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Which option is a next-generation agent and supervisor desktop that offers a user-centric design to enhance customer care satisfaction along with a collaborative experience? A. Cisco WebEx B. Cisco SocialMiner C. Cisco Finesse D. Cisco Jabber Answer: C
Which solution is most often presented in the healthcare vertical market? A. Mobile Warehouse Management B. Customer Retention C. Cisco Nurse Connect D. Energy Efficiency Answer: C
Which of the following is a main business requirement in the financial services industry? A. lower IT expenses through virtualization B. high-performance trading C. customer retention D. integration of financial trading applications at the desktop E. reduce time to market for new innovative financial products Answer: B
On which area does architectural assessments focus? A. key performance indicators B. operational gaps in the functional areas C. smart business architecture borderless networks, virtualization, and collaboration D. advanced technology, route, switch, security, and wireless Answer: C
Which two options are business requirements in the retail vertical market? (Choose two ) A. supply chain agility B. customer experience transformation C. customer intimacy D. increase employee productivity E. collaborative customer experience Answer: A,D