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How to measure guest loyalty? Key metrics by hotel management agencies<br>In the ever-evolving hospitality industry, pursuing guest loyalty has become more critical. While acquiring new customers is important, retaining and nurturing guest loyalty is the lifeblood of long-term success. To effectively measure & manage guest loyalty, hotel businesses, guided by top hotel management agencies, must focus on a diverse set of metrics that offer insights into the guest experience and their propensity to return. <br>www.promiller.in/post/how-to-measure-guest-loyalty-key-metrics-by-hotel-management-agencies
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