1 / 15

Creating a Resource Knowledge- Based System for HELP

Creating a Resource Knowledge- Based System for HELP Alexandre PELTIER Shaun LIM Steven LOW Why are we here? What is a knowledge base? What are the components necessary to build one? Resource Knowledge-Based System (KALEX) Summarize a work plan for planning and building a knowledge base

Audrey
Download Presentation

Creating a Resource Knowledge- Based System for HELP

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Creating a Resource Knowledge- Based System for HELP Alexandre PELTIER Shaun LIM Steven LOW CIC Department© 2003 HELP Institute project_v3 11-June-2003

  2. Why are we here? • What is a knowledge base? • What are the components necessary to build one? • Resource Knowledge-Based System (KALEX) • Summarize a work plan for planning and building a knowledge base CIC Department© 2003 HELP Institute project_v3 11-June-2003

  3. What is a Knowledge Base? • In Artificial Intelligence Terminology… « A database that contains information about human experience in a particular application and data resulting from solution of problems previously solved. » -- IBM Dictionary of Computing, 1987 CIC Department© 2003 HELP Institute project_v3 11-June-2003

  4. What is a Knowledge Base? • In Web Terminology… A database of technical information and solutions typically provided as a customer service on a corporate web site. CIC Department© 2003 HELP Institute project_v3 11-June-2003

  5. So, why build a Knowledge Base? CIC Department© 2003 HELP Institute project_v3 11-June-2003

  6. CIC before the KBS Why build a Knowledge Base? • Hard copy technical documentation. • Time wasted searching for information. • For instance… CIC Department© 2003 HELP Institute project_v3 11-June-2003

  7. Why build a Knowledge Base? • Information online is cheaper to distribute and easier to maintain. • CIC always have the most up-to-date information. • The information is searchable. • Can reduce support costs and have a positive impact on profitability… CIC Department© 2003 HELP Institute project_v3 11-June-2003

  8. Development of a KB CIC Department© 2003 HELP Institute project_v3 11-June-2003

  9. Key components of KB • Web Server • Database • HTML Code • Technical data CIC Department© 2003 HELP Institute project_v3 11-June-2003

  10. Key components of KALEX • Apache • Oracle • PHP • Server/equipment documentation CIC Department© 2003 HELP Institute project_v3 11-June-2003

  11. KALEX CIC Department© 2003 HELP Institute project_v3 11-June-2003

  12. Work Plan • Research and analyze existing Knowledge Bases. • Determine and list the components to implement. • Design and develop the contents. • Iteratively, test, revise and improve. CIC Department© 2003 HELP Institute project_v3 11-June-2003

  13. Conclusion New Skills after this project: • Experiencing the Dark Side of the Internet • Goings on behind the scenes of an Education Institution • Constructing a new module for an existing website • Implementation and troubleshooting, fine-tuning to result in a practical, efficient system for real use CIC Department© 2003 HELP Institute project_v3 11-June-2003

  14. Readings • Books • Converse T., Park J., 2000, « PHP 4 Bible » • Gerken T., 2000, « Using PHP with Oracle 9i» • Adele A.L. Lim, 2003, Star In.Tech, « Knowledge Management in Hindsight » • Websites • http://www.php.net • http://www.exzilla.net/docs/php-oci8/apache-php-oci8-01.php • http://www.guidancecom.com/kbase/kbase.htm CIC Department© 2003 HELP Institute project_v3 11-June-2003

  15. Q & A CIC Department© 2003 HELP Institute project_v3 11-June-2003

More Related