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The Need for Change in Organizations. Change as a survival tactic -- if the organization does not keep pace the changing technology, consumer demands, and effective business processes, they will lose their competitive edge. The Learning Organization.
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The Need for Change in Organizations • Change as a survival tactic -- if the organization does not keep pace the changing technology, consumer demands, and effective business processes, they will lose their competitive edge.
The Learning Organization • Organizations that acquiring and applying knowledge to help cope with and adapt to change. • Knowledge acquisition • Information distribution • Information interpretation • Organizational memorization
Planned Change • Changes in products or services • Changes in size or structure • Changes in administrative structures • Changes in technology
Unplanned Change • Government regulation • Economic competition • Performance Gaps
Areas of Organizational Change • Goals and strategies • Technology • Job design • Structure • Processes • People
The Change Process Unfreezing (Facing the Problem) Moving (Creating a New State) Status Quo Refreezing (Maintaining the Change New State
Individual Barriers to Change • Economic fears • Fear of the unknown • Fear of social disruptions • Effort • Fear of loss of power and autonomy • Commitment to the old position
Organizational Barriers to Change • Structural inertia • Work group norms • Threat to existing balance of power • History of change efforts gone wrong • Boards of Directors
Overcoming Resistance to Change • Informing about pressures for change • Pointing out discrepancies between current state and desired one • Convey positive expectations for change
Backwards & Forwards • Summing up - We considered the importance of change and environmental forces that push for change. The change process, the forces that resist change and ways to overcome resistance to change were reviewed. • Looking ahead - Next time we explore the process of planned change in the organization: organizational development