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TOP 5 FEATURES TO LOOK FOR WHILE CHOOSING A DIGITAL ADOPTION PLATFORM (DAP)_

TOP 5 FEATURES TO LOOK FOR WHILE CHOOSING A DIGITAL ADOPTION PLATFORM (DAP)_

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TOP 5 FEATURES TO LOOK FOR WHILE CHOOSING A DIGITAL ADOPTION PLATFORM (DAP)_

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  1. TOP 5 FEATURES TO LOOK FOR WHILE CHOOSING A DIGITAL ADOPTION PLATFORM (DAP)​

  2. WHAT IS DIGITAL ADOPTION PLATFORM?​ • A Digital Adoption Platform (DAP) is a software layer that sits on top of any web-based applications.​ • It provides a seamless learning experience to the end-users with step-by-step on-screen walkthroughs.

  3. 5 FEATURES TO LOOK FOR WHILE CHOOSING A DAP​ • Ease of use​ • Analytics​ • On-screen guidance​ • Support​ • Automate tasks

  4. 1. EASE OF USE/ USER-FRIENDLY​ • Digital adoption tools are supposed to make applications easier to use, so if they’re not user-friendly they won’t work.​ • According to G2 report for the ease of use of top 4 players, on a scale of 10​ • Apty -9.3​ • Walkme -7.9​ • Whatfix -8.8​ • Pendo -8.2

  5. 2.ANALYTICS​ • Collecting data is not only important, but the digital tools also must be able to provide actionable insights by understanding user behavior.​ • McKinsey found that data-driven businesses are 24 times more likely to acquire customers. According to Accenture, 82% of top-level executives believe analytics has increased productivity by more than 11%.

  6. SEE ANALYTICS IN ACTION​

  7. 3.ON-SCREEN GUIDANCE (UX)​​​ • Users adopt DAP tool to make their task simpler and easier. The DAP tool must provide a hassle-free user experience. • According to G2 report, the top DAP tools that meet user requirements, on a scale of 10 are;​ • Apty -9.3​ • Pendo -8.8​ • Walkme -8.8​ • Whatfix -8.9

  8. SEE ON-SCREEN GUIDANCE ​IN ACTION

  9. 4.SUPPORT​ • You’ll need excellent support for implementing the tool as well as post-launch.​ • According to G2, top DAP tools that provide the best quality of support, on a scale of 10:​ • Apty -10​ • Pendo -8.8​ • Walkme -8.9​ • Whatfix -9.9

  10. 5.AUTOMATE TASKS​ • Mundane tasks and doing a task repetitively are frequent impediments faced by users. • A good DAP tool must be able companies to harness the power of automation without investing in custom development. ​ • Forrester projects that spending on RPA will reach more than $2.9 billion in 2021 and by 2023, it will hit $12 billion.

  11. SEE AUTOMATION IN ACTION​

  12. The problem isn’t the software. It’s how it’s being used Try Apty

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