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<Authority> Case File Audit

<Authority> Case File Audit. Baseline Findings <Date>. Introduction. The Housing Options Team at <authority> has been implementing the new requirements of the Homelessness Reduction Act (HRA) since it’s introduction in April 2018.

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<Authority> Case File Audit

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  1. <Authority> Case File Audit Baseline Findings <Date>

  2. Introduction The Housing Options Team at <authority> has been implementing the new requirements of the Homelessness Reduction Act (HRA) since it’s introduction in April 2018. The <relevant team> has carried out an audit of cases supported under HRA. The audit assessed the quality of fact collection, delivery of advice, the implementation of legislation and outcomes for customers. This report presents the findings from the audit. It provides a baseline or "health check" with the intention to guide any future audits and/or changes to practice. The process is intended to be collaborative and anonymous – the results and areas for improvement will be discussed and explored openly as will any actions following the exercise. Further cases can be audited if specific areas warrant further exploration. The audit was completed during the period <add dates>

  3. Baseline Sample A total of xxx cases were opened on or after 3rd April 2018 and closed by 31st March 2019. These cases were used to select the baseline sample for the audit. As far as possible, the sample (n=sample size) was representative of cases handled by the Housing Options Team (including distribution between officers). The baseline sample included the following cases:

  4. Scoring Methodology

  5. Scoring Methodology cont. *Some sections were non-applicable in certain cases so not every case could achieve the maximum total score. This is why % of possible score is used when presenting results

  6. Scoring sheet - example

  7. Scores

  8. Case Scores Overall Median Score (n=sample size) - x% Comments

  9. Themed Scores Comments

  10. Themed Scores (cont.) Areas of biggest discrepancy between factors Comments

  11. Positive Themes

  12. Quantitative and Qualitative positives • Quantitative • Qualitative

  13. Areas of Improvement

  14. Quantitative and Qualitative ‘areas of improvement’ • Quantitative • Qualitative

  15. Case Studies

  16. Case Studies Case 1 - • Narrative Scenario Case 2 -  • Narrative Scenario Case 3 -  • Narrative Scenario Case 4 -  • Narrative Scenario

  17. Conclusion & Next Steps

  18. Recommendations • Priorities for improvement work

  19. Next Steps • Discuss findings with relevant managers and working groups • Further exploration of any points • Share with teams • Joint action plan – agree immediate areas to priorities • Agree with team/s how to go about any amendments/changes • Amend approach and agree frequency for future audits (which can include individual officer scores)

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