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Tourist safety An introduction

Tourist safety An introduction. This presentation has received support from the European Social Fund and the State Provincial Office of Lapland Presentation produced by Santasport Institute / Rovaniemi Municipal Federation of Education and the advertising agency Ajatus Oy.

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Tourist safety An introduction

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  1. Tourist safety An introduction This presentation has received support from the European Social Fund and the State Provincial Office of Lapland Presentation produced by Santasport Institute / Rovaniemi Municipal Federation of Education and the advertising agency Ajatus Oy Accommodation and catering Programme services Ski resorts

  2. Safety pass in FinlandAbstract of presentation;Tourist safety An introduction Ecoll – meeting 26.09.2007 Esa Säkkinen Lapland Vocational College Department of Natural Recourses and Environment

  3. SAFETY PASS FOR EMPLOYEES IN TRAVEL INDUSTRY Hannu Väärälä – Santasport Institute E-mail: hannu.vaarala@santasport.fi Tel. +358 20 798 4257

  4. Safety pass for employees in travel industry Standardised safety training day for employees in travel industry – safety introduction Designed for employees in skiing centres, activity an adventure services, accommodation and restaurant industry Goal is to improve the safety of the client and the quality of business Pilot project in Lapland – expanding to whole country Participants Co-operating with companies, public authorities and educational institutes Supporting for program of the internal safety and aims of Finland’s strategy for travel Organized by Rovaniemi Municipal Federation of Education/ Santasport Institute Partly financed by European Social Fund/ State Provincial Office of Lapland Contain of the training Positive attitude for safety issues Laws, regulations and directives Identifying hazards from the perspective of the client Preventing injuries and accidents Action in crisis situation Encourages to find more information on safety matters Hannu Väärälä – Santasport Institute E-mail: hannu.vaarala@santasport.fi Tel. +358 20 798 4257

  5. 3. SAFETY PLAN - For individual functions, events, performance venues In-house control plan (food safety) Slope safety manual (ski resort safety) 2. RESCUE PLAN - For buildings, public events 1. SAFETY MANUAL - company’s safety knowledge Legislation on tourism Accommodation and catering Programme services Ski resorts

  6. Rescue Act/rescue plan(Rescue Act 468/2003) • The Rescue Act demands that everybody, small companies included, work to prevent accidents and prepare for rescue activities • The intention is to pre-empt the creation of dangerous situations and to prepare for the protection of people, property and the environment at times of danger. • A rescue plan mustbe drafted • For catering establishments that can serve more than 50 • Accommodation establishments with more than 10 beds • Companies whose premises usually house at least 30 people • A plan must also be prepared for individual public events The rescue plan and safety manuals can be combined Document Accommodation and catering Programme services Ski resorts

  7. Act on the Safety of Consumer Goods and Consumer Services • A consumer good or service being provided may not endanger consumers or other people who are affected by the service in question • Applies to all professional operators (companies, associations, organisations as well as in part to schools, hospitals, day-care centres) • The business practitioner is responsible for the safety of the product or service (diligence requirement) • Consumers must be provided with sufficient information in an understandable form Press clipping Document Accommodation and catering Programme services Ski resorts

  8. Other regulations and guidelines • The Finnish Consumer Agency has issued guidelines (in 2000-04) on promoting safety in association with the following activities, which involve more risk than others • carting • ski slopes • programme services • riding services • public swimming pools and spas • The Consumer Agency also evaluates the safety of an activity on the basis of guidelines issued by the respective sport federation. The Agency examines whether the guidelines are appropriate and depict good practices Accommodation and catering Programme services Ski resorts

  9. Tourism risk statistics • 3% of European tourists fall victim to a serious crime (WTO) • 15% fall ill during a two-week vacation • Deaths • some 50% are heart-related (risk factors: age 45-75, male, coronary disease, forenoon) • about 25% are accident-related (traffic and drowning) Accommodation and catering Programme services Ski resorts

  10. The importance of safety • Travel destinations number in the thousands – most tourists can freely choose where to go • The travel industry is extremely cyclical and a good image is of primary importance • Finland cannot afford bad news Have safety-related factors affected your own travel plans? Press clipping Accommodation and catering Programme services Ski resorts

  11. The safety chain – service chain Destinations • The tourist is served by a large number of different companies/actors. Each must do their own part to ensure the safety of travellers. Ski resorts Programme service providers Restaurants and cafes Accommodation Land transport Guides Airport services Accommodation and catering Programme services Ski resorts

  12. The safety chain – service chain • If one link fails, everybody suffers. Accommodation and catering Programme services Ski resorts

  13. An introduction to safety • For who? • A practical guide to everyday work duties, especially for employees involved in the hands-on level of activities • Branches of industry • Accommodation and catering • Programme services • Ski resorts • Goal • To teach you how to work in a way that ensures the best possible level of safety for you and your customers Accommodation and catering Programme services Ski resorts

  14. The agenda for the day • The significance of safety to tourism • Special features of tourism safety • Laws and regulations • Charting risks • Risks associated with different branches of the industry • Acting in an emergency • Preparing for the examination • The exam Accommodation and catering Programme services Ski resorts

  15. General information on the training programme • One-day training programme • Textbook • Completion of training day required for participation in exam • Questions based on textbook and material presented during training day • Pass the exam and you’ll be awarded a passport, which is valid for a specified period Accommodation and catering Programme services Ski resorts

  16. Safety risks in the travel industry • General conditions in the target region • Factors associated with the tourism industry • Tourists’ own information and actions Accommodation and catering Programme services Ski resorts

  17. Risks and their management • Danger – a factor or circumstance that may cause a harmful event • Risk – the likelihood of a dangerous or harmful event and the severity of the consequences • Risk management – comprises three sectors: • Identification of dangers • Their evaluation • Measures undertaken to remove dangers and to reduce risks Accommodation and catering Programme services Ski resorts

  18. Risks common to all branches of the industry • Inexperienced employees • Experienced employees can become numb and set in their ways • Large numbers of customers • Safety-endangering demands made by customers – customer pressure Accommodation and catering Programme services Ski resorts

  19. Risk coefficient 2 1 2 3 1 3 3 3 9 2 1 2 2 3 6 Accommodation and catering Programme services Ski resorts

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