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2. Pop Quiz. A list of criticisms and suggestions for improvement aren't worth much without a plan for accomplishing them.TRUE: People need a plan and they need management support to accomplish new objectives.. 3. Pop Quiz. Individuals must have both the ability and the desire if they are to change their behaviors.TRUE: The fine points about what people need in order to get the job done and what will motivate them to stay on track must be worked out in a face-to-face conversation with their 1141
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