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Being Market-oriented while Ensuring Universal Postal Service

Being Market-oriented while Ensuring Universal Postal Service Mr. LIU Andong Deputy Postmaster General State Post Bureau People ’ s Republic of China Contents P ART 1 Measures of guarantee universal postal service P ART 2 Measures to become market-oriented

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Being Market-oriented while Ensuring Universal Postal Service

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  1. Being Market-oriented while Ensuring Universal Postal Service Mr. LIU Andong Deputy Postmaster General State Post Bureau People’s Republic of China

  2. Contents PART 1 Measures of guarantee universal postal service PART 2 Measures to become market-oriented

  3. Measures on Universal Postal Service • Speed up mail delivery • Enlarge postal network • Introduce information technology • Promulgate service standard • Reclassify postal services

  4. Speed up Mail Delivery • Letter and parcel post service • Deliver time shortened • EMS items • next day delivery among metropolitans and eastern china • News papers • 57% same day delivery

  5. Enlarge Postal Network By the year 2001, China Post has • 77,000 postal outlets, among which • 60,000 in rural area • 16,000 computerized • 184,000 mail boxes • 30,000 delivery points

  6. Introduce Information Technology • Computerized Postal network connects • 236 main cities • 24,000 post offices/outlets • 5,000 ATM • Multi-function website: www.183.com.cn • 24-hour Call centre: dial 185 anywhere • Improved EMS track and trace system

  7. Promulgate service standard • Promulgated Code of Postal Service in 2000 • 80% of postal counters in cities standardized • Customers service centres established in most cities • Good reputation from customers

  8. Reclassify postal services • Universal service • Letter-post service • Affordable price • Uniform rate • Commercial service • Customer-oriented • Market price • Compensate universal postal service

  9. Measures of being Market-oriented • Recast Postal Law • Increase postal revenue • Separate functions of regulator and operator • Improve human resource management • Apply computer based network • Establish joint venture or partnership with other sectors

  10. Recast Postal Law • Adapt to the new environment • Strengthen universal postal service • Listed in the schedule of State Council of 2002 • Postal regulations of provincial level • 18 provinces • 23 regulations

  11. Increase Postal Revenue • 1998 • Deficit: 17.9 billion CNY • 2001 • Profit: 62 million CNY • Revenue: 47 billion CNY • Percentage of increase in revenue • 18% during the last 3 years

  12. Separate Functions of Regulator & Operator • Time • In the near future • Process • Step by step • Main purposes • Fair competition • Commercialization of Post • Customer needs • Service quality

  13. Improve Human Resource Management • Contract based staff • Regular assess • Exchange of managers between • More developed and less developed regions • Headquarters and post offices • Different job areas • Introduction of modern human resource management

  14. Apply computer based network • Stamp issuing and management • EMS track and trace • News papers and periodicals subscription • Post office operation • Postal savings • Money order service • Mail centre operation management • Transportation control • ……

  15. Establish Joint Venture or Partnership with Other Sectors • Joint venture with airlines, etc • Partnership with big customers • Unicom • China Mobil • China Telecom • China Network Communication • ……

  16. Conclusion • To be market-oriented while ensuring universal postal service, Posts need to • Continue postal reform • Introduce new technologies • Complete postal network • Improve service quality • Customer oriented • Cooperate with partners • ……

  17. THANK YOU! Thank you very much for your attention.

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