The Leaders in Logistics & Warehousing Industry March 2023

I N D I A Novel Perspectives Logic In Tech Emerging Trends Changing Top Ten Logistics the Warehousing Sector Innovations Revamping Dynamics the Industry The Leaders in LOGISTICS & WAREHOUSING INDUSTRY VOL 03 | ISSUE 03 | 2023 www.ciolookindia.com

Innovation, Logistics Dedication, and Technology. through

The Prospects of Perpetual Advancements Editor's hen selecting the best companies that Significant logistics tactics accomplish more than just contribute to the fundamentals that enhance promoting excellent outcomes for your corporation. W and transform the ever-evolving logistics Additionally, these tactics provide value to your consumers. sector, certain traits make the companies follow. The more accessible your items are to your clients, the Flourishing logistics companies emphasize the fact that more valuable your commodity may become. establishing good communication with clients facilitates a good and successful client relationship. These companies Adding value to clients does not have to mean sacrificing Note thrive with a vision to understand, rectify, and fulfil the quality or quantity. Additionally, it relates to accessibility. client’s needs. By implementing prompt and tailor-made Because improved logistics make your goods more solutions that are adhering to the unique requirements of the accessible to a broader audience, sensible company leaders clients of this niche. see it as a critical instrument for delivering value for consumers. Increased demand also increases the value of First-rate and prominent companies have a good hold of a some things as they become more widely accessible. technological edge over their competitors. Embracing the latest advancements in technology, these companies On a quest to embrace the journey of the starlets in the automate the operational process, track results, resolve logistics sector, CIOLook India, through its latest edition, critical errors and offer effective and precise order sheds light on “The Leaders in Logistics & Warehousing management with sophisticated and modern age systems. Industry.” Flip through the pages and indulge in the These organizations are also open to integrating the latest enthralling stories of the symbols of prominence that are technologies in class apart services. transforming the niche with significant expertise. Offering a crucial strong employee base often reflects the Have a Delightful Read! capability of a company. Service providers having a specialized employee base to cater to your needs prove beneficial in the long run. A committed and knowledgeable workforce makes sure that all legalities and regulations are met at the right time. Abhishek Joshi March Abhishek Joshi Deputy Editor 2023 abhishek.joshi@insightssuccess.com

The Leaders in Credit Page LOGISTICS & CONTENT WAREHOUSING Deputy Editor Editor-in-Chief Abhishek Joshi Pooja M. Bansal INDUSTRY GO GREEN WAREHOUSES CTS Express Logistics Pvt. Ltd. ctsexpress.co.in gogreenwarehouses.com Mahesh Parasmal Oswal Mr Santosh Sahu DESIGN Director Director, CEO & Co-founder Art & Design Head Mahesh has been working in Mr. Santosh Sahu is an Agri- Sandeep Tikode the logistics niche for the last business professional with 2 decades, and his extensive experience in experience is empowering developing Agri Value Chains innovations in the industry. in sectors like Warehousing, SALES Commodity Financing, Trade Facilitation Business, Rural V.P. Operations Sr. Manager Description Retail, Fresh Food, Agri MARCH 2023 Megha Mishra Tejaswini Wahal Inputs and Cold Chain. Sheet Team Lead BDE Yogesh Kadam Akshada Kasbe Ncube Logistics Solution K M Trans Logistics Pvt. Ltd. India Pvt. Ltd. TECHNICAL kmtrans.in ncubelogistics.in Amit Chandwar Vijay Gounder Director Technical Head Technical Consultant Managing Director Prachi Mokashi Rajeshwari Avhad An adept and exemplary With an extensive experience leader, Amit Chandwar, the in the field of logistics, Vijay Circulation Manager Director, is ensuring that leads the core operations of KMT provides on-time Tanaji Fartade Ncube with sheer brilliance. delivery with a guaranteed commitment of safety to all SME - SMO its stakeholders. Research Analyst SEO Executive Nikita Khadalkar Ravindra Kadam Relay Express Pvt. Ltd. relayexpress.in www.ciolookindia.com Ashish Dwarkadas Thakkar Founder WE ARE ALSO AVAILABLE ON With Ashish's leadership, FOLLOW US ON CONTACT US ON Relay Express has emerged www.twitter.com/ciolookindia Email -sales@ciolookindia.com as one of the leading and fast-growing brands in For Subscription-www.ciolookindia.com www.facebook.com/ciolookindia/ Warehousing, Distribution, Supply Chain Management, Copyright © 2023 CIOLOOK India, All rights reserved. The content and images used in this magazine should not be reproduced C&FA: Logistics and Project or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior Deliveries. permission from CIOLOOK India. Reprint rights remain solely with CIOLOOK India.

PROFILES Ctt Mr Santosh Sahu Page Transforming the World of Warehousing 08 and Logistics ARTICLES K M Trans Logistics Ensuring a Sustainable Future through 16 Holistic Delivery Logic In Tech Top Ten Logistics Innovations 14 Revamping the Industry Relay Express Reliable Partner in Global 24 Logistics Novel Perspectives Emerging Trends Changing the 20 Warehousing Sector Dynamics

The Leaders in Logistics & Warehousing Industry Sahu Transforming the World of Warehousing and Logistics nfrastructure has always been a crucial facilitator for The business has successfully operated in more than 23 improving the economic standing of nations across the states while managing 30 lakh metric tonnes of customer I world. The warehousing industry has been on an stocks of agricultural products, with a peak value of over increasing development trend due to changing customer Rs. 8,000 crores in June 2022. It has sister companies like behavior. Today's consumers want quick, easy access to the Gogreen Care and Gogreen Labs to support audit and things they need at their doorsteps. There is a sizable quality-assay services for the more than 1200 Gogreen customer base growing in tier II and III cities as a result of Warehouses across India. The company’s founders state, greater Internet penetration, the government's push for "We manage more than 100 commodities in 100+ districts Digital India, rising levels of disposable income, a young in India with more than 1200+ warehouses. In India, it is population that is aware of brands, and a desire for an estimated that at least 200 million farmers go to bed on improved lifestyle. empty stomachs each night due to post-harvest losses." We solve this problem through the best warehousing. As a result, companies are restructuring their supply networks and relocating closer to the centres of Embarking the Benchmarks consumption. The warehouse, industrial, and logistics Go Green Warehouses is the only WSP in the nation sectors will be essential to achieving India's goal of having focusing solely on helping businesses with their a $5 trillion economy by FY25. Due to the favorable market warehousing and commodity management needs. Unlike its dynamics and enormous untapped potential, it is only former competitors, who made trading and financing their expected that the industry would grow at a healthy rate and primary sources of income rather than warehousing, Go become a major sector of the country's economy. Green Warehouses has no conflicts of interest. Go Green Warehouses Pvt Limited is an Ahmedabad- A highly strong IT system connects each node of the based company founded in 2018 by Mr. Maulik Shah and operations and enterprises, effectively digitizing the Mr. Santosh Kumar Sahu to provide an efficient and low- process. Due to the process's agility, the business may meet the demands of clients. A straightforward hierarchy present on a small scale is present. When the industry at cost solution to the country's Agri value chain players to launch a warehouse operation in response to a client inquiry and real-time customer help are available. Here, the system that time was experiencing low confidence and subpar minimize storage losses at one end while managing their in less than 12 hours. for audit, inspection, and monitoring is quite effective. services, the visionaries decided to keep the foundation of backend activities very smoothly at the other. In addition to Go Green, a warehousing company, in order to offer offering warehousing services to participants in the agri- The differentiating factor that makes us unique is that Go The Journey Since Inception individualized services, foster trust and transparency at one value chain, such as FPOs, farmers, traders, processors, Green is the only Agri warehouse service provider who is The story began when Mr. Maulik Shah and Mr. Santosh end, and facilitate quick decision-making by including importers, exporters, retailers, etc., Go Green Warehouses not involved in any kind of trading or financing on its own. Sahu met. At that time, Maulik Shah's warehouses were owners as a part of management to grow quickly. also makes money for them by setting up warehouse-based It provides personalized services. Small consumer being used by Santosh Sahu in conjunction with a business. financing during the procurement phase to maintain their complaints are handled by senior management at a series of They discovered while working in the sector that Go Green Warehouses aims to be India's largest liquidity and create market linkage support to sell at very desks rather than through a large bureaucratic system, and warehousing in agriculture is a specialized service. Because warehousing service provider within the next three years. good prices. they are closed within 12 hours. Its excellent ERP and IT it necessitates several trusts and operational oversight, few Being a dynamic leader himself, Go Green’s co-founder infrastructure enable the business to tailor its services to participants are interested in the benefits, and whoever is and CEO, Santosh Sahu, is a highly accomplished March 2023 March 2023 www.ciolookindia.com www.ciolookindia.com 8 9

professional with over 20+ years of experience in the Mr. Sahu states, “We have got the right team and all The issue may be resolved, and enterprise warehouse domains of profit center operations, strategic planning, necessary digital technologies to support them with the management can be entirely improved thanks to machine product positioning, and collateral management. He is also best-in-class customer care technology, to acquire and learning and its forecasting capabilities. Additionally, a Dhirubhai Ambani Institute of Information and retain more customers.” artificial intelligence can easily avoid all the mistakes Communication Technology (DAIICT) and Orissa humans can make while analyzing a massive data collection University of Agriculture and Technology (OUAT) alumni Business Transformation with Modern Advancements far faster than a person could. who reign globally in agri-warehousing. When it comes to the supply chain industry, AI and Machine Learning in logistics may be quite beneficial. By Computer vision (CV) is a field of study that is responsible 24/7 Availability for Clients using them, it is possible to streamline the procedure, for developing diverse techniques that help computers see Santosh Sahu and his colleagues strive to provide a better prevent errors that people could make or overlook, and and understand images and videos. And this is exactly that customer experience from sign-up to the time the staff forecast opportunities and obstacles in the future. tool that can provide one with warehouse automation and leaves the warehouse by linking several services at various solve a number of tasks. For instance, computer vision logistical nodes. The team treats customers as business One of the most crucial components of a supply chain systems can automate the barcode reading process and, partners. They are assisted in setting up commodity management strategy is supply chain planning or SCP. therefore, accelerate and simplify it. businesses in various regions of the nation so that they may Having dependable tools is essential for creating effective store and manage their commodities through those strategies. Businesses may greatly improve the efficiency of Businesses can use Artificial Intelligence and Machine businesses. their supply chain decision-making processes by Learning to anticipate demand more accurately or predict • Machine: Automation and complete digitization is not implementing machine learning. Mr. Sahu states, demand more accurately to increase supply chain efficiency. yet done as this business is a very low-margin In order to provide consumers with the finest possible “Analyzing huge data sets and applying intelligent Businesses will receive a thorough analysis of all the business and seasonal in nature, making it more service in the industry, Go Green Warehouses has a highly algorithms, you and your team will balance demand and elements that might affect demand based on historical manual and manpower oriented. professional business development and operations staff supply and, at the same time, optimize the delivery experience. • Capital/Money: This is a very low margin, high working across the nation. Its employees are having very processes.” transaction business, so daily cash flow is very high emotional intelligence at every level to handle the Businesses may use artificial intelligence to choose the important. Many companies fail because their bottom customers in the best of the ways possible to get them The fact that there is less human interference is another optimal routes, which will lower shipping costs and speed line cannot support their expenses. up the shipping process overall. This is crucial if a firm has repeated again and again for years together. positive element, in addition to improved supply decisions. a sizable online consumer base and does a lot of business. Those massive amounts of data won't need to be examined The Gogreen Supply Chain Sustainability Platform independently. Algorithms based on Artificial Intelligence They are always content to receive their orders without any Customers want "instant gratification" and expect to get an provides deep visibility, offering more transparency (AI) will handle everything for businesses and prevent delays as soon as possible. And they require Artificial answer or resolution to their queries immediately. For that throughout the entirety of clients' supply chains. It allows reason, the central desk and state offices are available from errors. Only the parameters will need to be defined by Intelligence (AI) in order to optimize the track path and one to go past their own direct suppliers to where the risks 9 a.m. to 8 p.m. on a daily basis to respond and provide businesses. assess the current routing. Therefore, they will be able to are hiding. Mr. Sahu opines, “Be patient and look for solutions. Also, Go green connects the dots in the entire achieve better results and bigger profits. alternatives to avoid the challenging things to grow.” Agri value chain through its solutions at every stage and use everything at its disposal to deliver the best customer Mr. Sahu shares, "Artificial intelligence and Machine Expansion to Scale Growth experience. Learning can monitor and predict traffic and other factors The Go Green Warehouses team aspires to scale and expand that can somehow influence your shipping time." He further growth through a multichannel approach, a multigeography adds, “Peak hours in logistics centers are also an important approach (both domestically and internationally), and more factor, so we recommend you use the technology to predict solutions through innovation and R&D. They also envision and, therefore, avoid them. As a result, you will spend less forward integration of warehousing to ports and customer- time in the centres and make your customers happier.” level deliveries as well as a backward integration of warehousing to farmgate level. Challenges that have to be Addressed As Mr Sahu finds that ESG and Climate change is the In order to reach out to more than 2,000 tiny micro- biggest challenges in the business. ESG covers three types warehouses at the FPO level for last-mile financing and of issues: Environmental, Social, and Governance. These market links to farmers, the team expands the Pledge issues affect both a business’s internal makeup and external funding through banks and NBFCs by offering loans to all effects. Agri warehousing is very tough to manage, and the depositors by acting as BCs to banks. The corporation also major challenges are: invests significantly in the exchange storage and • Manpower: Untrained manpower, but we need huge commodity-assessing industries. Additionally, it increases numbers. This is the biggest challenge. Accountable the value-added services it offers to institutions, such as and talented manpower is the key to success which is sorting, grading, and private labelling. not available for the industry. March 2023 www.ciolookindia.com 11

T T Loi Innovis Revping the Indtry he logistics industry has been undergoing a analytics is being used in logistics to analyze large volumes significant transformation over the past decade, of data from multiple sources, including IoT sensors, supply Logic chain partners, and social media. This data can be used to T with the advent of new technologies and the emergence of innovative business models. These optimize logistics processes, improve customer service, and In developments have made logistics faster, more efficient, and identify new business opportunities. more cost-effective than ever before. Robotics Tech In this article, we'll take a look at the top ten logistics Robotics technology is being used in logistics to automate innovations that are revamping the industry. tasks such as picking and packing, inventory management, and transportation. Robotic systems can operate 24/7 and Internet of Things (IoT) can perform tasks with greater accuracy and speed than The Internet of Things (IoT) is transforming logistics by human workers. Digital twins are virtual autonomous delivery enabling real-time monitoring of shipments, inventory, and replicas of physical assets, robots. Last-mile delivery vehicles. IoT sensors can track the temperature, humidity, Cloud Computing such as warehouses, solutions can improve and other environmental factors that affect the quality and Cloud computing is being used in logistics to enable real- transportation systems, and delivery times, reduce costs, and safety of goods in transit. This data can be used to optimize time collaboration and data sharing between supply chain equipment. Digital twins can be used increase customer satisfaction. supply chain processes and prevent damage to products. partners. Cloud-based logistics platforms can provide a to simulate logistics operations and test centralized system for managing inventory, orders, and new processes and technologies before they Micro-fulfillment centers are small, automated Autonomous Vehicles shipments. are implemented in the real world. This can warehouses located close to urban areas. These centers can Autonomous vehicles, including drones and self-driving reduce costs and improve efficiency. be used to fulfill online orders quickly and efficiently, trucks, are revolutionizing logistics by reducing delivery 3D Printing reducing delivery times and costs. Micro-fulfillment centers times, increasing efficiency, and improving safety. These 3D printing technology is being used in logistics to produce Augmented Reality (AR) technology is being used in can also help retailers to manage inventory more effectively vehicles can operate 24/7 and can deliver goods to remote spare parts, prototypes, and customized products on logistics to train workers on new processes and equipment. and reduce the need for large, centralized warehouses. areas that are difficult to access by traditional transportation demand. This can reduce lead times, lower inventory costs, AR can provide workers with a virtual environment where methods. and improve customer satisfaction. they can learn by doing, improving their skills and reducing These are just a few of the many logistics innovations that the risk of accidents and errors. are changing the industry. As logistics companies continue Artificial Intelligence (AI) Predictive Analytics to embrace new technologies and business models, we can Artificial Inefficiency and is being used in logistics to Predictive analytics is being used in logistics to forecast Mobile Technologies expect to see even more exciting developments in the years optimize route planning, improve supply chain efficiency, demand, optimize inventory levels, and improve delivery Mobile technologies such as smartphones and tablets are to come. These technologies are enabling logistics and predict demand. AI algorithms can analyze large times. Predictive models can analyze historical data and being used in logistics to enable real-time communication companies to operate more efficiently, reduce costs, and volumes of data and provide real-time insights that can help identify patterns that can help logistics companies make and collaboration between supply chain partners. Mobile provide better service to customers. As the logistics logistics companies make better decisions. more accurate forecasts. apps can provide drivers and warehouse workers with real- industry continues to evolve, we can expect to see even time information about shipments and inventory, improving more innovative technologies emerge that will further Blockchain Augmented Reality (AR) efficiency and reducing errors. Last mile delivery solutions revolutionize the way goods are transported and delivered. Blockchain technology is being used in logistics to improve Augmented Reality (AR) technology is being used in are technologies and systems designed to optimize the transparency, reduce fraud, and increase security. logistics to improve warehouse efficiency and accuracy. AR delivery of packages to their final destination. This can Blockchain can track the movement of goods from the point systems can provide workers with real-time information include crowdsourcing, on-demand delivery, and of origin to the final destination, providing an immutable about the location and quantity of products, reducing errors record of every transaction along the way. Big data and improving productivity. March 2023 March 2023 www.ciolookindia.com www.ciolookindia.com 14 15

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he warehousing sector is experiencing significant solutions utilize advanced algorithms, machine learning, Emerging Trends transformations driven by technological and artificial intelligence (AI) to optimize warehouse T advancements, evolving consumer demands, and operations. These systems enable intelligent inventory changing market dynamics. These emerging trends are management, efficient order routing, and dynamic labor Changing the reshaping the way warehouses operate and challenging allocation. WMS platforms also provide real-time analytics traditional practices. This article explores some of the key and reporting capabilities, empowering warehouse trends that are influencing and changing the dynamics of managers with actionable insights to make data-driven the warehousing sector. decisions. Warehousing Automation and Robotics: Sustainable Warehousing Practices: Automation and robotics are revolutionizing the Sustainability is gaining prominence in the warehousing warehousing sector. With advancements in robotics sector. Warehouses are adopting eco-friendly practices to Sector Dynamics technology, warehouses are adopting automated systems for reduce their environmental footprint. This includes tasks such as inventory management, order picking, and implementing energy-efficient lighting, utilizing renewable sorting. Automated guided vehicles (AGVs) and energy sources, optimizing packaging to minimize waste, autonomous robots are being used to streamline operations, and adopting recycling initiatives. Sustainable warehousing improve efficiency, and reduce labor costs. These practices not only contribute to environmental conservation technologies enable faster order fulfillment, enhanced but also help reduce costs and enhance brand reputation. accuracy, and increased throughput, allowing warehouses to meet the growing demands of e-commerce and Multi-level Warehousing and Vertical Expansion: omnichannel retail. The scarcity of land in urban areas has led to the emergence of multi-level warehousing and vertical expansion. Internet of Things (IoT) and Connectivity: Warehouses are being built vertically, with multiple floors, to maximize storage capacity within limited space. Vertical expansion allows warehouses to accommodate growing The Internet of Things (IoT) is driving connectivity and inventory volumes without requiring larger physical data integration within warehouses. IoT sensors and devices footprints. This trend enables efficient utilization of space, are being deployed to track and monitor inventory, equipment, and environmental conditions. Real-time data improves logistics efficiency, and brings warehousing closer on inventory levels, equipment performance, and to urban centers for faster order fulfillment. warehouse conditions enable better decision-making, proactive maintenance, and optimized workflows. IoT Last-Mile Delivery and Micro-Fulfillment Centers: connectivity also enables the integration of warehouse systems with other supply chain components, facilitating The rise of e-commerce has increased the demand for faster end-to-end visibility and collaboration. last-mile delivery. To meet this demand, warehouses are evolving into micro-fulfillment centers located closer to Warehouse Management Systems (WMS): urban areas. Micro-fulfillment centers enable faster order processing and enable same-day or next-day delivery. These Warehouse management systems (WMS) have evolved to smaller-scale facilities leverage automation, robotics, and become more sophisticated and integrated. Modern WMS advanced inventory management systems to handle high volumes of orders efficiently. Novel Perspectives March 2023 March 2023 www.ciolookindia.com www.ciolookindia.com 20 21

Data Analytics and Predictive Analytics: fulfillment processes. ML algorithms learn from historical Stay in the known data to identify patterns, anomalies, and optimize Data analytics and predictive analytics are transforming warehouse layouts and storage configurations. AI and ML warehousing operations. By analyzing historical data and enable warehouses to automate decision-making, improve applying predictive models, warehouses can forecast efficiency, and adapt to dynamic market conditions. demand, optimize inventory levels, and anticipate Subscribe to operational bottlenecks. Predictive analytics also helps in Collaborative Robots (Cobots): identifying potential equipment failures or maintenance needs, enabling proactive measures to prevent disruptions. Collaborative robots, also known as cobots, are designed to Data-driven insights improve decision-making, enhance work alongside humans, enhancing productivity and safety CIOLOOKINDIA operational efficiency, and drive cost savings. in warehouses. Cobots assist in repetitive and physically demanding tasks, such as lifting heavy objects or Blockchain Technology: palletizing. They are equipped with sensors and safety features that allow them to operate safely in the presence of Get CIOLOOKINDIA Magazine in Print and Digital on Blockchain technology is being explored to enhance humans. Cobots improve operational efficiency, reduce the transparency and traceability within the warehousing sector. risk of injuries, and enable a flexible and scalable By utilizing blockchain platforms, warehouses can securely workforce. www.ciolookindia.com track the movement of goods, verify product authenticity, and streamline supply chain transactions. Blockchain The warehousing sector is undergoing significant ensures data integrity, reduces paperwork, and enhances transformations driven by emerging trends such as trust among stakeholders, leading to improved efficiency automation and robotics, IoT connectivity, sustainable and reduced risk of fraud or counterfeiting. practices, multi-level warehousing, last-mile delivery solutions, data analytics, and technologies like AR/VR, Big Data and Predictive Analytics: blockchain, AI/ML, cobots, and RPA. These trends are reshaping warehouse operations, enhancing efficiency, and enabling warehouses to meet the evolving demands of The abundance of data generated in warehouses is being leveraged through big data analytics and predictive customers and markets. By embracing these trends, analytics. By analyzing vast amounts of data, warehouses warehouses can optimize processes, improve customer can identify patterns, optimize processes, and make experiences, and gain a competitive edge in the dynamic proactive decisions. Predictive analytics help in demand and rapidly evolving logistics landscape. forecasting, inventory optimization, and predictive maintenance. These data-driven insights enable warehouses to improve operational efficiency, reduce costs, and deliver better customer experiences. Artificial Intelligence (AI) and Machine Learning (ML): Artificial Intelligence (AI) and Machine Learning (ML) technologies are being applied in various aspects of warehousing operations. AI-powered algorithms optimize inventory management, demand forecasting, and order Subscribe Today I N D I A March 2023 www.ciolookindia.com 22

The Leaders in Logis?cs & Warehousing Industry Our focus is to serve our na?on RELAY EXPRESS and help it grow as Reliable Partner in Global Logistics we grow. We aim to bridge the ith globalization opening new avenues to down one of the most extensive networks covering local industry brand-new markets which are making and global locations. requirements with businesses reorganize and re-engineer their W the available services and operations; owing to this, the market in India is The company offers round-the-clock services with more expected to grow at a CAGR of 10-12% and reach $380 than 47 warehouses and four offices in four human resources billion value by 2025. locations—Ahmedabad, Mumbai, Noida and Bangalore. Ashish Dwarkadas Thakkar, and enhance Today, Relay Express has emerged as one of the household Founder mutual growth Many businesses that are based in product trading are names for corporate clients mainly because of its cost- required to transport their goods to various domestic as well effective services and a proven track record of fast delivery. simultaneously. as international destinations. The entire process of logistics involves a wide number of procedures, protocols, and Visionary Leadership compliances. The entire process from sending the goods to Ashish a passionate solution provider himself has the final delivery confirmation is a big, time-consuming and envisioned a future of efficient logistic services that can complex process involving the senior managers for empower the industry with safe, reliable, well-tracked and coordination. timely delivered goods movement. He wanted to create job opportunities instead of looking for a job for himself. He There arises a need for reliable, well-equipped, and well- started this company with very few people who are still established logistics companies that can undertake the aligned with him even after ten years. complete process of the goods transfer and goods receipt to delivery, easily. The prevailing industry scenario has several Relay Group is also into manufacturing sawdust pellets logistics companies that claim to be big but work with a lot (green energy) and Particle boards. “Everything we use on of dependence on external sources. a daily basis needs to be shipped and delivered to multiple locations before being sold and used. Logistics is an Understanding the importance, one logistics organizations industry that is a daily requirement both, locally and that has emerged as the success facilitator for several global worldwide, with a massive scope to grow. The logistics organizations, is the Gujarat-based Relay Express which market is a place that fascinates me, and I can utilize my offers tailor-made solutions with low turn-around time by potential and talent,” says Ashish. leveraging technology. Spearheaded by its dynamic Founder, Ashish Dwarkadas Thakkar, Relay Express has The relay team is always ready to solve their problems and emerged as one of the leading and fast-growing brands in provide necessary solutions at a genuine cost. Moreover, the Warehousing, Distribution, Supply Chain Management, company is also continuously adding more service C&FA: Logistics and Project Deliveries. mediums to reach the maximum number of people to solve problems, thereby, achieving all of this within the time Robust Foundation of Dedication and Reliability promised to the customers. “Our focus is to serve our Relay Express is a decade-old organization in the Indian nation and help it grow as we grow. We wish to employ logistics industry equipped with a group of efficient and those without jobs. Also, the company’s focus is on dedicated teams that understand the specific client increasing market share and expanding globally,” he requirements across the sector. Its foundation was laid with remarks. a vision to facilitate employment opportunities to deserving people. Growing from the Challenges Relay Express grew during the pandemic while many Specialized in logistics services and supply chain logistics providers were not active. “We continued to grow management, over the years, Relay Express has showcased even in the COVID period as we pay attention to customer’s unparallel reliability and satisfactory ratio while delivering requirements and take quick action, which gives them the the consignments, which has enabled the company to lay confidence to keep doing business with us. It was very March 2023 March 2023 www.ciolookindia.com www.ciolookindia.com 24 25

crucial to take care of every employee’s health and execute Its excellent logistic specialists offer superior care, ensuring the process while taking all the precautions and the customers receive the best possible services. The team maintaining social distancing. During this time, Relay was prides itself on delivering world-class transportation into Distribution of Corona Vaccines, ATM spare parts & IT services and efficient and effective supply chain solutions. hardware for Work from home people,” he shares. Relay Express has partnered with some of the nation’s best The growth was possible because Relay is a system- carriers for providing a wide variety of FTL services across oriented, and process-run company where all important and the locations in India. Relay Express offers clients the best routine operations are documented. All Relay employees resources and expertise, from an individual load to an are well trained to execute their work and efficient to handle ongoing carrier service in a dedicated lane. given responsibilities and commitments. “We continuously focus on upgrading ourselves with new technology. We have Reverse Logistics new vehicles equipped with new technology to make work Relay Express offers the next generation returns and easy.” recycling management solutions with a one-stop technology-enabled comprehensive reverse logistics. The Also, Relay Express keeps all the warehouses updated with company helps its customers conserve valuable resources the latest amenities for security reasons and maintain all across India throughout the product lifecycle. It offers end- health parameters checked. to-end data visibility of the returned products from its origin of dispatch to the destination. Warehousing and Distribution The company clearly understands the movement of goods Relay Express Reverse logistics provides customer across the customers, suppliers and vendors. It aims at satisfaction and increased profitability through its transferring the goods to their right destinations, at the professional service offering efficient, streamlined reverse expected time and delivering in minimum consumption of logistics processes. time and with cost advantage to the client organizations. • Upped customer return experience by 100%, The Relay team strives to find new ways for improving its triggering increased sales. • Reduced return management costs by up to 25% warehousing and distribution operations. Relay Express contributing to increased margins. lifts the warehousing and distribution strategy t the next level. It can easily develop a strategy that meets the needs • Business Intelligence Services support better decision- from the management and execution of activity within its making adding to a 10% rise in productivity. network of warehouses and distribution. The salient • Providing a trusted and organized partner for features of its service are: managing electronic waste. • Setting up automotive distribution hubs in India • Restocking/repacking for future order fulfilment or • Providing end-to-end customized warehousing resale. facilities • Complete transportation solutions Scaling Wider Horizons • On-site warehouses minimizes the time in order The company’s vision is to become a solution provider fulfilment of electronic items across the Nation. In order to approach this goal, the • Smooth management of the inflow and out flow of company extends its guidance to every person who containers and packaging/repacking. approaches them through calls, personal contact, and videos on various platforms like WhatsApp, Linkedin and Full Truck Load (FTL) Transportation Instagram Google, YouTube. Poised for a dynamic Relay Express are the specialists in the FTL volume expansion, the progressive management is looking forward transport by road through India with a largely Dutch Fleet to scaling the operations across the industry verticals in of vehicles. The organization guarantees its clients an newer geographies through the joining strengths with extremely high level of flexibility. Relay Express delivers several other regional organizations towards win-win value-added freight trucking services through its extensive business associations. managed carrier network, industry-leading technologies and its commitment to outstanding customer service. Its well- trained and experienced staff delivers customized trucking solutions tailored to the specific shipping needs of the customers. March 2023 www.ciolookindia.com 26

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The Leaders in Logistics & Warehousing Industry March 2023

The Leaders in Logistics & Warehousing Industry March 2023

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