Practice Management and Healthcare Services

1. Bikham Information Technology Practice Management and Healthcare Services Comprehensive range of Billing & Follow-up Services for Oncology, Radiology, Gastro, Ambulatory Services & Chiropractic and PT Billing , Hospitals & DME/HME domain with Guaranteed Efficiency of Quality with Quantity & a safe environment for your patients’ information.

2. CompanyProfile BIKHAM INFORMATION TECHNOLOGY, is an IT company highly experienced in outbound Call Centre/ Healthcare services for clients primarily in the United States of America. Bikham is functional with 200 seats, with a provision of taking the capacity up to 600 seats. We are located in the city of Chandigarh, North India. Bikham offers customized voice & data services to our clients throughout US, Europe and Australia. We specialize in providing complete end to end services SNF ’s, Billing to Physicians, Hospitals, Medical Companies , DME Companies and Management Practice Companies.

3. Medical BillingCompany Bikham's Healthcare division has 12 yearsof end to end process experience with reputed medical billing companies like Billing Precision, Affinity Billing andBilling Dynamics and others , mainly based in the NJ and Florida area. Currently we are providing services to over 75 practicesmainly Oncologists, Radiologists, Ambulatory Services, Chiropractors, physical therapists, Internal medicine practitioners & Durable Medical Equipments. Our highly experienced Billing team and effective collection strategies are highly beneficial to Group Facilities, Single practitioners, Hospitals, and other MedicalPractices.

4. Meet all your Medical Billing Requirements • InsuranceVerification • InsuranceEnrollments, Credentialing • Referrals • Patient Follow upand • scheduling • Billing andreconciling accounts • SubmittingAppeals • AR Follow up &Collections • ChargeEntry • EOBPosting

5. Medicare & DurableMedical Equipment(DME)

6. Durable MedicalEquipments(DME) • BikhamhasbeencateringDMEservicestoaround75+suppliersdirectlyorobliquelysincepastfew years. We focus on all aspects of DMEPOS billing cycle from Pre Billing services to AR Follow-up & Denial Management. Ourworkflow and procedures have been perfected over the years to maximize efficiency, minimize denials and increase your CASHFLOW. • Our services are designed to meet your customer needs and deliver positive and prompt results quickly, with reduced DSO by managing timely AR & Denials. We closely check on compliance documents, if paperwork is provided, before billing any product. We have placed a dedicated Research & Development Team to track all latest updates released by the federal and/orcommercial carriersimpactingonaccuratebillingandeducatetheclientonthesameaswell. • Our Strongest area is Billing & Denials to analyze and thoroughly review the documentation, CMNs/DIFFs before initially submitting and/or resubmitting claims for meeting insurance guidelines for rentals and purchases. In this specialized industry with ever-changing regulations, our service is second tonone. • We follow strategic Management of AR & Denials through focused analysis of our analysis team,, evaluatingreimbursementissuesand follow-upwith insurancecarriers,educating clientsforfuture betterment of thebusiness.

7. DMEEQUIPMENT: • Bikham has mainly dealtwith DME equipments like: • OXYGEN, CPAP AND ORBIPAP • NEBULIZER AND SUPPLIES • WHEELCHAIR • DIABETICSHOES • HOSPITAL BEDS AND MATTRESSES • SEAT LIFTMECHANISM • SCOOTERS ( POV) • DIEBETICSHOES • BACK, KNEE, SHOULDER , NECKBRACES • Reduced DSO by managing timely AR & Denials, accurate Billing by trained staff, compliance check of all Rentals & Purchases per Medicare LCDs & otherCommercial Payers. Structured AR & DenialManagement.

8. What Makes usspecial • Bikham offers a One month FREE Trial to begin with; justsowecandevelopalevelofTrustandconfidencewith the client and you can see first hand how we can help enhanceyourrevenueandcollectionsconsiderably. • Receivablespendingabove90dayisourtoppriorityand ourtargetistoalwayskeeplessthan10%ofthetotalAR in the above 90 daybucket. • Available Monday through Friday 9AM to 6PM EST,one • clickonhangoutsoronephonecallaway. • Weekly meets with the provider presentingextensive reports to go over thenumbers. • Specialisation in getting Appeals approved for complicateddenials. • Meet any turnaround timerequirements. • Patientfollowupandschedulingservicesavailable.

9. Medical BillingSoftware Wenormallyworkviatheclients software, eg, we have extensive experience on Vericle ( 10 years experience with Billingprecision / Vericle, NJ based Medical Billing company ).Our team is very well versed with software's like Brightree, Fast track, Pacware, Medact & Office Allyas well. These are well known for their excellent Speed, accuracy and immensely user friendly interface, and greatly effective reporting capabilities.Great Reports!

10. Strict HIPPAAdherence Electronic Processing and transfer of Data via multiplexer/router modem is encrypted and passwordprotected to ensure privacy and confidentiality. Records are kept secure and all appropriate laws are observed for handling the release of information.

11. Medical BillingReports We believe that the most important part of billing and collections in an outsourced model is EFFECTIVE REPORTING. Being able to see what has been billed,what collections have been achieved, AIB reports, Procedure Code analysis, Insurance analysis, payment analysis, cash collected and so on. These are the key features that will be taken care of effectively when you give your Billing in our hands. We have weekly reporting meets with ourproviders. Denial and ARreports On hold Reports Ad – hocreports

12. Enhanced Billingservices • Today's physicians face many pressures in the healthcare environment, including managed care complexities, declining reimbursement, compliance issues and increasing costs. Given these pressures, physicians find it increasinglydifficult • to both practice medicine and manage the business operations of their practice. That’s where we come in. We provide comprehensive billing and accounts receivablemanagement services designed to provide your practice with proper and deserved reimbursement, Our enhanced services includee: • Claim posting / Chargecapture • Patients followup • 100% Clearinghouse rejection solvingcapacity • Personal Injury claimsspecialisation • Enrolment services for ERA's and EFT's acrossall payers • Submitting extensive appeals and getting themapproved • Insurance AR followup • Accurate paymentposting • Information management andreporting • Customised patientstatements • Billing personalManagement

13. Patient Followup • Our Patient follow up executives are trained impeccably on being extra courteous, polite and helpful to the patients and their family members. We are constantly getting great Aces insatisfactionsurveyresultsfromourproviders’ clinicsandhospitalsonthelevelof service provided. Happy patients in turn create Happy Providers and thus everybody’s businessboomsintheprocess.That’sourgoal. It’salwaysgreattoputasmileona • patient’sortheirfamilymembersface,especiallyaftergoingthroughstrenuous treatmenttraumas. • Here’s what wedo in our Patient follow up section : • Patient Pre registrationservices • Post-DischargeCalls • Patient Follow-UpCalls • Promoting HospitalPrograms • Event Follow-UpCalls • Customer SatisfactionCalls • Pleaseseedetailsforeachserviceonourwebsitehttps://bikham.com/patient-follow-up/

14. Personal Injury & WCreimbursements We specialize in Personal Injury and Workers Compensation claims follow up and reimbursements. Our well trained and polite AR follow up staff is trained in the PIP requirements, workers compensation for all US states. Our Follow up team makes sure that the PI adjusters are contacted on a one on one basis and the PI claims are submitted timely along with the Medical records and additional documentation to ensure Timely payments. We have a recordof the quickest turnaround when it comes to PIpayments.

15. Australia Office 460 Jones Street, Ultimo, NSW 2007 India Office C-86, Phase 7, 2nd floor, Punnu Tower, Mohali, India HealthCare: +1 800-940-4943 Finance & Accounting : +1 800-935-0865 US Office 10609 Tarton Fields Circle Raleigh, NC 27617 General Queries:info@bikham.comHealth Care: healthcare@bikham.com