Gravitai's Salesforce Marketing Cloud Services & Package Bundles

1. MARKETING CLOUD services Providing Salesforce Implementation, Support & Training to organisations globally. Document Classifications: INTERNAL: EXTERNAL EXTERNAL: EXTERNAL © 2023 Gravitai Ltd - Gravitai Salesforce Marketing Cloud Deck

2. THE FORCE THAT CONNECTS CONNECTS PLATFORMS Launching your Marketing Cloud investments into new dimensions via pioneering automated solutions. © 2023 Gravitai Ltd

3. drawn from expertise through cloud technology In the complex world of Cloud Technology, many organisations and businesses often grapple with selection, implementation and integration challenges across their SFMC stack. Gravitai was formed in London in 2013 and has spent the last ten years focusing on Salesforce Marketing Cloud products. As a leading Architect at ExtactTarget for Mid-Enterprise clients, we have built up Gravitai to be an honourable partner through fostered trust, brokerage and an agnostic approach to delivering excellence in every single engagement. We help our clients focus and, foremost, recognise the full potential of Salesforce. William McMahon CEO & Founder at Gravitai © 2023 Gravitai Ltd

4. How Is Gravitai Built? Gravitai is one of the most respected and credited Salesforce Marketing Cloud Partners. We have a proven track record and an exceptional client pool for Salesforce Marketing Cloud Implementation & Services. 10+ Years Experience 15+ Focused Industries 50+ Resources on Demand 4.35 CSAT Score ROI (RETURN ON INVESTMENT) PUSHING CONFIDENCE WITH CRM DIRECT AGNOSTIC SUPPORT AN EXTENSION OF YOUR TEAM EXPERTISE, KNOWLEDGE & SKILLS © 2023 Gravitai Ltd

5. Our Project Values innovation CENTRICITY INTEGRITY With integrity, projects succeed. Innovation is at the heart of each implementation and service. We pride ourselves on breaking new ground in Cloud Technology. By sharing this with our clients, it also keeps them at the forefront. Client-centricity has been critical to our success over the last decade. By putting all our focus into our clients, we're able to focus on all their tiny bespoke needs. The things that make them, well them. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam ut elementum erat. Proin eu dolor efficitur, bibendum dolor nec, dictum orci. Nam at interdum ex. Vestibulum id nunc eros. having essential expertise on hand. Gravitai values trust, best practices and transparency so we can build vital relationships to ensure results and success for our clients. Our reputation has come through retaining clients year on year, which has been built all through integrity. With comes best practice, allowing us to deliver the highest quality of service. exciting new innovations We achieve this through the power of teamwork, building a culture and REPEAT © 2023 Gravitai Ltd

6. An Track Record incredible Thumb © 2023 Gravitai Ltd

7. Marketing Cloud Experts With over a decade in the Salesforce Marketing Cloud space, we have built our practice on providing each client with dedicated expertise at every single step.

8. Our Service Capabilities marketing cloud marketing cloud personalisation sales cloud + service cloud marketing cloud intelligence marketing cloud account engagement Implementation backup training health checks transformation data modelling architecture migration deliverability solution design vendor help optimisation support

9. Essentials Package Bundle Custom Package Bundle Price on Enquiry £8,000 Core Configuration Take Salesforce Marketing Cloud By Storm Core Configuration Preference Centre Preference Centre Email Studio Mobile Studio Personalisation Advanced Package Bundle Triggered Emails API Integration Servicing both SMBs & Enterprise businesses. £21,000 Core Configuration ENQUIRE FURTHER SFMC Preference Centre Retained Services Data Migration Retained Support IP Warmup Training © 2023 Gravitai Ltd

10. Essentials Package Timeframe: 4 Weeks Prices from: £8,000 Scoping Hours Intelligence Reporting 4 Hours Standard Strategic / Architecture Design Data Integration No CSV Upload Core Configuration Data Migration Yes No SAP / Domain Configuration Data Segmentation Yes Filters Email Templates Journey Builder (Campaigns) Standard 1 Preference Centre Emails Per Journey Standard 2 Lead Capture / Landing Pages IP Warmup 0 No Email Studio Service Triggered Emails Yes No Mobile Studio Training Hours No 4 Hours Personalisation Post Launch Support No 4 Hours

11. Advanced Package Timeframe: 12 Weeks Prices from: £21,000 Scoping Hours Intelligence Reporting 12 Hours Custom Strategic / Architecture Design Data Integration No Salesforce Connector Core Configuration Data Migration Yes Yes SAP / Domain Configuration Data Segmentation Yes SQL Email Templates Journey Builder (Campaigns) Standard 3 Preference Centre Emails Per Journey Standard 5 Lead Capture / Landing Pages IP Warmup 1 Yes Email Studio Service Triggered Emails Yes Yes Mobile Studio Training Hours Yes 8 Hours Personalisation Post Launch Support No 8 Hours

12. Custom Package Timeframe: TBC Prices from: Price on Enquiry Scoping Hours Intelligence Reporting TBC Custom Strategic / Architecture Design Data Integration Yes Custom / API Core Configuration Data Migration Yes Yes SAP / Domain Configuration Data Segmentation Yes SQL / Custom Email Templates Journey Builder (Campaigns) Custom 5+ Preference Centre Emails Per Journey Custom Custom Lead Capture / Landing Pages IP Warmup Custom Yes Email Studio Service Triggered Emails Yes Yes Mobile Studio Training Hours Yes 32 Hours Personalisation Post Launch Support Yes Custom

13. Retained Services Tailored retained services for maximum Salesforce impact. Timeframe: TBC Prices from: Price on Enquiry Are you an existing Salesforce Marketing Cloud customer struggling to achieve ROI or implement those crucial goal-hitting marketing campaigns you have been dreaming about? Enlist Gravitai as a Salesforce Partner so you have a shoulder to lean on from simple to complex needs and requirements. We're here to help... Retained Support Given the complexities of Salesforce Marketing Cloud as a platform, it can often be hard to adapt to new changes. Gravitai can help train and assist individuals or whole teams so you have a capable Salesforce workforce behind you. Training & Enablement We have helped some of the world's leading organisations in building optimal processes and communication flows. Reducing downtime and operation costs while increasing ROI. Business Transformation Worried about the health of your Salesforce org? Book a health check to maximise your Marketing Cloud potential. Let us guide you through org security, release updates, proactive maintenance and early risk detection. Salesforce Health Check Together with a list of key recommendations, we can put a plan of action in place to tackle any concerns. Extend your team's agility without limiting your ROI. Through Gravitai's staff augmentation services, you will have access to skilled individuals without compromising the deadlines of your project. Pure flexibility. Staff Augmentation

14. Automotive Gravitai has had the privilege of working with some of the globe's best automotive brands, such as Toyota, Listers and not to forget Jaguar Land Rover Ireland. From building bespoke customer preference pages through Salesforce Marketing Cloud for the likes of JLRI to manage customer consent in an effective manner to having critical data flows synchronised across various systems. This has allowed for a unified view of data to maintain consistency and improve customer experience shopping with JLRI. Customers, because of Gravitai, can now update consent and personal data whenever they choose through a secure pathway. We continue to drive digital horsepower with the world's best automotive clients. © 2023 Gravitai Ltd

15. Fibre Broadband Internet and broadband have never been more in demand, with organisations and personnel relying on a consistent and strong connection at all times, working from home. It's a rapidly growing market, with Gravitai taking a firm hold of connecting customers here in the UK. Take the likes of LightSpeed Broadband, Telcom UK & Zen Internet, all leveraging Salesforce Marketing Cloud with Gravitai at the helm as their go-to expert SFMC partner. As an up-and-coming entity, we helped LightSpeed utilise full 360- degree chat and automation. Taking advantage of Journey Builder, Email Studio, Social Studio and Advertising Studio. Gravitai continues to be at the forefront of broadband, ensuring that customers get the very best Internet access and support. © 2023 Gravitai Ltd

16. Energy & Utilities Gravitai has supported both Energy & Utility companies in growing their marketing stack with Salesforce products across SFMC, Sales Cloud and MuleSoft. The likes of Shell, British Gas and Hive have all benefited in ROI and expertise via the keen acumen of our Salesforce resource pool. Gravitai has become a trusted partner with British Gas through evaluating their comms strategy across their AS-IS setup and inputs to the overarching tech stack. In light of this, building up a critical relationship for extensive future engagements. We are proud of our Energy & Utility clients however push that a more ethical and sustainable planet is a brighter one. That's why Gravitai has teamed up with the United Nations Global Compact to push sustainability for a cleaner planet. © 2023 Gravitai Ltd

17. financial services Gravitai takes immense pride and value in our Financial Service clients, providing ground-breaking solutions for them around Salesforce Marketing Cloud. Take Schroders Personal Wealth (SPW) as an example. We helped directly over a long-term period to assist in reporting all client marketing consents ensuring the very best GDPR practices. Gravitai ensured helping with the designing and implementation of their 'Referrals Program' using Email Studio and Journey Builder, which was a fantastic success. This allowed the team to ensure that their clients were able to successfully refer friends and family to SPW and get rewarded. The program helped clients' businesses bring in more clients with brand building as SPW became the favoured choice in the market. © 2023 Gravitai Ltd

18. Professional Sports Manchester United Football Club relied on Gravitai as their key Salesforce Partner when it came to Salesforce Marketing Cloud. Dealing with complex and detailed requests, Gravitai has proven through a long-term ongoing engagement the importance of SFMC to Manchester United and what can be achieved. From building a entirely bespoke Multi-Language, Multi-Country Preference Centre that is built to withstand GDPR best practices ahead of their compliance deadline to general support requests. Expanding their reach, we have supported key vital integrations, deploying key Automated Journeys, integrating various systems and creating targeting audiences through developing scripted emails to serve relevant and timely content. Enjoyed by millions of Manchester United fans across the globe. © 2023 Gravitai Ltd

19. Recruitment For years, Hays Recruitment has relished the powerful partnership that has been formed with Gravitai, built on trust and providing expert Salesforce Marketing Cloud knowledge to them directly. Via our handy work, Hays account managers are enabled to mentally and strategically manage their clients as part of the Hays 'Return to Growth' initiative. Additionally, to the expert SFMC support we have provided, Gravitai has further supported Sales Cloud efforts with Hays. Enabling the account managers to sort leads, opportunities, accounts and contacts while focusing on tasks and activities. Based on client activity, Hays account owners could make well- informed decisions through a holistic view of all Hays' internal CRM systems (One Touch) in Sales Cloud. Through 16 instances of One Touch and Iris, thousands have benefited from Gravitai's work. © 2023 Gravitai Ltd

20. Non-Profits Gravitai has built a reputation on various international entities, both previous and current such as UNHCR, MamaCash & University of Oxford. UNHCR (United Nations Refugee Agency) works closely together with Gravitai across regions such as Global, Denmark, Mexico, Australia and the United States, providing expertise. Completing several projects, including a global migration of data, creation of new orgs, monitoring and maintaining CRM syncs, Journey Builds, and Personalisation and deployment of Sales Cloud for Mexico. We are incredibly proud of the work we have completed with Non- Profit organisations, allowing us to give back to important causes across the globe. © 2023 Gravitai Ltd

21. Hear It From The People That matter “Our partner Gravitai has been incredibly valuable to us. They have kept us on track, in the know and supported our needs from the get-go. They are always on hand and quick to respond to our many questions and issues.” "Gravitai are invaluable to us." “Gravitai has been instrumental in helping us set up Salesforce Social Studio and provided the Marketing team with comprehensive user training.” "It has been a pleasure to work with Gravitai. They have fitted our needs and then some. Working with us directly at our exact pace through a digital approach. Super agile and can pivot at any stage." "Gravitai has been a great partner throughout our journey with SFMC, helping us roll out globally to over 30 countries in less than a year, on budget, and providing essential specialist resources more recently for development projects which integrate new systems and technology. Particular credit goes to them for not just getting the work done but actively supporting the development of our internal teams." "Great consultancy, very professional and really do understand the end-to-end delivery process. We had multiple integrations with no stumbles."

22. Global Operations For Each Region We are committed to providing key Salesforce expertise support across UK, Ireland and Europe. With established offices in the UK and Ireland, our next step is to extend our presence to far-reaching corners of the globe, further assisting organisations. © 2023 Gravitai Ltd

23. Get Started today Start the Salesforce Marketing Cloud journey today by booking a free consultation with one of our dedicated Salesforce experts. www.gravitai.com BOOK YOUR FREE CONSULATION Contact United Kingdom, London 314 Regent's Park Road, N3 2LT +44 (0) 123 380 1330 Ireland, Dublin Office 2, 12A Lower Main Street, Lucan Gravitai | Gravitai's Salesforce Marketing Cloud Services & Package Bundles linkedin.com/in/gravitai/