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123.hp.com/envy4500 | 123 HP Envy 4500 Printer Setup and Quick Support

Setup and troubleshoot your HP Envy 4500 printer with our Toll-Free assistance. Get HP Envy 4500 Software & driver support from 123.hp.com/Envy4500.

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123.hp.com/envy4500 | 123 HP Envy 4500 Printer Setup and Quick Support

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  1. HP ENVY 4500 e-All-in-One Printer HP ENVY 4500-Getting the Printer Claim Code To help identify the issue, tell us what type of control panel you have. Depending on the printer model, it either has an LCD control panel display with icons or text-based menus, or it has buttons only. Select your control panel type to continue troubleshooting. If You have an LCD Or text based Control Panel TheWeb Servicesfeature on your printer establishes a direct Internet connection between the printer and the HP cloud printing or ink replacement service you are enrolling in. Go to the Web Services menu on the printer control panel to confirm the feature is turned on and to obtain your printer claim code. Turn on the printer, load plain paper in the main tray, and make sure ink cartridges are installed. On the printer, touch or press the ePrint button or icon For text-based menu displays select theSetup,Settings,Wireless Settings, orNetwork Setupto locate theWeb Servicesmenu. If you are prompted to enable Web Services or set up ePrint, follow any instructions to set up the feature and check for printer updates. An information sheet should automatically print that has the printer claim code. If Web Services is already enabled, touchPrintorPrint Infoto print the information sheet that has the printer claim code. If the information sheet does not print or the claim code is not listed, note the HP ePrint email address on the page or the printer. The characters before the @ symbol is your claim code. For example, if your email123@123hp is, then 123is your claim code.

  2. Troubleshooting printer claim code issues If you encounter trouble claiming your printer when enrolling in HP web-connected printing services, try the following solutions based on the issue you are having. The information sheet did not print or the claim code is not listed: Note the HP ePrint email address on the page or the printer. The characters before the @ symbol is your claim code. For example, if your email is123@print.com, thenabc123is your claim code. A "Printer already claimed" message displays: Return to the Web Services menu on the printer, and then turn off and re-enable the feature to get a new printer claim code. An "Invalid Code","Unexpected Error",or"Printer Code Expired" message displays: Wait 5 to 10 minutes, and then enter the claim code again. Occasionally there is a delay in the activation process. Note that the claim code expires 24 hours after it is generated. Try printing another Web Services information sheet to reactivate the code. I need to set up the printer on my wireless network: If you previously set up your printer with a USB cable to the computer and need to change to a wireless connection, go toHP Customer Support, enter you printer model, and then search for "wireless printer setup". HP Instant Ink Customer Support Resources If your issue or question was not addressed in this guided troubleshooter, try the following support resources: HP Instant Ink Support Homepage: Find all how-to and troubleshooting documents related to HP Instant Ink. HP Customer Support: Lists all support documents for your printer model, including Web Services setup, how to install cartridges, and troubleshooting wireless

  3. connection issues. For further assistance, contactHP Instant Ink Support. If you have basic control Panel TheWeb Servicesfeature on your printer establishes a direct Internet connection between the printer and the HP cloud printing or ink replacement service you are enrolling in. Print a Web Services information sheet or use the Embedded Web Server (EWS) to enable Web Services and get the printer claim code for button-only printers without a touchscreen or LCD display. 1. Turn on the printer, load plain paper in the main tray, and make sure ink cartridges are installed. 2. Print a Web Services information sheet or a Network Configuration Page using button combinations on the printer control panel. Try one of the following button press combinations to print the page, depending on your printer: Press the Web Servicesand the Information buttonsat the same time to print a Web Services information sheet that has instructions to get the claim code

  4. Press the Wirelessand Information buttons at the same time to print a Network Configuration Page Press the Wireless and Start Copy Blackbuttons at the same time to print a Network ConfiguTurn on the printer, load plain paper in the main tray, and make sure ink cartridges are installed. If these methods do not work, go toHP Customer Support, type your printer model, and then search for the document to "print a configuration page" or "print a self-test page". If you printed a Network Configuration Page, locate theURL(s) for Embedded Web Serveraddress or theIP Address. On your computer, open an Internet browser, type the IP or EWS address in the address bar, press theEnterkey, and then clickContinueif a website security certificate displays to open the EWS Click theWeb Servicestab to confirm the status. If Web Services Setup displays, clickContinue,Turn On, orEnable, and then follow the on-screen instructions to get the claim code. If the Web Services Summary displays, clickPrint Info Pageto get the claim code. Troubleshooting printer claim code issues If you encounter trouble claiming your printer when enrolling in HP web-connected printing services, try the following solutions based on the issue you are having. The information sheet did not print or the claim code is not listed: Note the HP ePrint email address on the page or the printer. The characters before the @ symbol is your claim code. For example, if your email isabc@feprint.com, thenabcis your claim code.

  5. A "Printer already claimed" message displays: Return to the Web Services menu on the printer, and then turn off and re-enable the feature to get a new printer claim code. An "Invalid Code", "Unexpected Error", or "Printer Code Expired" message displays: Wait 5 to 10 minutes, and then enter the claim code again. Occasionally there is a delay in the activation process. Note that the claim code expires 24 hours after it is generated. Try printing another Web Services information sheet to reactivate the code. I need to set up the printer on my wireless network: If you previously set up your printer with a USB cable to the computer and need to change to a wireless connection, go toHP Customer Support, enter you printer model, and then search for "wireless printer setup".

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