Change Can be GREAT

1. Change Can be GREAT Presenter: Jordana Shakoor Anderson Paul G. Anderson

2. Setting The Stage • PosiPower Introductions • Breaks, Lunch, and Rules • What’s in the handouts? • Idea Catcher (Write it down and plan to use it.) • What’s a good attitude?

3. Our Learning Objectives • To promote the idea that a positive self-image will help manage change • To discuss how personal life changes are a part of life • To discuss the effects of workplace change • To discuss how whether change is positive, negative and why there is resistance to change • To discover why change is GREAT

4. A Positive Attitude! • What are the attributes of a positive self-image or attitude? • Why does it help with managing change?

5. Changes in Our Life • What are some personal life changes? • What are some workplace or career changes?

6. The Phases of Change Source: Psychologist Kurt Lewin, 1958 Three Phases of Change: • The Present state • The Transition state • The Desired state

7. Phases 1 • Present State – Status Quo Continues indefinitely-- Not necessarily a good state Force disrupts it

8. Phase 2 The Transition State An uncomfortable phase involving: High stress Instability Uncertainty Result: Learn new attitude or behavior

9. Phase 3 • The Desired State New status Quo Comfortable feeling Note: Pain of present state must exceed the of the transition state cost

10. Uncertainty Preoccupation Myths Disorientation Emotional turmoil Managing the speed of change Volume – number of changes Momentum – how long and length of time Complexity – Mergers-acquisitions Stress and Change

11. Major Organizational Change Source: Daryl Conner, Managing at the Speed of Change Two conditions for major organizational change • Pain • Remedy

12. Pain: Critical mass of information that justifies breaking the status quo Not meeting the demand Ex: Loss of market share NO PAIN – NO GAIN IF YOU SNOOZE YOU LOOSE Remedy: A desired assessable action that would solve the problem Opportunity/advantage To increase productivity To increase market share To remain competitive Major Organizational Change cont’d…

13. Negative Reponses to Change: Resistance Source: Elisabeth Kubler-Ross, Death and Dying - 7 Stages for dealing with death Daryl Conner – 8 Stages for resistance to change in workplaces

14. 8 Stages of Resistance • Stability – Status quo • Immobilization – Shock • Denial or rejection – “It won’t happen to me.” • Anger-frustration or hurt • Bargaining – deadlines, extensions, and reassignment • Depression – Helplessness, hopelessness, sense of failure (some dysfunctional behavior) • Testing – Regaining a sense of control – redefined goals • Acceptance – Realistic response, may not like it - productive framework

15. Responses to Positive Change Source: Daryl Conner Five phases of positive resistance to change: • Uninformed optimism – Naïve enthusiasm • Informed pessimism – Second thoughts – good decision • Hopeful Realism – Becoming confident • Informed Optimism – Expect good with bad • Completion - Acceptance

16. Positive Change Marriage Children Job change New home Adoption Foster child Empty nest Painful Change Separation Divorce Illness Death Job loss Child leaves home Cause for Major Family Change

17. Triggers for Negative Stress • Emotional demands – arguments, conflict, personal news • Physical demands – Illness, overwork, loss of sleep • Environment factors – floods, fires, hurricanes, cold & heat, toxins, or poisons • Hormonal factors – Puberty, Premenstrual Syndrome, Post-Partum, Menopause

18. Changes in YOUR Life • Did you feel safe during the changes in your life? • What did you learn? • What will you do in the future?

19. Change is GREAT for Your Pocketbook Improved customer service • Better quality • Speedier service • Less costly • More competition • More innovation • Job security

20. Make a Commitment to Change 1. Know the cost of change 2. Be committed to change 3. Be committed to the process 4. Set personal and professional goals 5. Know the 13 PosiPower Tips to managing Change