RPA use case in patient appointment scheduling and registration

1. RPA use case in patient appointment scheduling and registration www.billingparadise.com

2. Introduction The first process for any hospital or health system to make money starts with patient scheduling and registration, but most of the time this process has too many problems that generating revenue for the practice itself is put on hold. We have witnessed hospitals and clinical groups resolving these problems only at the last moment as if it was crisis management. Robotic process automation (RPA) implementation for patient scheduling and registration can solve many of the issues faced in this process making patient intake much easier. RPA patient scheduling and registration have various benefits and use cases. Some of them are immensely important to create a good patient experience and feedback about your healthcare organization. After careful research by our RCM and RPA experts, we have listed down the few use cases of RPA patient scheduling and registration. www.billingparadise.com 02

3. Use cases for RPA patient scheduling and registration Patient scheduling and registration RPA contains both attended and unattended bot features that can be used according to your current workflow, the typical misconception when it comes to the use cases for RPA-enabled patient scheduling and registration is that the front office staff can be relieved of duty, that’s a false notion because patients do come to visit and at that time it is the front office staff that coordinates with them. Now having that cleared lets us see the most notable features and use cases in patient scheduling and registration. www.billingparadise.com 03

4. Automated patient appointment scheduling and registration Reducing wait times The main concern when it comes to patient scheduling and registration is the wait times to set up an appointment, we have come across many reputed hospitals and clinical groups that provide very good treatment and are famous amongst the competing hospitals, most patients would prefer such hospitals and try to get an appointment with the respective specialist for their illness, however, the patient volumes are so high that the doctor does not have time to see that patient for over a week and then the appointment gets confirmed. www.billingparadise.com 04

5. Basically, the idea here is that many of the scheduled patients tend to reschedule or it becomes a “no show” Front office staff who use EHR or other appointment scheduling software place them for the next available visit leaving the patient who has been waiting for a week to obtain the appointment. Robotic process automation (RPA) bots for patient scheduling and registration will resolve this problem by using their machine learning capabilities and the RPA bot’s natural language processing engines will allow patients who are on the waitlist for too long and efficiently manages the doctor’s schedule In such a way that all patients get an equal chance is obtaining care from their preferred provider. Accurate patient data collection during registration Obtaining patient data during the registration process is important for the next step of the RCM to bill claims and get payment from insurance companies. During the manual registration the scheduling or front office staff miss to verify all the data provided by the patient, the reason why is because in the manual registration process the hold times on call for patients may exceed 20 mins and the patient might get frustrated in the end when the call is on the progress they are in a hurry to dump all the information at one go. www.billingparadise.com 05

6. To eliminate this problem area RPA bots implementation during the registration process is very essential to verify the data before the patient comes for treatment. Robotic process automation (RPA) bots guide the patient through this process online because most patients nowadays prefer online registration processes that wait on hold. Using the NLG (natural language generator) engine the chatbots can quickly guide patients through the registration process and verify their data simultaneously creating 100% accuracy on patient demographic information. Interoperability and data recording As we went through the use cases for RPA patient scheduling and registration in automated scheduling and accurate patient demographic data gathering you might wonder how the RPA bots are capable of navigating between multiple applications, yes your curiosity is correct robotic process automation bots are programmed in such a way that it can navigate between your appointment scheduling software, EHR, EMR, payer portals, etc to verify and document the obtained patient data in the designated application either EHR or other scheduling software. Unattended bots for registration and scheduling do this 24/7 365 days, which means that the RPA bots will be performing these tasks even when your front office staff is not available or after their work hours. This increases patient volumes significantly and your hospital or health system has a higher chance of increasing revenue as well. 06 www.billingparadise.com

7. Saving time and money The front-end operations of hospitals and clinical groups are hectic and the staff easily burnout performing repetitive tasks and dealing with patients in person. If this is the case then the hospital hires more front-end operations staff to cope with it, however as we discussed in the previous use cases the chances of error and patient frustration are higher than usual. To reduce front-end operations costs and the time spent for registering and scheduling one patient may exceed 20-30 mins. The operational costs only for this particular operation would cost anywhere between $50k-$100k for an average hospital or health system. Implementing RPA will reduce the time for registration and scheduling because the RPA bots are multitasking and interoperable, the same goes for cost. Investing in robotic process automation (RPA) is a one-time investment and the ROI is much quicker compared to human staff. So a combination of a few front-end operations staff with RPA can do wonders for a practice’s punctual reputation and increase overall financial performance. www.billingparadise.com 07

8. Compliance Robotic process automation (RPA) is 100% HIPAA compliant and ensures the security of the collected PHI from patients. RPA bots are programmed to abide by the state and federal healthcare compliance laws and maintain logs of users accessing the data and provide reports if any breaches occurred. Overall it reduces constant HIPAA audits and huge fines due to PHI data breaches. Simplifying the patient registration and scheduling process is the purpose of robotic process automation (RPA). We are aware that each hospital, health system, and clinical groups have its own way of operating and the question posed to us is how can RPA bots adapt to the ever-changing workflow of these healthcare organizations. The answer is simple, consult with companies that are skilled in RCM operations as well as RPA. www.billingparadise.com 08

9. FREE Consultation BillingParadise is one such company that has expertise in both revenue cycle management and robotic process automation. We have created implementation FQAs that can answer most general questions but if you’re already familiar with it and would like to explore more, our RPA experts are here to provide you with a free consultation. Visit our RPA page and schedule an appointment now! www.billingparadise.com 09

10. Contact Us BillingParadise 24x7 INC 53 Emerald Road, Robbinsville, NJ 08691. United States. info@billingparadise.com +1 888-571-9069 10

11. Thank You 11