1 / 19

Customer Reviews Play Vital in Your E-Commerce Business

According to BrightLocal, 93% of local consumers use reviews and opinions to determine whether a company is trustworthy. Read why not leverage the power of reviews to your benefit: http://bit.ly/2Yt3pyC

CedCommerce
Download Presentation

Customer Reviews Play Vital in Your E-Commerce Business

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Customer Reviewsplaya vitalroleinyour E-Commerce business

  2. WordofMouthistheking,onceitinvolvesincreatingpurchasesand selections.Wehaveasubjectofdiscussionthesedaysknownasaffiliate marketing.Productreviewsarenaturallyveryimportanttocheckout withinaseller’sjourney.Let’scontemplatetheimpactofthesecustomer reviewsandlookatsomewaystoworkoninordertomarketyour businesstoyourtargetaudience.

  3. HowDo Customer ReviewsImpact YourBusiness?

  4. B2Bmarketersadditionallyhavetolistentoreviewsassomeway ofbroadcastingcustomerperceptionandimpactingthesalesof productsonline. ReviewsadditionallybearonGoogle’ssearchengines.onceit involvesretail,Google’srankingfactorsforsearchare “based totallyonconnectedness,distance,andprominence.

  5. AlotofreviewscounseltoGoogle’sformulathatthebusinessis best-known,whichmayimproveabusiness’snativeorlocal rankings. B2Bfirmsareplaguedbyonlinereviewsonworkerreviewsites, onproducthuntsites,andinindustry-wideanalysisreportsor surveys.

  6. HOWTOGRAB CUSTOMER REVIEWS?

  7. Thefirststepinobtainingpositivereviewsistosupply outstandingcustomerserviceandasuperbproductorservice thatfolkswishtoravefor. Leveragetheabilityofpositivereviews,youhavetocreatea proactiveefforttowardssolicitingfeedback.

  8. Eveneasyfollow-upcommentsoracknowledgingthefeedback helpstocreatetheuserfeeldetected,humanizingyourcomplete andbuildingtrustforyourbusiness. Regularlytrackyourreviewsbycreatingitahabittotestoutthe variedreviewplatformsandsocialmediashops.

  9. Howto LeverageThose Reviews?

  10. Getthosereviewsinthevisionofyouraudience.Therefore,32% ofcustomersbrowselocalreviewsonmobileappsin2017 (a growthof140from2016). Reviewsarechangedintoclienttestimonialsforthewebsite.You wouldadditionallyhighlightthereviewsonsocialmediaposts andintheemailpromotingcampaigns.

  11. Acompleteadmirerwhoprovidesfeedbackandhasseveralloyal followersinyournichemarketmaybecomeacomplete evangelistonyourbehalf. 55% oftheclickswereincreasedandachievedthesecond positionintheorganicsearchresults,onceitfeaturedor displayedalargernumberofreviews.

  12. AreYou Dealingwitha Negative Review?

  13. Evenonenegativereviewontheprimarypageofacustomer’s searchresultswillpromptalossby22% ofthebusiness. Businesseswitheven2negativereviewsonthefirstpagecould riskalossby44% oftheshoppers.

  14. Howtotackle negative reviews?

  15. Whatyou’lldoisrespondinanexceedinglyclear,helpful, friendlymethod.Ifyourpotentialcustomersvisityourbusiness pageandseeanegativereview,additionallymakethemseethat yourcompanyhandledthesituationinalogical,compassionate method. Alwaysreplytonegativereviews.whetherornotyouaren’t readytoconvertabrandnewclientalongwithyourresponse, you’llaminimumofshareyouraspectofthestoryandbuildtrust byshowinghoweveryouworthcustomerexpertise.

  16. Conclusion Now,recognizingtheimportanceofonlinereviews,it’suptoyouto induceoutthereandsolicitfeedback,monitorthereviewsyouare doing,answeryourdetractors,andplacethepositiveaccoladesinto arotationincampaigns,socialmedia,andonyourwebsitetobegin shapingtheperspectiveofbuyersandvisitorsthesedays.Wehope thatthesetipswouldhelpyourbusinessshapebetterandgivesyou apathtogowithreviewsinapositivemanner.

  17. CedcommerceCanHelp CedCommerce’sMagento2Marketplaceextensionsand add-onsarereadymadeandreasonablypricedsolutionsfor buildingawebsitelikeAmazon.Amarketplacearmedwith thesefeaturesisundoubtedlygoingtopossessthebestin classfeatures. Foraremarkableamountoftime,CedCommercehasbeen offeringthenecessarytechnicalsolutionsspecificallymadefor buildingonesuchplatform.

  18. SOCIALMEDIALINKS

  19. TalkToUs MailingAddress CedCommerceInc,1812NColumbiaBlvd, SuiteC15-653026, Portland,Oregon,97217 EmailAddress support@cedcommerce.com PhoneNumber +1 -888-882-0953

More Related