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MANAGEMENT 304

MANAGEMENT 304. Feb-5 th , 2003 GLOBALIZATION #5. SO FAR. We think the same RED BLUE CHAIR ROSE Managers are… LAZY- FAVORITISM - UNORGANIZED TQM – Levels of management P.O.L.C. SKILLS – technical, conceptual, human ETHICS – four views. GLOBALIZATION (ch. 5).

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MANAGEMENT 304

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  1. MANAGEMENT 304 Feb-5th, 2003 GLOBALIZATION #5

  2. SO FAR We think the same RED BLUECHAIR ROSE Managers are… LAZY- FAVORITISM - UNORGANIZED TQM – Levels of management P.O.L.C. SKILLS – technical, conceptual, human ETHICS – four views

  3. GLOBALIZATION (ch. 5) • Growth of business beyond the boundaries of local or national contacts. • EUROPE • AMERICAS • ASIA & PACIFIC RIM • AFRICA

  4. NAFTA • North American Free Trade Agreement • Frees the flow of goods & services, workers and investments WHATS ONE GOOD THING? WHATS ONE BAD THING?

  5. Ethics • CORRUPTION • Illegal practices to further business - bribes • SWEATSHOPS • Low wages – long hours – poor working conditions • CHILD LABOR • Full time employment of children • 12/12 (Children age twelve working 12 hour days)

  6. CULTURE • A shared set of believes, values, and patterns of behavior common to a group of people… • Ethnocentrism – My way or the highway • Ethical Imperialism • CULTURE SHOCK

  7. DIMENSIONS OF CULTURE • LANGUAGE • RELIGION • TIME • INDIAN TIME • CPT • “HORA AMERICANA” • PERSONAL SPACE ****

  8. LANGUAGE English: “Got Milk?” Spanish: “Are you Lactating?” American English: “The Electrolux is the strongest vacuum available.” British English: “Nothing SUCKS like an Electrolux” English: “The spirit is willing, but the flesh is weak.” Russian: “The Vodka is good, but the beef is rotten!” America: “I’m Stuffed” Great Britain: “I just had sex” English: “I’m just tickled to death to be here” Russia: “Scratch me until I die!!!”

  9. LANGUAGE English: “I’m Full” France = “I’m Pregnant” Sweden = “I’m Drunk” America = “Colgate” Spanish = “go hang yourself” DO YOU KNOW OF MORE??? Let me know via Email….

  10. SYMBOLS Open Palm – Maybe “HI” – “ I surrender” West Africa - you have five fathersmeaning you are a bastard THUMBS UP – Australia – up yours Germany - #1 Japan - #5 Saudi – I’m winning Ghana – Bad insult O.K. – France – you are a zero! Japan – give me your coins

  11. EXAMPLES of global productsThat Don’t Work In America • Sweden’s - “KRAPP” toilet paper • Italy’s - “MUKK” Yogurt • France’s - “PSCHITT” Soft drink • Japan’s - “HOMO” Salami

  12. Thing not to do… • Don’t sell door-to-door in Saudi Arabia • IT IS ILLEGAL • Don’t attempt to shake hands until the other person offers… • Many cultures do not use toilet paper – they use their hand!!!

  13. IN CLASS EXERCISE • Seinfeld EXERCISE….. • Low talker • High talker • Or….. • Close talker - Proximity issues….

  14. STAND UP PERSON NEXT TO YOU STAND TOE-TO-TOE(both toes) LOOK EYE-TO-EYE INTRODUCE YOURSELF HI, MY NAME IS________ I AM FROM____________ I CHOOSE SIU BECAUSE… THEN LISTEN & LOOK TO YOUR PARTNER

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