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TOTAL QUALITY MANAGEMENT

TOTAL QUALITY MANAGEMENT. TOOLS OF TQM (2) Abdulla Jassim Abdulla. The Seven Tools oF TQM. Flowcharts Cause and effect Diagram (Ishikawa) Check sheets Pareto Charts Histograms Run Charts and Control charts Scatterplots and correlation Analysis. Pareto Charts.

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TOTAL QUALITY MANAGEMENT

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  1. TOTAL QUALITY MANAGEMENT TOOLS OF TQM (2) Abdulla Jassim Abdulla

  2. The Seven Tools oF TQM • Flowcharts • Cause and effect Diagram (Ishikawa) • Check sheets • Pareto Charts • Histograms • Run Charts and Control charts • Scatterplots and correlation Analysis

  3. Pareto Charts • Named after Wilfredo Pareto. • Prioritize problems • Categorical Data

  4. Histograms • Process Variability • Continuous Data • Factors important when investigating Histograms: • Variations • Location • Shape • Unusual features

  5. Bar charts • Graphical summary of data • Display group differences • Ordinal data

  6. Unusual Features in Histograms • Bimodal histograms • Cut-off Distribution • Combed Distribution

  7. Summary Statistics • Mean • Median • Standard Deviations • Variance

  8. Run Charts • Variation (Trends) over time. • Data Could be Means, counts or proportions collected over time.

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