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Travel and Tour Operations

Travel and Tour Operations Content and Methodology The Philippine Tourism Industry Overview of the Philippine Tourism landscape, with descriptions of the organizational set up and functions of the leading government office directly involved in the industry.

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Travel and Tour Operations

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  1. Travel and Tour Operations Content and Methodology

  2. The Philippine Tourism Industry • Overview of the Philippine Tourism landscape, with descriptions of the organizational set up and functions of the leading government office directly involved in the industry. • Description of the various industries in the private sector, directly involved in tourism.

  3. Methods • Presentation of the Department of Tourism organizational set-up – with the attached agencies, the heads and their functions. • Presentation of the government and the private sector directly involved in tourism

  4. Travel Agency • Definition of a travel agency, its functions and revenue sources. • Requirements and procedures for setting up a travel agency. • Differentiation on local government license and DOT accreditation

  5. Functions of a Travel Agency • Organizational set up • Functions and job descriptions of staff • Marketing activities in the sales in the counter and field sales

  6. Methods • Research of small, medium or big travel agency • Interview of staff/employees • Visit to a travel agency – observation • Group presentation and discussion

  7. Travel Agency Operations • Counter counseling • Reservations – manual and automated • Fare calculation • Ticketing • Documentation – passport, visa, immigration clearances

  8. Methods • Discussions • Presentation of samples – hotel/tour vouchers, reservation slips, booking orders, etc. • Role playing

  9. Other Services • Reservation procedures for: • Onward flights • Hotels • Resorts • Sightseeing tours • Meetings, conventions • Ad hoc packages • Other requirements

  10. Methods • Case analysis • Situational exercises on: • Booking of flights • Hotel reservations • Tour packaging • Other passenger requirements

  11. Tour Operators & Tour Packages • Definition, functions and revenue sources • Types of Tour Operators • Components of a Tour Package • Types of Tour Packages

  12. Methods • Discussions • Exercises on how to package a tour • Presentation of tour package & its components • Critiquing

  13. Knowledge and Skills • World geography • 24-hour time & time zones • OAG ( official airline guide) • Reading the timetable

  14. Phonetic alphabet • Codes – airline, city, airport and currency • Manual and automated reservations – CRS (computerized reservation system) • Ticketing

  15. Methods • Bring to class – instructional aids: • World map • Globe • Sample (used airline ticket) • OAG (official airline guide) • Timetable

  16. THE END

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