Team Decision Process

1. Team Decision Process • Problem Situations (PS) and Opportunities  • A Problem Situation is: When something HURTS FOCUS ON OUTCOMES -> WHAT IS WRONG   A Solution is not a PS (TOO EARLY FOR A SOLUTION)

2. Team Decision Process • An Opportunity is:  A Chance to improve performance A Chance to make work more FUN • FOCUS ON OUTCOME -> • WHAT COULD BE DONE BETTER? • FOCUS ON WORK -> • WHAT WOULD MAKE IT MORE FUN?

3. Decision Process • Defined as something that Hurts • Identify potential causes • Establish measurable criteria • To know when it has been solved • Generate solutions (list all before discussion) • Develop an Action Plan • Develop follow up plan

4. Solutions • Solution is action you take: • That stops what’s wrong • That reaches the goal (criterion) • Solution is NOT • Blame • Something that just makes you feel better

5. To Find a Solution • Think before you act • Take time to analyze • Identify the Goal • What outcome do you want? • Find the barriers • What stands in the way? • Brainstorm

6. Brainstrorm • What are the positive outcomes for each? • What are the negative outcomes for each? • Would it help to get a second opinion?

7. Deciding on a Solution • Choose the best solution(s) to reach goal • Plan action (Practice how to do it) • Take action • Explain to all stakeholders • What will be changed • Why action is necessary • How action will change outcome • Anticipated results of change

8. Evaluate • Team Process • Outcomes (criteria) • Measure when possible

9. Follow up • What was good about the outcome? • What was bad about the outcome? • What could have been done better?

10. Causes for Low Qual Decisions • Too few ideas generated • Poor selection of solution • Untrained groups: • Confuse problems/facts/opinions/diagnosis • Substitute opinion for fact • Fail to distinguish goals from obstacles • Pose solutions that don’t relate to causes