AppCode Technologies Pvt. Ltd. - INDIA | Mobile App Development Company

1. “ If you can teach, you can automate ” Robotic Process Automation AppCode Technologies Pvt. Ltd www.appcodeindia.com

2. About Us AppCode Technologies offers innovative and effective AI solutions to help our client’s business to be agile and smart. Our team of experts develop solutions that integrate seamlessly with the client’s business model and thus fueling business growth. Some of Our Technologies we have our expertise in - Advance Technologies Backend Technologies Web Mobile Technologies Technologies

3. Our Capability Maturity Model RPA NLP Mobile Application • Android App • iOS App Description Text Comes Here Description Text Comes Here Web Application AI/ML Image Processing Description Text Comes Here Description Text Comes Here Description Text Comes Here

4. What is RPA ? An entity which is capable of being programmed by a ROBOTIC computer for doing repetitive tasks is known as a robot. In terms of RPA, this tasks would be to mimic the human actions A sequence of steps, that lead to a meaningful RPA PROCESS activity or task is known as a process When a task happens automatically i.e., without AUTOMATION human intervention

5. What is RPA ? NOT a Physical Robot X RPA is RPA isa configurable software that sits on top of a company’s existing IT infrastructure, pulling data, performing algorithms, and creating reports.

6. Purpose of RPA BOT The “robot” is configured to complete the same process steps, follow the business rules, and use the same systems that a human does today.

7. Benefits of RPA Multi Tasking Reduce Repetitive tasks High quality and accuracy Reduced risk and error rate Lower Cost Higher productivity 80% is the possible cost saving going form one offshore FTE to robotics Combined, the customer satisfaction is increases and the cost is reduced 100% ... & Cost in % 35% 20% Improve Staff Engagement Onshore FTE Offshore FTE Robotics

8. Benefits of RPA A single “robot” can be configured to performed a variety of processes enabling multi-use robots, and variability as your business needs change. RPA makes the most significant impact on manual work processes that are repetitive and recurring, and often have high human error rates. The initial implementation of RPA can happen in weeks and typically delivers an ROI of greater than 5:1, often recouping the investment in the first year.

9. Cost v/s Decision Making Complexity & Cost Artificial Intelligence “Attended” “Unattended” Machine Learning Driven by PROCESS Driven by DATA Robotic Process Automation (Robotic) Desktop Automation Sophistication of “Thinking”

10. What challenges can be achieved through Cognitive RPA ? Artificial Intelligence Machine Learning Advanced Analytics RPA Robotic Process Automation Capture human expertise(self learning) Support any semi-structured document Multiline detection Classify unstructured information Cross field Mapping rules Rotation Detection bmp, jpg, png, tiff, gif, pdf etc. Multi purpose cognitive technology Some RPA tools A service in the cloud Other types of automation tools

11. RPA Robotic Process Automation RPA v/s BPM BPM accelerate work flow, knowledge work and case management The BPM layer which orchestrates the process with UI forms and back-end integration y/n i.e. handling “Bevillings -ansøgning” BRM? RPA potentially replace people Typical process problem 5-10% Rapid change – traditional application can’t keep up • y/n i.e., reconciliation process based on time trigger Incomplete or inaccurate data flow between systems • 90-95% Lack of Control across systems •

12. AppCode RPA Architecture

13. Applications of RPA

14. Case Study 1 – HR Advance Salary Challenges One of the leading Management Company has to manage Its leave application mails and process advance salary requests. In current scenario, associate required to analyze every mail and then create approval/rejection . The volume as 500-600 instances per month. Reduce cycle time by 90% entry into system for Eliminate human errors and >90% accuracy Our Solution Cost saving and 130% of ROI Implementation RPA based automation RPA bots that performs – Increase Process speed by 5X RPA bot reads & analyze mails on basis of their subject and body • Fetch employee resources and details form ERP System • Using RPA bot , perform necessary Calculation for advance • salary and its eligibility with predefined rule Send mail for to AP team for salary payment procedure • On Completion create new journal in Citrix Portal. •

15. Case Study 2 – Email Classification Challenges One challenge in timely handling large volume of tickets received from the vendors in SAP account payable system. The challenges comes in multiple touch points, lots of data entry and different invoice formats. of the leading Automobile shared services has 50% Service Desk Cost Reduction Solution 3 mins v/s 15 mins average handling time RPA based virtual engineer that helps in monitoring emails incidents, creating incident into monitoring tickets ageing and closing the tickets. • 68% Service Desk SLA improvement Remedy, Resetting password, This use cases can be integrated with frontend as Chatbot and backend as RPA bot. Chatbot used to interact with end employees and RPA bot used to deal with Remedy. • •

16. Case Study 3 – HR Employee On boarding Challenges One of the leading Healthcare RCM BPO has 500 new joining every month across different cities and has been facing challenges coping up with the manual day to day employee on boarding tasks, which is not only time consuming but repetitive in nature. Reduce cycle time by 90% Eliminate human errors and >90% accuracy Our Solution Cost saving and 130% of ROI Implemented RPA based automation RPA bots that performs – Increase Process speed by 5X Read relevant documents • Create Email accounts • Add employee to mailing list • Generate Phone extension • Create AD accounts • Scrap employment details and push to system • Send employment and login details to employee •

17. Case Study 4 – HR Recruitment Challenges One of the leading Healthcare RCM BPO has challenge with sourcing 400 resumes daily. This involves searching candidates in Naukri, downloading resumes and finding relevant resumes based on JD. The process was manually, repetitive and painful. 300% ROI return within 6 months Reduce Cycle time by 90% Our Solution Huge improvement in accuracy and compliance Implementation of RPA and AI based solution to source the candidates from Naukri and find the relevant candidates based on JD. The Bots perform the following tasks, Improved the productivity by 500% Search the Naukri/Indeed based on supplied keyword • Download the right candidate profiles • Match the candidate profiles with JD • Find the relevant profiles with match % > 90% • Send the selected profiles to Recruiters •

18. Case Study 5 – Purchase Order Challenges One of the largest surgical manufacturing company is having challenge in handling 100,000 purchase orders yearly. High FTE costs, manual mistakes, varying PO format and high cycle time was their pain point. Time to process PO from 8 mins to 2 mins Solution 24 hours window Implementation of Robotics Process Automation (RPA) solution to support automation of Purchase order using AppCode RPA. Substantial effort reduction by 90% Purchase orders are extracted using OCR tool. BOT development and design on the ERP (SAP) system to navigate to different sales order system and push respective client data. BOT validate the PO with SAP billing system and send notification in case of any discrepancies. • • •

19. Case Study 6 – Account Payable Challenges Finance Dept. receives multiple invoices from partners in batches and allocates payments as per rules that was done manually using SAP and Excel. 10k invoices per month and 245 different invoice types used to nightmare for finance to handle. A lot of manual efforts (~ 5 executive ) needed to do the complete process for 3000 invoices per month. No Person Dependency Time to process invoices from 90 mins to 4 mins Solution Cost saving of about $160 K / year Implementation Robotics Process Automation (RPA) solution to support automation of Account payable process using RPA. Substantial effort reduction by 90% Invoices are extracted using OCR tool. BOT development and design on the ERP (SAP) system to navigate to different AP system and push respective client data. BOT validate the invoice with PO from mainframe billing system and send notification in case of any discrepancies. • • •

20. Case Study 7 – Account receivable & recovery Challenges Finance Dept. want to send Account receivables summary to the respective client on schedule basis to close this in time and reduce the write-off. A lot of manual efforts (~ 5 days ) needed to do the complete process for 200 Org. No Person Dependency Time to market reduced to 2 hrs from 40 hrs Solution Cost saving of about $190 K / year Implementation of Robotics Process Automation (RPA) solution to support automation of Account receivable process using RPA. Substantial effort reduction by 90% BOT development and design on the ERP system to navigate to different organization and extract respective client data. BOT development to extract all the details from ERP and prepared Account receivable sheet. AR sheet Compilation and Email based on client details. • • •

21. Case Study 8 – Insurance Claim Processing Challenges When customer submit a claim via fax, email, phone or through a web form. The claim is reviewed and information submitted to claim portal to start the process. The claim processing is manual, time intensive and error prone that leads to errors, slow down the claim cycle time and higher cost. Average routing time 15 mins to 3 mins >95% accuracy Solution 50% reduction in claim processing cost Implemented RPA based automation RPA bots that entirely transform manual process to automated claim processing (partial) >Claim processing speed up by 70% • Retrieve the data from email using RPA and OCR • Use ML algorithm to classify the claim type and route to respective team • Push all the data to the respective system with proper business handling and notification.

22. Case Study 9 – Insurance Eligibility Verification Challenges One of the Leading Healthcare RCM BPO in India deployed 15 FTE for verifying 1500 eligibility checks daily for their revenue cycle management. Navigating multiple screens, dealing with multiple vendors, transactions on Citrix machines and verifying within 8 hours window was a daunting tasks, that leads to manual mistakes and revenue leakages. Save worth of 10 FTE efforts every month Reduce EV process cycle time from 8 hrs to 2 hrs Cost saving of about $ 50 K / year Solution With RPA based automation, Automated manual steps involved in EV process using RPA bots. Reduce the revenue leakage up to 80%

23. Case Study 10 – Clinical Document Processing Challenges Healthcare clients struggles to maintain and update clinical documents with new patients. In most of the cases, associate was required to analyze the supporting documents and then create entry into system. The volume as 20k per month. Improved the accuracy by 30% Reduced licensing and infrastructure cost Solution Cost saving of about $300 K / year Implementation OCR with RPA to extract the information from the clinical documents (either native document / scanned image). The OCR engine perform pre and post processing to avoid noise and improve the accuracy. The OCR provides maker checker to review the mistakes and confidence level to send notification in case accuracy level goes down. Finally, transforms unstructured clinical document into structure data (spread sheet). Post OCR processing RPA picks up the data and create entry into clinical management data. Substantial effort reduction by 70% • • •

24. Our Global Presence Corporate Office Faridabad, Haryana India 121003 Perth Office Canning Vale, WA, Australia 6155 Reach Us Sydney Office Pendle Hill, New South Wales, Australia 2145 AppCode Technologies Pvt. Ltd +91 965-048-0888 sandeep@appcodeindia.com Regional Office Pune, Maharashtra India 411018 www.appcodeindia.com

25. Thanks You .... AppCode Technologies Pvt. Ltd www.appcodeindia.com