation and excellence, it would be ‘Pirates X.’ This Project serves as a hallmark of their commitment to leveraging the most advanced AI and machine learning capabilities to deliver solutions that are not only innovative but also deeply impactful. Finally, Shobi says that looking ahead, their vision is to be at the forefront of AI advancements in India, driving change and innovation that is both meaningful and lasting. “We are steadfast in our mission to significantly contribute to India's AI narrative, steering it towards a future characterized by excellence, inclusivity, and impact,” he concludes. [43] *At the beginning, Shobi and team Speqto initiated the Data Retrieval from the Third-Party API phase - a large amount of data from the past ten years, ensuring a rich foundation to build upon. [42]

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India’s Most Generative AI and Chatbot Companies at the Forefront of Innovations in 2023

India’s Most Generative AI and Chatbot Companies at the Forefront of Innovations in 2023

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