Field Staff Management Software

1. 1 9AM Field Staff Management Simplified

2. 2 HIGHLIGHTS  Integrated Field Staff Management & Customer Care System conceptualized by Users with decades of experience in Customer Care / Relationship Management & designed by IT veterans  Two minute Set-up for Enhanced Productivity & Quick Issue Resolution  Save up to 40% on your Operational Cost  Lower Communication & Travel Costs. Enhanced productivity curve of Field team  Reduced Conveyance Expense | Minimum response time to customer  Optimized Resource Allocation  Higher brand recognition of company | higher customer loyalty.  The Mobile App works in Off-line and On-line mode enabling the Field Staff to use their app even without Internet

3. 3 HIGHLIGHTS  Administration Console available on Workstations | Tabs | Mobiles  Mobile Application used by Field Staff works with/without internet. In remote locations where there is no or limited internet, the mobile works in off-line mode. No data is ever lost, application just needs the GSM (telephone connection) to be operational. Always know all activities performed by Field Staff even when staff is off-line  GPS locations are tracked without internet, cell tower triangulation tracking used when there is no GPS available. You never loose track of your Field Staff.  9am uses “satellite time” and not the mobile local time. Web administrator always get correct time and data integrity is maintained.  Always know "exact location" of your staff for Real Time Allocation & Resolution of tickets. Track and Optimize your mobile assets "Real Time“  Instant Customer Satisfaction Score generation through "Delight Codes".  9am mobile app on mobiles help Field Staff manage their tasks effectively  Recover bad debts. The system always prompts you whenever you try to create a new task for customer with pending invoices.

4. 4 BENEFITS Designed as a win-win for the Company-it’s Clients-and Field Staff  Benefits to the Company  Never loose track of your Staff/Tasks/Invoices & Payments  Optimize Operational Costs through strengthened Organization structure and processes  Know your exact cost (labor + material) per Task/Task Category. Optimized & Competitive costing  Minimum response time to customer coupled with exact time frame commitment on complaint resolution.  Lower cost per complaint closure.  Average Turnaround time bifurcated by complaint type.  Immediate reconciliation of work job done status through delight code.  Knowledge management enables management and field team to be on same page on tracking fault in complaint closure.  Field team optimization enables you to do get more work output even with lesser field staff.

5. 5 BENEFITS  Benefits to the Field Staff  Quick resolution time.  Enables first time right through knowledge management as field team has a better understanding of customer complaint before visiting customer premise.  Multiple visits not required for complaint closure.  Enables individual field team members to access their task assignment and task completion while on field.  Instant complaint closures via mobile application.  Enables view of individual productivity effort per day .

6. 6 BENEFITS  Benefits to the Customer  Minimum response time from company towards complaint registered.  Exact time frame commitment regarding complaint resolution when complaint is registered.  Customer delight factor as to my complaint is being worked up instantly from the moment complaint is registered.  SMS response enables customer to honor time of visit.

7. 7 Appreciate your Time Thank You