India’s Most Visionary ERP Leaders to Watch – 2024 August2024

1. LOOK www.ciolookindia.com I N D I A Vol 08 | Issue 03 | 2024 India's Most Visionary ERP Leaders to Watch – 2024 Mr Suketu Shah Director Soham ERP Solu?ons Private Limited Mr Binoy Shah Opera?onal Director Soham ERP Solu?ons Private Limited

2. India's Most Visionary ERP Leaders to Watch – 2024

4. Editor's Note

5. FUTURE SHAPERS OF THE DIGITAL INDIAN INDUSTRIAL ERA I f you are observant enough, then you might have noticed that the Indian businesses are changing fast. Along with every piece of technology, the modern ERP systems are more important than ever. And you will also find that some really smart people in the ERP world are leading the way. Finally, these leaders care about the planet. They're making ERP systems that help businesses be more sustainable. This means helping businesses use less energy and waste, and be more environmentally friendly. As we look towards 2025, you will find it clear that these CIOLook ‘India's Most Visionary ERP Leaders to Watch – 2024,’ are going to play a pivotal role in shaping the future of business operations in India. Their innovative approaches, along with their commitment to user experience, collaborative strategies, emphasis on sustainability, and dedication to continuous improvement truly set them apart as trailblazers in the present and future industry. You might think that they're just making things more efficient. Though it is simply not the case. Because they're also helping businesses solve their unique problems. These leaders, breaking from the traditional norm, are always learning about new technology. They use AI, machine learning, and cloud computing to make ERP systems that are really powerful and can grow with businesses. It helps companies work better, have more accurate information, and make smarter decisions. Read ahead and get inspired! These extraordinary leaders also care about making ERP systems easy to use. You know why. Because, more than profit, these leaders want people to actually like using the software. It is an important thing, because it helps people use the system more and get more work done. Another thing these leaders do is work together with everyone involved in the business. They want everyone to feel like they have a say and can help make the ERP system better. This makes the system better in the long run. - Gaurav PR Wankhade Managing Editor

6. 08. Cover Story

7. Content Laxmikant Kathare20 of the Indian ERP Landscape P R O F I L E S Shaping the Trajectory A Visionary Pioneer Mr Pradeep Rai 28 The Driving Force Behind Innolix's Cu?ng-Edge ERP Solu?ons 16 A R T I C L E S Customer Experience The Modern ERP Leaders Enhancing Customer Sa?sfac?on 24 Digital Transforma?on The Role of Visionary ERP Leaders

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9. India's Most Visionary ERP Leaders to Watch – 2024 Description Featuring Company Kaushik Rajagopal is the CEO of Krisol Infosoft Private Limited, a rapidly growing IT services company committed to providing cost- effective, high-quality solutions to its clients, in the field of windows & web application development based on the .net & other platforms. Laxmikant Kathare, the Founder and Director of Improsys, is recognized as one of India's most visionary ERP leaders, driving innovation and excellence in the software development landscape. Krisol Infosoft Private Limited Kaushik Rajagopal, CEO Laxmikant Kathare, Founder and Director Improsys Being the MD of EVA Software Solutions, Nitin Kshirsagar helps visionary business owners grow and run 100 Cr business on auto pilot. Nitin Kshirsagar, Managing Director EVA Software Solutions Pradeep Rai is the Founder and CEO of Innolix, a leading software development company that specializes in ERP solutions. Pradeep Rai, Founder and CEO Innolix Suketu and Binoy are focused on providing the best computers software for pharmaceutical industry's complete cycle starting from bulk drug manufacturing to wholesale distributors. Suketu Shah, Director and Binoy Shah, Operational Director Soham ERP Solutions

10. Cover Story Mr Suketu Shah Director Soham ERP Solu?ons Private Limited Mr Binoy Shah Opera?onal Director Soham ERP Solu?ons Private Limited

11. Many companies globally validate our software and services as we do not just implement the software, we implement the system: So whenever there is a change in customer’s staff, they do not have to worry about the quality of the product because the company works according to the standard operating procedure (SOP) set by our system.

12. India's Most Visionary ERP Leaders to Watch – 2024 I acumen set him apart as a transformative figure. As the Director of Soham ERP Solutions, Mr Shah is hailed as one of the most visionary leaders in the enterprise resource planning (ERP) landscape, garnering attention for his innovative approach to business process optimization and technological advancement. n an industry characterized by rapid technological advancements and shifting business landscapes, Mr Suketu Shah’s innovative mindset and leadership It’s estimated that an average pharma company uses approximately 300 trees annually for its paper requirements – in response, we developed our ?lagship software, PC 360, to make pharmaceutical manufacturing paperless. As the driving force behind Soham ERP Solutions, a dynamic company dedicated to transforming businesses through cutting-edge ERP solutions, Mr Shah has demonstrated a remarkable ability to align technology with strategic business objectives, positioning him as a leader to watch in the industry. Binoy says their journey has been marked by relentless innovation and a commitment to staying ahead of industry trends. “By aligning our solutions with evolving pharma- ceutical requirements and regulatory standards, we've earned clients' trust ranging from startups to global enterprises.” They've gained valuable insights through close collaboration, driving them to develop tailored ERP solutions that deliver measurable value. Under Suketu Shah’s leadership, Soham ERP Solutions has carved out a reputation for excellence and innovation, delivering tailored ERP solutions that streamline operations, enhance efficiency, and foster growth for clients across various sectors. His forward-thinking approach to ERP integration has enabled businesses to harness the full potential of digital transformation, optimizing workflows and driving sustainable success in an increasingly competitive marketplace. “As we celebrate our 35-year journey, we're proud of our achievements but remain focused on the future,” says Binoy. With a dedicated team and a passion for innovation, they're excited about the opportunities ahead and committed to shaping the future of Pharma ERP. The Inception Saga Under Mr Shah’s mentorship, another young visionary, Mr Binoy Shah, is swiftly emerging as an exceptional Opera- tional Director. Sharing their story as a trailblazer in the ERP solutions industry, Binoy says that Soham ERP Solutions entered the Pharma ERP business 35 years ago as a sole proprietorship. Today, with over 70 dedicated team members, it has become a leading industry player. The decision to step into Pharma ERP was motivated by the sector's dynamic nature, offering immense growth opportunities and the chance to learn daily. The Renowned Titans Emerged as one of India's best ERP companies, for the past 35 years, Soham has adhered to a core philosophy: "Customer is our God, and Customers are always right." Mr Shah says this mantra underscores their unwavering commitment to customer satisfaction and has been instru- mental in our success. “We believe that a satisfied and happy customer is essential for business growth, and thus, our focus extends beyond merely selling software to ensuring successful implementation.” Their approach emphasizes building long-term relationships with their clients “To turn satisfied customers into advocates who help us generate more business.” The pharmaceutical industry's vastness, versatility, and constant evolution demand streamlined processes and compliance with stringent regulations. Mr Shah adds, “Recognizing this, we saw an opportunity to offer integrated ERP solutions tailored to these unique needs. Our goal was not just to tap into business opportunities but to make a tangible impact on public health by aiding pharmaceutical research, enhancing manufacturing, and optimizing supply chains.” Binoy adds, “Our guiding principles of innovation, customer centricity, and continuous improvement align seamlessly with this philosophy. We recognize that our customers' needs and satisfaction are paramount, and we strive to exceed their expectations at every turn.”

13. “By treating our clients not just as customers but as valued members of the Soham Family, we foster a culture of trust, collaboration, and mutual success,” adds Mr Shah. software designed specifically for Pharma manufacturing units. It saves companies substantial costs in paper and contributes to environmental conservation by reducing the need for paper, potentially saving hundreds of trees. Leveraging paperless, secure data entry systems comple- mented by comprehensive audit trails ensures data authen- ticity, instills confidence, and facilitates seamless approval from various audit agencies. This proactive approach to staying informed and responding to market demands ensures that Soham remains adaptable and ahead of industry trends, delivering innovative solutions that drive success for its clients. According to them, their success as one of India's best ERP companies is rooted in their commitment to customer satisfaction, innovation, and continuous improvement. By placing the needs of their customers at the forefront of everything they do, they have built lasting relationships and achieved remarkable growth over the years. “As we look to the future, we remain dedicated to upholding these principles and delivering exceptional value to our clients,” assures Mr Shah. Recognized as a driving force behind Soham’s achieve- ments, Mr Shah and Binoy’s leadership approach is fundamentally client-centric, guided by the principle that "the customer is always right." This philosophy drives their commitment to ensuring customer satisfaction at all costs. They believe that understanding and addressing their clients' needs is paramount, and this mindset permeates their entire organization. Where Customer is God Soham prioritizes continuous learning and market aware- ness in the continually evolving ERP solutions landscape to ensure adaptability and innovation. Mr Shah, Binoy, and their team actively study and gather the latest trends and updates in the Pharma industry, incorporating this knowl- edge into their planning and development processes. Client-First Commitment For example, their flagship solution, PC 360, is a testament to their commitment to innovation. Developed in response to the industry's evolving needs, PC 360 is a paperless Mr Shah says that they prioritize hiring individuals who share this customer-centric vision when it comes to team building.

14. Operational efficiency: “At Soham, we treat every employee as a family member.” This inclusive culture motivates the team to work with a sense of ownership and dedication as if they were working for their own company. Binoy informs that they invest heavily in supporting, guiding, and training their employees to ensure they perform at their best. Continuous professional development and a collaborative work environment are key aspects of their strategy. This approach enhances efficiency and fosters a committed and innovative workforce. This makes the company “Great Place to Work” certified. “Our selection process emphasizes empathy, active listening, and a commitment to excellence. We seek team members who are technically proficient and dedicated to providing exceptional service and support to our clients.” “We foster a culture of continuous improvement and open communication within the team,” says Binoy. Encouraging feedback, collaboration, and innovation ensures they remain adaptable and responsive to market changes and client needs. By valuing each team member’s input and promoting a collaborative environment, they drive collective success and maintain high service standards. Customer Satisfaction: Mr Shah says, “The customer is indeed our God. We are deeply committed to providing 100% satisfaction to our clients.” The marketing and customer support teams work closely together to ensure that they increase sales and cultivate lasting relationships with their customers. They focus on understanding each client's unique needs and delivering tailored solutions that exceed their expectations. Regular feedback loops and proactive support help them stay attuned to customer needs and address any issues promptly. The Core Equilibrium The essence of ERP solutions lies in seamless operations and enhancing the end-user experience. Striking the balance between operational efficiency and customer satisfaction is at the core of their philosophy at Soham ERP Solutions, says Mr Shah. “We believe that both aspects are interdepen- dent and essential for our success.” Here's how they manage this balance:

15. They create a harmonious balance that drives Soham’s success by prioritising their team's well-being and clients' satisfaction. Binoy adds, “This dual focus ensures that we maintain high operational standards while continually delighting our customers with exceptional service and support.” paper-related costs but also significantly improves operational efficiency and speeds up processes within the organization. Sensible Sustainability Leveraging cloud technology, PC 360 offers enhanced data accessibility, real-time collaboration, and robust security features. This ensures that clients can manage their operations more effectively and quickly make informed decisions. “The move towards a paperless environment aligns with our sustainability goals, further reinforcing our commitment to environmental responsibility.” Advanced Tech-Integration Also, Soham ERP Solutions actively and continuously learns to stay abreast of the latest technological advance- ments and emerging trends. They participate in industry forums, read extensively, and gather information about new requirements and changes in technology. This proactive approach enables them to develop and enhance their software solutions to meet their clients' evolving needs. Soham has been awarded as “Excellence in Pharma IT Innovation” by Indian Drug Manufacturers Association. Regarding environmental responsibility, Mr Shah says they recognize the significant impact that the pharmaceutical industry's paper consumption can have on the environment. It’s estimated that an average pharma company uses approximately 300 trees annually for its paper require- ments. “In response, we developed our flagship software, PC 360, to make pharmaceutical manufacturing paperless. This innovative solution allows factories to operate without paper, thus helping to save hundreds of trees each year.” Binoy informs, “One of our key innovations, inspired by our commitment to staying updated with the latest technol- ogy, is the development of PC 360. This software integrates seamlessly with our PharmaCloud platform, revolutionizing how pharmaceutical manufacturing operates by eliminating the need for paper.” By continually updating their technology and integrating cutting-edge solutions like PC 360, Mr Shah and Binoy say they ensure that their clients benefit from the latest industry advancements. “This dedication to innovation helps us maintain our competitive edge and deliver exceptional value, positioning us as leaders in the Pharma ERP sector.” He adds that by transitioning to a completely paperless system, PC 360 not only helps its clients reduce

16. Outpacing Obstacles As a leader in India's ERP sector, Mr Shah says their team has encountered numerous challenges in the industry. However, their resilience and dedication have enabled them to overcome each one. One notable instance was when the government introduced new taxation policies from Sales Tax to VAT and VAT to GST and removal of Excise. These changes brought about significant updates and alterations in norms, impacting their clients' accounting processes. Binoy recalls, “As their ERP partner, we worked closely with them to adapt our software to comply with the new government regulations.” Through collaborative efforts and innovative solutions, team Soham successfully navigated this chal- lenge, ensuring their clients remained compliant and operational amidst the regulatory changes. At Soham, we treat every employee as a family member; This makes the company “Great Place to Work” certi?ied. Binoy adds, “This pioneering development aligns with our commitment to sustainability and addresses a critical need in the industry.” By reducing paper consumption, PC 360 saves costs and enhances operational efficiency and data management. Fostering Futuristic ERP Solutions Mr Shah concludes, “As we look ahead, at Soham, we are dedicated to furthering our impact on India's ERP solutions landscape by continuing to push the boundaries of innova- tion and delivering value-driven solutions that meet the evolving needs of our clients.” Finally, Mr Shah shares, “Our vision for the future is ambitious and forward-thinking.” As the industry's oldest and most experienced partner, they continually strive to innovate and develop groundbreaking solutions for their clients. One such innovation is their latest software, PC 360. It represents a significant leap forward in the ERP solutions landscape by offering a paperless solution for the entire pharmaceutical manufacturing process. Every aspect of operations will be digitised, from the entry of personnel and goods to their exit, eliminating the need for paper documentation. The Pharma IT Company Since 1988.

18. The Modern ERP Leaders Enhancing Customer Satisfaction 16 | www.ciolookindia.com Aug, 2024

19. rom your perspective, being a consumer, whenever F that it is called customer experience (CX) in business terms. And it is the secret sauce that separates the winners from the losers. Thus, if you, as a business, want to keep your customers coming back for more, you better make sure they’re satisfied. And guess what? Companies that prioritize customer satisfaction are like the cool kids at school—they retain customers, build loyalty, and achieve long-term success. you deal with a business entity, how you feel matters the most. What you might be unaware of is Now, let’s talk about ERP systems—those once-dull back- office tools that are now stepping into the limelight to enhance CX. Yes, you heard it right! Modern ERP leaders are transforming these systems into customer experience superheroes. The Evolving Spectrum of ERP and CX Gone are the days when ERP systems were just about crunching numbers in finance or managing human resources. As businesses started realizing that happy customers are the key to success, ERP vendors decided it was time to spice things up. They began adding features that could actually improve customer interactions. This evolution has led to modern ERP systems that support both internal processes and external customer-facing activities. Talk about a glow-up! Customer Experience 17 | www.ciolookindia.com Aug, 2024

20. Key Roles of ERP Playing in Enhancing CX to finance. When everyone's working together, you can make sure the new tech you choose is the right fit for everyone. So, what exactly do these fancy new ERP systems bring to the table? Let’s break it down. And let's be honest, people don't always love change. You need to make sure your team is ready for the new software. Give them lots of training and support. That way, they'll feel confident and excited about using the new stuff. It's also important to measure how well things are going. Don't just guess. Use data to see what's working and what's not. And remember, things change all the time. So, be ready to try new things and make adjustments. First up, we have real-time visibility and data-driven insights. Modern ERP systems give businesses a crystal- clear view of customer data, allowing them to make informed decisions on the fly. By analyzing customer interactions, preferences, and purchase history, companies can personalize their offerings like a barista customizing your favorite coffee order. Next on the list is streamlined order management and fulfillment. Nobody likes waiting around for their orders to arrive—it's like watching paint dry! Thankfully, ERP systems can automate these processes, reducing errors and improving delivery times. There are some challenges with using new technology. Getting good data can be tough, and connecting different systems can be a headache. Plus, some people might not like change. But the rewards are huge. You can make your customers really happy and stand out from the competition. As we dive into the ever-evolving Indian business landscape, it’s clear that Enterprise Resource Planning (ERP) systems have become absolutely essential. Today, we’re seeing some truly visionary leaders in the ERP sector stepping up to the plate. Not only focused on improving operational efficiency; they’re also tackling the unique challenges that various industries face in India today. Then we have integrated Customer Relationship Management (CRM). Many ERP systems now come with built-in CRM capabilities that allow businesses to track customer interactions and manage sales pipelines like pros. It’s like having a personal assistant who remembers every detail about your customers—minus the coffee runs! Accurate inventory management is another game-changer. Nobody wants to deal with stockouts or late deliveries; it’s a recipe for disaster. ERP systems help optimize inventory levels, ensuring products are available when customers want them, which translates to happier customers. Wrapping It All Up In other words, as we dive into the times ahead, it's clear that the landscape of customer experience is being reshaped by innovative ERP solutions. These modern systems are not just about managing internal processes anymore; they’re about enhancing every interaction a company has with its customers. With real-time insights, streamlined operations, integrated CRM capabilities, and a focus on personalization, businesses can elevate their CX game to new heights. Let’s not forget about customer service automation! With ERP systems handling routine tasks like answering FAQs or processing returns, customer service agents can focus on more complex inquiries. It’s like giving your team superpowers! And finally, omnichannel integration is essential in today’s multi-channel world. Customers interact with businesses through various platforms—online, in-store, mobile—you name it! ERP systems help integrate these channels so that customers enjoy a seamless experience no matter how they choose to engage. So let’s raise our mugs—whether filled with tea or coffee—to the visionaries leading this charge in the ERP space! They’re not just changing how we do business; they’re redefining what it means to put customers first in this ever-evolving marketplace. Cheers to a future where every cup of experience is brewed to perfection! Driving that Constant of Change with the Motto of Collaboration So, let's talk about turning your company around with technology. It's not just about the IT guys, though. Everyone in the company needs to be on board, from sales 18 | www.ciolookindia.com Aug, 2024

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22. Laxmikant Kathare Founder and Director Improsys 20 | www.ciolookindia.com Aug, 2024

23. India's Most Visionary ERP Leaders to Watch - 2024 Laxmikant Kathare L axmikant Kathare, the Founder and Director of Improsys, is recognized as one of India's most visionary ERP leaders, driving innovation and excellence in the software development landscape. As a first-generation entrepreneur with a background in Production Engineering and a post-graduation in Systems Management from Mumbai University, Laxmikant brings over 25 years of rich experience in business consulting, corporate training, and system analysis across various sectors, including manufacturing, healthcare, and logistics. investing in research and development in areas such as IoT, cloud computing, and AI. His socially responsible ethos drives him to provide software solutions for NGOs addressing critical issues like the environment, health, education, child labour, pollution, and climate change. In an exclusive interview with CIOLook India, Laxmikant spoke in detail about his journey, achievements, Improsys’ tremendous success, and his plans. Please brief our audience about Improsys, its USPs, and how you are currently positioned as one of the best ERP Solution Providers. We provide business services in the areas of business consulting, corporate training, and software development with a special focus on productivity, quality, and delivery, resulting in bottom-line improvement for clients. Our software solutions are designed considering the needs of manufacturing, engineering, and logistic businesses which require customized software solutions to meet their specific business needs. Improsys is certified with Quality management standards ISO 9001:2015 and Information Security Management standards ISO 27001:2013. All systems and procedures are periodically audited for compliance with standards. We are providing software solutions and products for ERP software, Production planning software, OEE Monitoring software, WMS Software, CRM, Inventory management software, Audit Management Software, Quality Management software, Complaint Management software (8D), Change Manage- ment Software, Asset Management software, APQP software, PPAP software, FMEA Software, Project Management software, Task Management software, Document Management software, etc. His journey began with a keen understanding of the market's need for customized ERP solutions, particularly for small and medium enterprises (SMEs) in India. Identifying this gap, Laxmikant established Improsys to provide tailored software solutions that address the unique challenges faced by businesses. Under his leadership, Improsys has developed web-based ERP software that not only meets current business needs but also allows for phased implementation, enabling clients to prioritize and address their most pressing concerns within budgetary constraints. Laxmikant's commitment to customer satisfaction is evident in his policy of prioritizing support, regardless of the project's commercial value. This approach has fostered a loyal customer base, resulting in repeat business and referrals. He also emphasizes creating a positive work environment for his employees, focusing on growth opportunities and learning, which has helped Improsys retain top talent in the industry. As a technology leader, Laxmikant understands the importance of staying updated with the latest trends, 21 | www.ciolookindia.com Aug, 2024

24. At Improsys, quality is a continuous process, which is a key factor responsible for the satisfaction of the customer’s top management as well as end users. We are committed to providing defect-free software products conforming to customer requirements on time by complying with the requirements of the quality management system and continuously improving its effectiveness through manage- ment reviews of the quality objectives. We believe in TQM (Total Quality Management) covering various sections of the organization. support team available through various channels to provide live support to end-users. Improsys stands out in the competitive ERP market due to its tailor-made solution approach and affordable customized offerings. The company is preferred for its expert implementation and long-term handholding support provided by business excellence leaders who understand both client management's long-term needs and the require- ment for simplicity and user-friendliness for end-users. Our success can be measured based on our satisfied customer base across different countries and business segments. Improsys could reach to top 10 service providers across the globe on the foundation of customer satisfaction, resulting from strong support processes, which has led to high ranking on various customer satisfaction metrics. Improsys ERP software focuses on key manufacturing business requirements, such as complex bill of material management with frequent change handling, production scheduling, machine OEE and workforce productivity monitoring, and detailed quality management modules. International customers prefer manufacturing vendors with well-implemented quality and productivity monitoring software like Improsys ERP, which helps organizations scale operations and increase sales through consistent quality and delivery assurance. Growing organizations prefer Improsys ERP software for its ability to support their expan- sion plans. “ Satisfied customer feedback surveyed by independent US-based market research agencies has resulted in Improsys being ranked among the top players in the global manufacturing inventory software market in 2020 and one of the key players in recent years in manufacturing segments . Tell us more about your offerings and what aspects make you stand out in the cutthroat competi- tion. “ At Improsys, quality is a continu- ous ongoing process that is a key factor responsible for the satisfac- tion of customers' top management as well as end users. What professional qualities and values do you think your clients admire in you the most? •Improsys focuses on people, their lives, work, and dreams: The Improsys User Experience team works to discover people's actual needs, including the needs they cannot always articulate. Armed with that information, Improsys provides solutions that solve real-world problems, improving and simplifying people's lives . •At Improsys, every millisecond counts: Nothing is more valuable than people's time. Improsys software is designed to eliminate end users' non-value-added activities. Improsys web-based ERP software is designed by a Manufacturing Industry expert with over two-and-a-half decades of experience helping organizations improve profitability, cash flow, on-time delivery, quality, productivity, and customer satisfaction. It is implemented by functional domain consultants who are experts in managing change in complex manufacturing environments. The software is designed based on Lean organization principles and the DMAIC methodology of Six Sigma, helping organizations excel by measuring actual perfor- mance against defined standards, with deviations provided as trend analysis for corrective action. •Improsys believes simplicity is powerful: Improsys believes that simplicity fuels many elements of good design, including ease of use, speed, visual appeal, and accessibility. Improsys appoints a dedicated business analyst during the pre-sales stage to identify and understand client require- ments and propose solutions to meet their needs. The company follows the PDCA methodology for implementa- tion, handholding, and support, deploying a dedicated •Improsys engages beginners and attracts experts: The best Improsys designs appear quite simple on the surface but include powerful features that are easily accessible to those users who want them. Our intent is to invite beginners with a great initial experience while also attracting power users whose excitement and expertise will draw others to the product. 22 | www.ciolookindia.com Aug, 2024

25. A well-designed Improsys service lets new users jump in, offers help when necessary, and ensures that users can make simple and intuitive use of the service's most valuable features. Progressive disclosure of advanced features encourages people to expand their usage of the service whenever appropriate. •Improsys dares to innovate: We encourage new ideas to emerge and play. Instead of just matching the features of existing products, we want to change the game through innovation. redesigned its application to utilize advancements in microservice-based software architecture to fully use AI and ML to improve the quality of decision-making for its clients. APIs are made available to collaborate with other software solutions and leverage the competitive advantage of the use of innovative and economically ready-to-use solutions on the cloud. Considering the current industry scenario, what kind of challenges do you face, and how do you drive your company to overcome them? •Improsys is designed for the world: Our goal is to provide contextually relevant solutions that are available through the medium and methods that make sense to users. The User Experience team researches the fundamental differ- ences in user experiences worldwide and works to provide the right solution for each audience, device, and culture. The current ERP market has reached saturation levels. Customers now need solutions not only to manage their in- house operations but also to complete their supply chain, which could help them reduce costs across the supply chain. The ERP market faces the challenge of becoming more affordable with the ability to collaborate across the supply chain, which requires costly expert services. Hiring and retaining new skill sets and providing services at affordable prices have become two extreme ends. We are overcoming this challenge by outsourcing expert skill sets and scaling up the customer base with the SAS model, providing software on subscription charges at affordable prices. •Improsys plans for today and tomorrow's business: Improsys stays updated with the latest technologies and helps its customers use the most innovative, disruptive technologies for business excellence. •Improsys delights the eye without distracting the mind: If people looked at an Improsys product and said, "Wow, that is beautiful!" the User Experience team would cheer. A positive first impression makes users comfortable, assures them that the product is reliable and professional, and encourages people to make the product their own. What would be your advice to budding entrepreneurs who aspire to venture into the ERP space? New budding entrepreneurs should adopt disruptive technologies to provide innovative solutions at affordable prices. •Our mission: ‘Be worthy of people's trust: Improsys demonstrates respect for users right to own and control their own data. Improsys is transparent about how it uses information and never shares data outside without a user’s explicit consent. •Improsysadds a human touch. How do you envision scaling Improsys’ operations and offerings in the future? We will offer software solutions on a SaaS model in the cloud to scale up operations and reduce costs. This will also help us reach customers across domestic boundaries and the globe. We’re establishing a partner network worldwide to reach potential untapped customers in developing countries. As an experienced leader, in your opinion, how does the adoption of AI&ML impact the ERP solution space, and how is your company adapting to the change? With a strong vision for the future, Laxmikant Kathare is not only shaping the trajectory of Improsys but also influencing the broader ERP landscape in India, making him a leader to watch in the ever-evolving world of technology. Improsys is equipped to provide better ERP software solutions by adopting advancements in IoT, Cloud comput- ing, and AI to make manufacturing organizations become the SMART factories of tomorrow. With advancements in 5G and internet advancement, Improsys is leveraging on redesigning computing environments by using edge computing to collect data at machine, equipment, and instrument levels and transmit it to cloud servers for further data analysis and BI purposes. Improsys has already For more information, please visit https://improsys.in/. 23 | www.ciolookindia.com Aug, 2024

26. The Role of ERP Leaders Visionary Digital Transformation 24 | www.ciolookindia.com Aug, 2024

27. D ig, dig, digital! Everything is Digital. Today’s times are digital. And the world is digital. Hyper- active digital. Business landscapes are changing like never before. Tech transformation is the norm so critically imperative for organizations which wishes to maintain competitiveness and drive growth, that it’s a must- have for them to stay competitive and grow. So, what does that mean for us? Well, at the forefront of this transformation are the ERP leaders who are guiding businesses through the tricky waters of integrating technology into their operations. These leaders are not just implementing ERP systems; they’re also cultivating a culture of innovation and adaptability that helps businesses thrive in the digital age. Now, let’s break down what digital transformation really is. It’s all about the significant changes organizations go through to leverage digital technologies in everything they do—operations, processes, and how they interact with customers. We’re talking about a wide range of initiatives here, from adopting cloud solutions and automating workflows to using data analytics for smarter decision- making. The ultimate goal? To boost efficiency, improve customer experiences, and create new revenue streams. Sounds great, right? Digitally Transforming with ERP Flowing into the Times Ahead Traditionally, rigidity was their norm. The conventional ERP systems have been the backbone of organizations. They were managing critical functions such as finance, human resources, supply chain, and customer relationship management. However, with the advent of digital technologies, you know these systems are evolving to become more agile, intelligent, and integrated. Further, you might also be aware that the cloud computing, AI, and the Internet of Things (IoT) are changing how businesses work. ERP systems are like a supercomputer for your company. They collect tons of data and help you make smart decisions. They can also automate boring tasks and make things run smoother. This means you can save money and make your customers happier. Plus, ERP systems can help you find problems before they become big disasters. So, you can avoid things like supply chain issues or financial problems. 25 | www.ciolookindia.com Aug, 2024

28. How Visionary ERP Leaders Play a Crucial Role? Alright, buckle up for the real talk about the digital transformation roller coaster! Let’s talk about visionary ERP leaders—those mythical creatures who seem to have a superhuman ability to juggle technology, strategy, and people skills all at once. They know that transforming a business isn’t just about slapping on new tech and calling it a day. Oh no! These folks see the whole picture, managing to weave together people, processes, and culture into a beautiful digital tapestry. The Not-So-Fun Challenges: Data Privacy and Security:As companies hoard more data, hackers are practically throwing a parade. Keeping that data safe is critical. Resistance to Change: People don’t love change, especially when it means learning new tech. Expect some grumbling. Integration Drama: Merging ERP systems with other apps is like fitting a square peg into a round hole—tedious and frustrating. They’re like the clairvoyants of the tech world, spotting trends like AI, machine learning, and IoT long before the rest of us mortals. While we’re just trying to figure out how to get our smartphones to sync properly, these leaders are already incorporating these technologies into their grand schemes to make their businesses future-proof. They don’t just hop on trends—they calculate how these innovations can make their operations smoother, faster, and way more competitive. Talent Hunt: Good IT pros are as rare as unicorns. Companies need them, but finding and keeping them? Not easy! The Bright Side: Visionary ERP leaders turn these headaches into golden opportunities. They tackle these challenges head-on and use them to build an even stronger foundation for future success. But it’s not all techy talk with these ERP wizards. They’re the rare breed of leader who knows how to rally the troops. Change management? They’ve got that down pat. They inspire the team, turning resistance into excitement, and ensure everyone’s on board for the tech ride of a lifetime. Who knew deploying an ERP system could be so much like leading a pep rally? The tipsy-curvy road going on and on As the digital revolution marches on, ERP systems are leading the charge electrifying everything in its path. But it’s not the technology alone that’s the hero—it’s the leaders behind it. They drive change, manage risks, and align everything with the company’s grand vision. If done right, digital transformation isn’t just a phase; it’s a recipe for long-term dominance in the market. They’ve also got a knack for teamwork. Digital transformation isn’t a one-person show, after all. These leaders play well with others, bringing different departments together like the ultimate tech matchmaker. They build partnerships, foster collaboration, and suddenly everyone’s working toward the same goal instead of throwing elbows at each other. Of course, they’re not just dreamers. Visionary ERP leaders are also risk managers, and they know that every tech upgrade comes with a side of potential chaos. But they’ve got contingency plans for everything—like, "What if the robots actually do take over?" They think ahead, mitigate risks, and make sure the transformation is smoother than a barista’s latte foam. In short, if you want to be a visionary ERP leader, think like a tech strategist, act like a team motivator, and always be ready with a backup plan. Easy, right? Well, at least they make it look easy. 26 | www.ciolookindia.com Aug, 2024

30. Mr Pradeep Rai Founder and CEO Innolix 28 | www.ciolookindia.com Aug, 2024

31. India's Most Visionary ERP Leaders to Watch - 2024 A Visionary Pioneer Mr Pradeep Rai The Driving Force Behind Innolix's Cutting-Edge ERP Solutions I n the rapidly evolving landscape of enterprise resource planning (ERP) software, few leaders have made as significant an impact as Mr Pradeep Rai, the Founder and CEO of Innolix. experience in software development, Mr Pradeep has established himself as a respected authority in the ERP industry, particularly within the manufacturing sector. allowing businesses to access their systems anytime and anywhere. This flexibility has made Innolix a sought-after partner for organizations looking to implement robust ERP solutions. With over 15 years of There must be a robust guiding philosophy behind your tremendous success. Will you share it with our readers? His journey is not just a tale of entrepreneurial success; it is a testament to his unwavering commitment to innovation, customer satisfaction, and the transformative power of technology. Sure! At the heart of our philosophy is a strong commitment to customer satisfaction. Understanding client needs is paramount to delivering effective solutions. To this end, Innolix employs dedicated business analysts during the pre- sales stage to identify and understand the unique requirements of each client. This proactive approach allows us to propose tailored solutions that align with the client's business objectives. Speaking with the team of CIOLook India, Mr Pradeep shared how he built his successful ERP enterprise from the ground up and nurtured a league of experts, their tremendous success, and their vision for the future. The candid discussion unfolds ahead. Moreover, we have established a culture of excellence within Innolix, emphasizing the importance of providing exceptional customer service and technical support. Our support team is readily available to assist clients during the implementation phase and beyond, ensuring a smooth transition to the new ERP system. This focus on customer care has resulted in a loyal client base and numerous referrals, further solidifying Innolix's reputation in the industry. Please brief our audience about your journey as one of the best ERP Solution Providers. My passion for technology and deep understanding of business processes motivated me to create Innolix with a clear vision: to provide businesses of all sizes with cost- effective and efficient ERP solutions. Recognizing the challenges faced by manufacturers in managing their operations, we sought to develop a software platform that was not only user-friendly but also highly customizable to meet the specific needs of each organization. Tell us more about your offerings and what aspects make you stand out in the cutthroat competition. Innolix's value is based on 'an innovative approach to ERP solutions. What sets us apart from our competitors is our modular design, which allows businesses to select the specific modules they need. This customization ensures that clients can address their most pressing challenges without overwhelming them with unnecessary features. Our approach to ERP development is grounded in the principles Today, thanks to my dependable team, we have grown into a leading software development company specializing in ERP solutions that streamline operations, enhance productivity, and reduce costs. Our flagship product, Innolix ERP, is both cloud-based and on-premises, 29 | www.ciolookindia.com Aug, 2024

32. of Lean organization and the DMAIC methodology of Six Sigma, which emphasizes continuous improvement and data-driven decision-making. Furthermore, we foster a culture of collaboration and innovation within Innolix, encouraging our team to develop the next generation of leaders. By empowering employees and promoting professional growth, we ensure that Innolix remains at the forefront of the ERP industry. The Innolix ERP platform has been a game-changer for many manufacturing companies, helping them streamline their operations and improve overall efficiency. By implementing features that enhance supply chain management, inventory control, and production scheduling, we have positioned Innolix as a leader in the manufacturing ERP space. How do you envision scaling Innolix's operations and offerings in the future? Our vision for Innolix extends beyond just providing ERP solutions. We aim to continuously innovate and develop cutting-edge software that meets the evolving needs of businesses in a dynamic market. Our goals include: What professional qualities and values do you think your clients admire in you the most? Expanding the company's customer base, · The first and foremost is Innolix's positive impact on ERP business growth. The benefits of implementing an effective ERP system are profound, and we are dedicated to helping businesses realize these advantages. Innolix ERP facilitates rapid business growth by providing organizations with greater control over their operations and easy access to critical information for quick decision-making. By improving supply chain efficiency and optimizing inventory management, businesses can expand their client base and increase profitability. Launching innovative products that leverage the latest technologies and · Maintaining rigorous quality control processes to ensure high levels of customer satisfaction. · As part of this vision, we are committed to enhancing data security and privacy by adhering to the highest standards of security and encryption. We recognize that in today's digital landscape, protecting sensitive business information is paramount, and we have made it a priority to build robust security measures into the Innolix ERP platform. Additionally, Innolix ERP's user-friendly nature ensures that employees can easily adapt to the system, leading to enhanced productivity and improved customer service. The software's ability to integrate various departments within an organization fosters better communication and collaboration, ultimately contributing to a more agile and responsive business environment. Mr Pradeep is undoubtedly one of India's most visionary ERP leaders to watch. His dedication to innovation, customer satisfaction, and social responsibility has positioned Innolix as a leader in the software development industry. Thanks to our qualities and values, our average satisfaction rating in the past year was 97%. Furthermore, our support experts are ready to assist anytime, 24/7. That is how we serve 142k+ happy users. Sustainability is a crucial aspect of the modern tech environment. How do you integrate its principles into your organization to contribute to a greener future? As he continues to drive the company forward, Mr Pradeep's impact on the ERP landscape will undoubtedly shape the future of business operations in India and beyond. With a focus on providing tailored solutions and fostering a culture of excellence, Mr Pradeep Rai is not only transforming the way businesses manage their processes but also inspiring the next generation of technology leaders. Sustainability is crucial in ensuring that we leave a better future for future generations. In this regard, our commitment to social responsibility is evident in our approach to business. We actively seek to provide software solutions for non-profit organizations working in areas such as climate change, education, and health. By leveraging our expertise for social causes, we demonstrate that technology can be a powerful tool for positive change. 30 | www.ciolookindia.com

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