Pass the ServiceNow CIS-CSM Exam with Ease

1. How to Prepare for ServiceNow CIS-CSM Exam?

2. ServiceNow CIS-CSM Exam Summary: Vendor ServiceNow Exam Code CIS-CSM Full Exam Name ServiceNow Certified Implementation Specialist - Customer Service Management Number of Questions 60 Sample Questions ServiceNow CIS-Customer Service Management Exam Sample Questions and Answers ServiceNow CIS-CSM Practice Test Practice Exam Time Limit 130 Minutes Exam Fee USD $450

3. CIS-CSM Certification Syllabus Content: Syllabus Topics: Weights ● Engagement Methodology and Project Planning 5% ● Customer Service Management System Setup and Configuration 60% ● Customer Service Management Integration 10% ● CSM Portal, Knowledge Management, Service Catalog, Communities, and Performance Analytics 25%

4. ServiceNow CIS-CSM Training: Recommended Training: ● Customer Service Management Implementation

5. CIS-CSM Study Guide: ● Know about ServiceNow CIS-Customer Service Management book details. ● Go through ServiceNow CIS-CSM exam syllabus. ● Go through ServiceNow CIS-Customer Service Management sample questions. This will give you a clear idea about the real exam. ● Enroll for CIS-CSM practice test on ProcessExam.com. ● Identify your weak areas from CIS-CSM sample exam and do more practice with system.

6. ServiceNow CIS- Customer Service Management Sample Questions

7. Que.: 1. Which statement is NOT true about browser support for the ServiceNow CSM Workspaces? Options: a) Mobile phone browsers can also support the desktop version of the UI. b) ServiceNow workspaces are supported by the latest public release of Chrome and Firefox. c) Browser support varies for each version of the user interface. d) ServiceNow workspaces do not support Internet Explorer or Microsoft Edge.

8. Answer: a) Mobile phone browsers can also support the desktop version of the UI.

9. Que.: 2. What is the final state of a case? Options: a) Resolved b) Resolution Accepted c) Completed d) Closed

10. Answer: d) Closed

11. Que.: 3. A single piece of work to be handled by an agent, in Advance Work Assignment is called: Options: a) Work order b) Interaction c) Work unit d) Work record e) Work item

12. Answer: e) Work item

13. Que.: 4. Which AWA service channels can be used by Customer Service Management? (Select three) Options: a) Email b) Walk-up c) Chat d) Case e) Telephony

14. Answer: b) Walk-up c) Chat d) Case

15. Que.: 5. Which of the following is included in an account relationship record? (Select two) Options: a) A source account, selected in the Account From field b) A target account, selected in the Account To field c) A contact, selected in the Contact Name field d) A location, selected in the Location field

16. Answer: a) A source account, selected in the Account From field b) A target account, selected in the Account To field

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