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QUALITY CARE FOR QUALITY AGING: EUROPEAN INDICATORS FOR HOME HEALTH CARE

EUROPEAN COMMISSION DG Employment, Social Affairs and Equal Opportunities . QUALITY CARE FOR QUALITY AGING: EUROPEAN INDICATORS FOR HOME HEALTH CARE. Dario Zanon Project Manager. Elderly Thematic Group Meeting Madrid, June 02, 2010. Partnership. 1. Basilicata Region - Italy

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QUALITY CARE FOR QUALITY AGING: EUROPEAN INDICATORS FOR HOME HEALTH CARE

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  1. EUROPEAN COMMISSION DG Employment, Social Affairs and Equal Opportunities QUALITY CARE FOR QUALITY AGING: EUROPEAN INDICATORS FOR HOME HEALTH CARE Dario Zanon Project Manager Elderly Thematic Group Meeting Madrid, June 02, 2010

  2. Partnership 1. Basilicata Region -Italy 2. Synergia Srl -Italy 3. Centro di Iniziativa Europea Italy 4. City of Helsinki – Finland 5.Generalitat Valenciana Spain 6. Municipality of Terrassa - Spain 5. Fundación Comunidad Valenciana - Región Europea (FCVRE)- Spain 7.Technologie-Netzwerk Berlin e.V.- Germany 8. Centre Public d’Action Sociale de la Ville de Bruxelles Belgium 9. National Union of Social Action Community Centres –France 10. Municipality of Halandri – Greece

  3. The Project target • Home Care formal services : • Home Assistance and • Home Health Care services, • provided by public org. or by private org. on the basis of protocols • and contracts with the public sector; • Targeted to non self sufficient individuals aged 65 and over

  4. Project- Results I • A comparative analysis of socio-demographic trends and the evolutions of elderly health conditions in every country and area of the partners • An analysis of the European, national and regional legislation about LTC policies, • A transnational album of good practices and guidelines for monitoring / assessment in HHC services

  5. Project- Results II • A set of indicators for monitoring quality in HHC • Final research report on the overall results of the research activities 6. A promotion of the project results and dissemination of good practices collected through different mainstreaming actions

  6. General Overview 2010 2009

  7. Test of the set of indicators if could work in practice operational definitions

  8. Quality Concepts … … Access Process Satisfaction … Efficiency Dimensions Information and communication Needs assesment Affordability … … Indicator 1 Indicator 2 Indicator 3 Indicator … The set of indicators Macroareas/ Concept Dimensions More than 30 d.

  9. The set of indicators • 2 set of indicators : Total about 140 • Baseline indicators : 74 • In depth indicators : 70

  10. The set of the indicators • not quality standards but quality indicators (and measures) to be used at local, regional and national levels • is only a “road map” to quality, a source of useful elements for measuring and improving quality • must be adapted to local contexts

  11. Some key elements • Integrated social and health information systems are needed • The person and the assessment of the situation of the person’s multiple needs of care are the starting points • Job satisfaction, empowerment, multi-professional collaboration of the HC workers • Training of HC professionals • Prevention it is considered as a dimension of quality • Quality and accessibility are strictly related

  12. Home Care Indicators & Balanced Scorecard framework for a full strategic planning and management system The Financial Perspective The Customer Perspective The Business Process Perspective (processes) The Learning & Growth Perspective (home-care workers)

  13. Final Conference • When : on 29 June 2010 9.30 – 13.30 • Where : Fundación Comunidad ValencianaRegión Europea Rue de la Loi, 227 Bruxelles

  14. Thanks for your attention dario.zanon@ulss10.veneto.it

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