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1. Customer Service 2. AFA Benefit Programs and Other Sources of Non-Dues Revenue 3. “AFA Update” – Broadcast E-Mail

1. Customer Service 2. AFA Benefit Programs and Other Sources of Non-Dues Revenue 3. “AFA Update” – Broadcast E-Mail to Members and Non-Members. How Can We Help You? Member Services – 3 Areas of Responsibility:. “Customer” Service. 1-800-727-3337 PRESS 3 for Member Services

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1. Customer Service 2. AFA Benefit Programs and Other Sources of Non-Dues Revenue 3. “AFA Update” – Broadcast E-Mail

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  1. 1. Customer Service2. AFA Benefit Programs and Other Sources of Non-Dues Revenue3. “AFA Update” – Broadcast E-Mail to Members and Non-Members How Can We Help You? Member Services – 3 Areas of Responsibility:

  2. “Customer” Service • 1-800-727-3337 • PRESS 3 for Member Services • “Automatic Call Distribution” phones are staffed from 8:30 to 5:00 • You will get a live person (some livelier than others) – NOT AN ANSWERING MACHINE! • Don’t know who to call for something at AFA? Call Member Services and we’ll get you what you need or get you to the correct person!

  3. Member Services staff is cross-trained on a variety of topics. Contact us for: Membership Address or Other Record Changes Insurance Member Benefit Programs AFA Update (Broadcast E-Mail) Missed issues of the Magazine Subscriptions AEF Anything dealing with the data we keep on members (Someone’s not on your roster, call us.)

  4. Stats and Standards: • 3,200 telephone calls per month • Average hold time – 6 seconds • 94% of calls are handled with initial call, no transfer or follow up • All phone calls must be returned by close of business that day • E-Mail service@afa.org • E-Mail is increasingly popular form of contact • 1,000 e-mails per month • E-Mails must be answered that day • The system works! I urge you to take advantage of us!

  5. Member Benefits • AFA is NOT a benefits organization … that is not our mission. • However, we need the non-dues revenue to continue our work. • We have affinity agreements to offer good deals to members. • See the website for COMPLETE information. • Summary of programs …

  6. AFA Insurance Programs • Life and Accident Insurance are fully administered by AFA Member Services • Two Life Insurance Programs – Level Term and Decreasing Term • Up to $300,000 in cash benefits • No war clause • No limitations for active duty or for flying personnel • Accident Insurance • Up to $250,000 benefit if death is result of an accident • Up to $500 if you’re injured and need emergency care • Health Programs (administered by the Underwriter) • TRICARE & Medicare Supplements • Hospital Indemnity (pays for each day hospitalized) • CancerCare (pays benefits for diagnosis and treatment of cancer)

  7. Other Affinity Relationships • AFA Banking Center www.afabankingcenter.com • Special high-rate checking and savings accounts • FDIC Insured • Free AFA-branded ATM/debit card with ATM fee reimbursement • Free online bill-payment • 24-hour AFA customer service • AFA/Bank One Platinum MasterCard • No Annual Fee • APR based on individual credit profile – from 8.9% -21.9% • Generous Credit Lines • Platinum Services • Car rental insurance, warranty manager, up to $1,000,000 travel accident insurance and year end summary of charges • Blue Star Benefit – reimburses interest paid on purchases while deployed

  8. Educational Services provided by Wells Fargo • Educational Loans • Free Scholarship & College Search Tools • Free College Planner • Federal Loan assistance (Stafford and PLUS) • Car Insurance • AFA members can receive 5-10% discounts at GEICO in most states • (in addition to the military discount) • Car Rental Discounts and additional savings coupons

  9. Resort Vacations @ $249/week • AFA members can access inventory of timeshare • resorts for $249/week regardless of size or location. • Resume Writing / Career • Critique of prepared resume or write “from scratch” • Resume professionals that can “civilianize” military careers • Online Job Bank • Dental Benefits PLUS • Dental benefits provided through GE Financial Network • NOT insurance, so no claim forms, deductibles, waiting periods, • pre-existing condition limitations, referrals, etc. • Discounts at more than 13,000 dentists and specialists nationwide

  10. $350 off closing costs No origination fees Dedicated team for AFA members Specializing in cruises and tours. Top account with all cruise lines Provides great service & prices to members

  11. Bank Checks • Offered through identity Check Printers • Same security as the higher-priced checks from your bank • 3 check lines – “Classics”, “Modern Classics”, and “Today’s Air Force” • Dell Computer Discounts • 5% off Dell’s public website • Additional 5% savings if purchasing 3-4 year warranty • Other Programs • AFA Membership Directory • Greeting Card Program • The Hangar – for gifts and items with the AFA logo

  12. Website • AFA Members Only Area • Membership Directory • Permanent E-Mail • AFA Store Online • Join or Renew Membership • View or Change your Record • Insurance Information • Yellow Pages • Message Boards WILL BE COVERED IN MORE DETAIL DURING WEBSITE SESSION THROUGHOUT THE MEETING!

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