The Leading Hospitality Firms in India – 2024 Sept 2024

LOOK www.ciolookindia.com I N D I A Vol 09 | Issue 03 | 2024 A Look at the Future The Comprehending the Hospitality Trends of 2025 Leading Hospitality Firms in India-2024 Element of Growth The Role of Data Analytics in Driving Success in the Hospitality Sector Mr Neeraj Balani Chief Opera?ng Officer (COO) Ascot Hospitality Ascot Hospitality Redefining Luxury and Service in India's Hospitality Landscape

The Leading Hospitality Firms in India-2024

MAKING INDIAN A GLOBAL TRAVEL DESTINATION I ndia's hospitality sector has transformed entirely, and emerged as a global travel destination. At the close of 2024, large companies redefine luxury as they improve the economy through enhanced guest experiences. These companies have learned and adapted to changing consumer needs through technological innovation, sustainability, and hospitality according to consumer preferences-most of all in the wake of the post-pandemic recovery. Wellness is a new focus area with firms incorporating yoga, meditation, and holistic health treatments into the offerings. Technology is enhancing operations through smart rooms and contactless services allowing for personalized guest interactions. As the Indian hospitality continues to be hot, these companies are ready to take their shine to the effort of creating world-class experiences. Sustainability, innovation, and guest satisfaction will propel India's status as a premier travel destination. Despite all challenges in infrastructure and regulation, bright is the future of these industry leaders. Luxury is no longer about something opulent but about personal experiences and flawless service. High-end organizations today use technology, for example, to enable mobile check-ins, utilize AI-powered concierge services, and thus deliver unique experiences to the guests. Sustainability is woven into operations, with green practices and reduction of carbon footprints becoming an everyday norm. To celebrate these exemplary champion’s victories and glories, CIOLook India has brought this special edition titled, ‘The Leading Hospitality Firms in India-2024.’ The edition not only celebrates the many achievements of these leading hospitality firms, but also showcases the tremendous contribution they are making in empowering Indian tourism, travelling, and hospitality industry. It's growing in both domestic and international markets with companies opening new properties in key locations and tap emerging travel markets in Tier-2 and Tier-3 cities. It is catering to the growth in domestic tourism through its provision of luxury and cultural experiences at affordable prices. Dive in to witness the revolution! - Gaurav PR Wankhade Managing Editor Editor's Note

Profile Cover Story08 24 The Leela Bhartiya City A Wonderful Promise of a Stay Wrapped in Elegance and Modern Luxury Articles Ascot Hospitality Redefining Luxury and Service in India's Hospitality Landscape 20 A Look at the Future Comprehending the Hospitality Trends of 2025 28 Element of Growth The Role of Data Analy?cs in Driving Success in the Hospitality Sector

FOLLOW US ON www.twitter.com/ciolookindia www.facebook.com/ciolookindia/ LOOK The I N D I A www.ciolookindia.com Leading Hospitality Firms in India-2024 Abhishek Joshi Editor-in-Chief WE ARE ALSO AVAILABLE ON CONTENT Managing Editor: Gaurav PR Wankhade Assisting Editor : Prajakta Zurale CONTACT US ON Email sales@ciolookindia.com For Subscription www.ciolookindia.com Firm Featuring Brief DESIGN Visualizer: Sandeep Tikode Art & Design Director: Sarita Bhagat Associate Designer : Nagaraj Patil Ascot Hospitality is committed to bringing hospitality experiences that provide familiar comforts in new ways; everything is marked with modernity, practicality and personality. Mr Neeraj Balani, Chief Operating Officer (COO) Ascot Hospitality Basil is one of the top-notch catering companies and have a complete state-of-the-art kitchen at Pune . Basil Anupam Sarkar, Founder Copyright © 2024 CIOLOOK India, All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from CIOLOOK India. Reprint rights remain solely with CIOLOOK India. Hospitality Pvt Ltd SALES Vice President : Swapnali Vasaikar Asst. Vice President : Tejaswini Whaval Sr. Team Leader : Suraj Gadekar ATL : Reetika Sharma Boutique Group, a hospitality company fully owned by the Public Investment Fund (PIF), develops historic & cultural palaces into ultra-luxury boutique. Mark De Cocinis, CEO Boutique Group Lords Hotels & Resorts is a rapidly expanding and leading mid-segment hotel chain in India and Nepal. Tejveer Singh, CEO Lords Hotels & Resorts TECHNICAL Technical Head : Prachi Mokashi Technical Specialist: Rajeshwari Avhad Technical Consultant : Tanaji Fartade The Leela Bhartiya City Bengaluru is a 5 star luxury hotel near Kempegowda International Airport Bangalore, offering luxurious stay. Mr Rohit Pandey, Hotel Manager The Leela Bhartiya City sales@ciolookindia.com Sept, 2024 SME-SMO Research Analyst : Renuka Kulkarni SEO Lead : Nikita Khadalkar Cover Price: Rs.300/-

Ascot Hospitality Redefining Luxury and Service in India's Hospitality Landscape Our commitment to providing personalized experiences, exceptional service, and unique amenities sets us apart. Mr Neeraj Balani Chief Opera?ng Officer (COO) Ascot Hospitality COVER STORY

The Leading Hospitality Firms in India-2024 I n the heart of India's bustling cities and picturesque landscapes, Ascot Hospitality stands as a beacon of excellence, setting new standards in the hospitality industry. As the leading hospitality firm in the country, Ascot Hospitality has carved out a niche for itself by offering unparalleled luxury, impeccable service, and a commitment to innovation that sets it apart from its competitors. Jabli, Himachal Pradesh, Ludlow House in Kasauli an upscale homestay offering stunning views of the majestic Dhauladhar Mountains Peaks and Tullahmore House Mussoorie is a boutique resort nestled amidst lush greens where the refreshing breeze flows between rolling hills, making us a preferred choice for both business and leisure travellers. “Our commitment to providing personalized experiences, exceptional service, and unique amenities sets us apart,” he adds. “By focusing on creating memorable stays and embracing sustainability, we have positioned ourselves as one of the most spectacular hospitality chain in the industry.” Kasauli and Tullahmore House in Mussoorie, offer curated, immersive experiences that reflect the local culture and heritage. All our Savoy Suites properties are located in strategic locations: Savoy Suites Manesar is situated in IMT Manesar, the hub of automobile companies, while Savoy Suites Noida and Greater Noida are positioned in the heart of corporate, IT, and manufacturing zones. Our suites, starting from 550 sq. ft., feature one bedroom, a separate living room, and a kitchenette, making them ideal for both extended and short stays. The chain also operates Savoy Greens, a series of wayside destinations that provide accommodations and food courts with various outlets to cater to travellers' needs. These locations are designed for convenience and comfort, making them ideal stops for those on the move. They include EV chargers, Pet Care facilities, and ample parking space to support sustainable travel. Founded on the principles of excellence, Ascot Hospitality has grown to become a trusted name in the industry. Its portfolio includes some of the most prestigious hotels, resorts, and restaurants in India. From grand, palatial hotels in the heart of historic cities to serene, eco-friendly resorts nestled in the lap of nature, Ascot Hospitality has mastered the art of creating unforgettable experiences for its guests. An Illustrious Leadership Mr Balani is a distinguished leader in the hospitality industry with a remarkable career spanning over two decades. He has garnered extensive expertise in launching and managing luxury hotels and resorts for some of the most prestigious brands, including The Oberoi Hotels & Resorts, Grand Hyatt, Intercontinental Hotel Group, Radisson Hotel Group, and ITC Hotels. A Premier Hospitality Chain With a diverse portfolio that includes all-suite properties, wayside amenities, upscale homestays, luxury boutique hotels and unique destinations, Ascot Hospitality is currently positioned as one of the most spectacular hospitality firms to experience, its Chief Operating Officer, MrNeeraj Balani, says their properties, such as Savoy Suites, strategically located in prime areas across Delhi/NCR, Savoy Greens which is located in Karnal and As COO of Ascot Hospitality, Mr Balani is responsible for overseeing the group’s properties under the Savoy Suites, Savoy Greens, Tullahmore House Mussoorie, Ludlow House Kasauli, and other upcoming projects. His visionary leadership has been instrumental in shaping the strategic vision of Ascot Hospitality, ensuring operational excellence, and driving the firm's growth and success. His ability to combine strategic foresight with operational expertise has positioned Ascot Hospitality as a leader in its niche, consistently delivering exceptional service and creating memorable guest experiences. Savoy Suites Manesar Recognized as a driving force behind Ascot Hospitality’s tremendous success, Mr Balani’s leadership style is centred on collaboration, empowerment, and continuous learning. He says they believe in building a strong, cohesive team where every member feels empowered, valued and motivated to contribute their best. By fostering an open and inclusive culture, they encourage creativity and innovation, which are crucial to their success. They also invest in regular training and development programs to ensure that their team is equipped with the latest skills and knowledge to excel in their roles. Offering Opulence Ascot Hospitality offers a unique blend of luxury, comfort, and personalized service. Its all-suite properties, such as Savoy Suites, provide spacious accommodations with modern amenities, catering to both short and extended stays. Additionally, its upscale homestays, Ludlow House in

The chain’s specialized services further differentiate it in the global hospitality niche. "Vivaah by Ascot Hospitality" offers bespoke wedding planning and management, creating unforgettable experiences for our guests. The "Savoy Executive Club Membership Programme" adds another layer of exclusivity, “Offering our members tailored benefits and privileges that enhance their stay,” shares Mr Balani, adding that by combining these offerings, they stand out in the global hospitality niche, providing unique guest experiences that cater to a wide range of needs and preferences. Ludlow House, Kasauli Pioneering Green Initiatives Ludlow House, upscale homestay in Kasauli offers a serene mountain retreat with modern amenities, perfect for leisure travelers seeking tranquillity and luxury. The upcoming Tullahmore House in Mussoorie will further enhance our portfolio, offering a boutique luxury experience with personalized services and stunning views, ideal for those looking for a refined and peaceful getaway. At Ascot Hospitality, sustainability–the crucial aspect of the modern hospitality ecosystem–is a core element of its operations. Mr Balani assures that they are committed to integrating environmental responsibility into every aspect of their business. They have implemented energy-efficient systems, waste reduction programs, and eco-friendly practices across all their properties. He adds, “Our green initiatives include rainwater harvesting systems to conserve water, the reduction of single-use plastic waste through biodegradable alternatives, and comprehensive recycling programs.” They also prioritize the use of eco-friendly construction materials and sustainable product sourcing, ensuring that their operations support local communities and reduce our carbon footprint. In addition, Ascot Hospitality actively manages e-waste through proper disposal and recycling protocols. It utilizes STP (Sewage Treatment Plants) to treat wastewater, further minimizing our environmental impact. Its culinary offerings emphasize the use of locally sourced ingredients, supporting regional agriculture and reducing the carbon footprint associated with food transportation. Sustainable to the Core To further its commitment to sustainability, the firm installed solar panels at several of its properties, harnessing renewable energy to reduce its reliance on non-renewable resources. “We have also installed EV chargers at all our properties, making it convenient for our guests to travel sustainably,” informs Mr Balani. Moreover, the team engages in community-based environmental initiatives, such as tree planting drives and the maintenance of green spaces within their properties,

fostering environmental stewardship among their guests and staff. Additionally, Ascot Hospitality implemented a CRM system that helps manage guests’ data, facilitates lead generation, and enables prompt responses to inquiries. “This technology enhances guest engagement, ensuring that we meet their needs efficiently and effectively,” says Mr Balani. By integrating these green initiatives, Ascot Hospitality contributes to a greener future while ensuring that sustainability enhances the overall guest experience, making it a seamless and rewarding part of their stay. Proud to be Ascot Hospitality family Tech-Integrated Warmth At Ascot Hospitality, the leadership recognizes that their employees are their greatest asset, and their growth and development are crucial to their success. “We have cultivated a culture of continuous learning and professional development, ensuring that our team members are Being an experienced leader, Mr Balani shares that the adoption of AI and ML has revolutionized the hospitality industry by enabling personalized guest experiences, optimizing operations, and improving decision-making. At Ascot Hospitality, they have fully embraced these technologies to enhance their service delivery, streamline operations, and gain deeper insights into guest preferences. “One of the key tools we've integrated is a sophisticated AI- powered customer feedback system that allows us to monitor guest feedback in real-time and take immediate action to address any guest concerns,” he adds. This proactive approach not only improves guest satisfaction but also ensures continuous improvement in the service deliveries. Ascot Hospitality excels in both the wedding and corporate sectors. 'Vivaah by Ascot' offers bespoke wedding services, crafting unique experiences through personalized planning, themed décor, and gourmet catering. For corporate clients, our properties feature state-of-the-art conference facilities, flexible meeting spaces, and expansive banquet areas—ideal for MICE events, including large conferences and weddings. Additionally, the Savoy Executive Club Membership provides guests with exclusive privileges like complimentary upgrades, early check-ins, late check-outs, and dining discounts, ensuring a premium and loyal guest experience. Savoy Greens properties are strategically located as ideal way-side destinations for travelers, offering comfortable accommodations and a variety of dining options through their food court facilities. These properties are perfect stopovers for those seeking rest and refreshment during their journeys. At Savoy Greens Jabli in Kasauli, a ropeway is being introduced, adding a unique attraction for guests, along with additional rooms to enhance the stay experience. Similarly, at Savoy Greens Karnal, more rooms are being added to accommodate growing demand, ensuring both properties continue to offer convenience and comfort for travelers. empowered and equipped with the skills they need to excel,” adds Mr Balani. They have also implemented comprehensive e-learning programs, where employees engage in training annually. These programs include self-role plays, task progression exercises, and specialized workshops, all designed to enhance their competencies and confidence in their roles. He states, “As a result, we have successfully maintained a low attrition rate, consistently below the industry average, which reflects our employees' satisfaction and loyalty.” Furthermore, Ascot Hospitality encourages its team members to take ownership of their roles, contribute innovative ideas, and actively participate in decision- making processes. By offering mentorship opportunities and clear career development paths, it empowers its workforce to grow within the organization. “Mr. Balani emphasizes his belief in the philosophy of "One Team, One Goal”. This approach not only enhances their skills but also fosters a strong sense of loyalty and pride in being part of the Ascot Hospitality family.

Conquering Challenges Together Additionally, the chain has been honoured with the Customer Choice Award from MakeMyTrip, further solidifying its reputation as a preferred choice among travellers. The chain’s wayside destination food courts have also earned it the prestigious Certificate of Excellence from Restaurant Guru, highlighting its commitment to providing exceptional culinary experiences. As a leader in India's hospitality industry, the Organisation has faced its share of challenges. Mr Balani shares that one of the significant challenges they faced was during the pandemic when the hospitality industry was severely impacted. “Our team demonstrated remarkable resilience and ingenuity by quickly adapting to the new normal. We implemented stringent safety protocols, introduced contactless services, and reimagined our offerings to meet the changing needs of our guests.” Our green initiatives include rainwater harvesting systems to conserve water, the reduction of single-use plastic waste through biodegradable alternatives, and comprehensive recycling programs. Its accolades also include being awarded the “Best All- Suites Hotel in Delhi/NCR” by HRANI at the 3rd HRANI Convention, a testament to its unwavering commitment to luxury, comfort, and personalized service. A key aspect of their success during this period was the integration of AI-driven solutions. They utilized AI to streamline operations, manage guest feedback in real time, and predict future trends, allowing them to make data- driven decisions swiftly. This technology also enabled the team to personalize guest experiences even in a contactless environment, enhancing guest satisfaction and loyalty. Finally, Mr Balani says testimonials from their clients and guests often emphasize their exceptional service, luxurious accommodations, and attention to detail. “Our loyal patrons and guests have praised the comfort of our facilities, thoughtfully curated experiences at all our properties, and the warm hospitality extended by our team,” he adds before concluding that these recognitions and testimonials underscore Ascot Hospitality’s commitment to excellence and its esteemed position in the market, reflecting the company’s ongoing dedication to creating memorable experiences for its guests. In addition to expanding their boutique offerings, Mr Balani is planning to increase the number of rooms in their existing Savoy Suites properties in Manesar, Noida, and Greater Noida. “This expansion will allow us to cater to the growing demand for luxury accommodations in the Delhi/NCR region,” he adds. This adaptability, combined with the strategic use of AI, not only helped us navigate through the crisis but also strengthened brand Ascot’s reputation for reliability and guest satisfaction. Its ability to innovate and embrace technology ensured that the company emerged from adversity stronger and more resilient than ever. For more information: “Please visit our website at www.ascothospitality.in or call +91114762 2500.” “We are also excited about our upcoming project, Club Savoy in Noida,” a modern luxury hotel that will feature exclusive premium club memberships with modern facilities like an all-weather swimming pool, state-of-the-art gym, tennis courts, theatre, and auditorium for MICE events, as well as a large banquet space ideal for weddings and conferences. The Message to Aspirants Mr Balani’s advice to budding entrepreneurs is to stay focused on delivering exceptional guest experiences while being adaptable to market changes. The hospitality industry is dynamic, and success requires a deep understanding of your target audience, a commitment to quality, and a willingness to innovate. “Building strong relationships, investing in your team, having a strong business acumen and maintaining a sustainable approach are also key to long-term success in this industry.” Their innovative approach includes the development of a ropeway and additional rooms at their Savoy Greens Jabli property in Kasauli, which will further enhance the guest experience at this popular wayside destination Mr Balani adds, “We have successfully launched Legends of India, an online and takeaway food delivery platform, which has played a crucial role in building our brand and will continue to be a key component of our growth strategy.” We have successfully launched Legends of India, an online and takeaway platform for food delivery, which has played a crucial role in building our brand and will continue to be a key component of our growth strategy. Expansion Ethos of Exquisiteness Looking ahead, he says they envision scaling their “house of brands” by strategically expanding their portfolio with new properties, such as the upcoming Tullahmore House in Mussoorie, alongside their existing Ludlow House in Kasauli. These luxury boutique hotels and resorts will further enhance their presence in sought-after destinations, catering to discerning travellers seeking personalized services, immersive experiences and exquisite amenities. The Crowning Jewels Ascot Hospitality has consistently been recognized for its excellence in the industry. For the last three consecutive years, it has won the prestigious Tripadvisor Travellers’ Choice Award, ranking4.5 among the top10% of hotels.

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A Look at the Future Comprehending the Hospitality Trends of 2025 20 | www.ciolookindia.com Sept, 2024 21 | www.ciolookindia.com Sept, 2024

A Look at the Future A Enhanced Safety and Hygiene Standards s the hospitality industry continues to evolve, understanding emerging trends is crucial for businesses looking to stay competitive and relevant. By 2025, several key trends are expected to reshape the landscape of hospitality, influenced by changing consumer behaviors, technological advancements, and global events. This article explores the anticipated hospitality trends of 2025 and how they will impact the future of the industry. digital room keys. Hospitality businesses will invest in technology that minimizes physical contact while enhancing convenience. Hybrid Hospitality Models In a post-pandemic world, heightened safety and hygiene standards will remain a top priority for hospitality businesses. The COVID-19 pandemic accelerated the shift toward hybrid models in various sectors, and the hospitality industry is no exception. By 2025, hybrid hospitality models will be more prevalent, blending traditional services with innovative approaches. Robotics and AI: The use of robots for tasks such as room service delivery, cleaning, and concierge services will increase. AI-powered chatbots will provide instant customer support, answering queries and making reservations, allowing staff to focus on more complex guest needs. Rigorous Cleaning Protocols: By 2025, enhanced cleaning protocols will become the norm, with hotels and restaurants implementing rigorous sanitation measures to ensure guest safety. Transparent communication about these practices will be crucial for building trust with customers. Remote Work Accommodations: As remote work becomes a permanent fixture for many, hotels will adapt to cater to this demographic by offering workation packages. These packages will combine leisure and work, providing comfortable accommodations with amenities conducive to productivity. Increased Emphasis on Sustainability Focus on Diversity and Inclusion Health Monitoring: Businesses may incorporate health monitoring technologies, such as temperature checks and health screenings, to ensure the safety of both guests and staff. The focus will be on creating a safe environment without compromising the guest experience. Sustainability has become a defining trend in the hospitality industry, and by 2025, it will be more critical than ever. Consumers are increasingly aware of their environmental impact and prefer brands that prioritize sustainability. The hospitality industry will place greater emphasis on diversity and inclusion, recognizing the importance of reflecting and serving a diverse customer base. Blending Hospitality with Experience: The focus will shift from merely providing a place to stay to creating memorable experiences. Hospitality businesses will offer curated experiences that combine lodging with activities, dining, and entertainment, appealing to guests seeking immersive travel experiences. Inclusive Policies: By 2025, hospitality businesses will adopt inclusive policies that ensure representation and equality across all levels of their organizations. This includes hiring practices, employee training, and creating environments that celebrate diversity. Eco-Friendly Practices: Hospitality businesses will adopt more eco-friendly practices, such as reducing single-use plastics, utilizing renewable energy sources, and implementing water conservation measures. Hotels and restaurants will be expected to source local and organic ingredients, contributing to sustainable supply chains. Conclusion: A Future-Ready Hospitality Landscape As we look towards 2025, the hospitality industry is set to undergo transformative changes driven by sustainability, personalization, technology, wellness, diversity, and safety. Businesses that embrace these trends will not only enhance guest experiences but also position themselves for long- term success in a competitive market. Cultural Sensitivity: As global travel resumes, understanding cultural nuances and preferences will be paramount. Hospitality providers will offer culturally sensitive services and experiences that respect and celebrate the diverse backgrounds of their guests. Health and Wellness Integration Sustainable Design: New constructions and renovations will focus on sustainable design principles, incorporating energy-efficient technologies, green materials, and waste reduction strategies. Guests will seek accommodations that reflect their values, making sustainability a key differentiator in the market. The importance of health and wellness will continue to rise in the hospitality industry, with businesses incorporating wellness-focused amenities and services. By staying attuned to evolving consumer expectations and leveraging innovative solutions, hospitality providers can create a future-ready landscape that meets the demands of the modern traveler. The path forward is bright, and those who adapt to these emerging trends will thrive in the dynamic world of hospitality. Holistic Well-Being: Hotels and resorts will expand their wellness offerings, including fitness classes, spa treatments, and nutrition-focused dining options. Properties will prioritize guests’ physical and mental well-being, creating environments that foster relaxation and rejuvenation. Rise of Personalization through Technology In an age where consumers demand tailored experiences, personalization will become a cornerstone of the hospitality industry by 2025. Technology will play a pivotal role in delivering these personalized experiences. Health-Centric Design: The design of hospitality spaces will reflect a commitment to health, incorporating features like enhanced air filtration systems, natural lighting, and outdoor spaces. These elements will contribute to a healthier environment for guests, aligning with their growing focus on well-being. Data-Driven Insights: Hospitality businesses will leverage data analytics and artificial intelligence (AI) to gain insights into guest preferences and behaviors. This information will enable them to offer personalized recommendations, targeted marketing, and customized services that enhance the overall guest experience. Advanced Technology and Automation Technology will continue to revolutionize the hospitality industry, with advanced automation and smart solutions becoming more commonplace by 2025. Smart Room Technology: The integration of smart technology into hotel rooms will allow guests to customize their environment—controlling lighting, temperature, and entertainment options through mobile apps or voice- activated assistants. This level of personalization will elevate guest satisfaction and loyalty. 22 | www.ciolookindia.com Contactless Solutions: The demand for contactless experiences will persist, with guests expecting seamless check-in and check-out processes, mobile payments, and Sept, 2024 23 | www.ciolookindia.com Sept, 2024

The Leading Hospitality Firms in India-2024 The Leela Bhartiya City A Wonderful Promise of a Stay Wrapped in Elegance and Modern Luxury I Please brief our audience about your Hotel, its USPs, and how you are currently positioned as one of the most spectacular hotels to experience. n contemporary vibrant times, whenever one wants to experience the most spectacular hotelling feel, the obvious choices are few. Among them, The Leela Bhartiya City shines at the top. A luxury hotel that redefines the concept of opulence in Bengaluru, The Leela, situated in the heart of Bhartiya City, is a stunning property that blends world-class architecture with sophisticated interiors to offer guests an unforgettable experience. With its lavish rooms, award-winning dining options, state-of-the-art amenities, and breathtaking views, The Leela Bhartiya City is more than just a place to stay—it's a destination in itself. “Whether you're visiting for business or leisure, we promise a stay wrapped in elegance and modern luxury,” says Mr Rohit Pandey, the Hotel Manager. A Hotel that exudes urban sophistication and modern luxury, The preferred address designed with exquisite spaces offering the perfect set up for special events. The Leela Bhartiya city is nested in a pristine lifestyle enclave of a mixed-use complex offering its guests well- appointed luxurious and spacious rooms along with award winning restaurants. The hotel has Amaris, the spa which offers signature therapies, yoga experience and a fully functional gym. The mixed-use complex offers the guests the comfort of shopping at the mall along with various F&B options; to enjoy the outdoors the hotel offers its guests cycling and picnic in the gardens. The hotel is conveniently located just 25 minutes from the airport, within walking distance to BCIT, 12 minutes’ drive to Manyata tech park and 20 minutes from KIADB. With more than 22 years in the hospitality industry, Mr Pandey has always challenged himself to get out of the comfort zone. He has led diverse teams and been associated with some great hotel brands like Leela, Oberoi, Taj, One&Only and Aman during his tenure. He has been part of six preopening teams across India, Maldives and Seychelles. Mr Pandey, your leadership style is often recognized as a driving force behind your company's achievements. Could you shed light on your approach to leadership and team building within the organization? When we interviewed Mr Pandey, he was more than happy to share with us the factors that make The Leela Bhartiya City popular among its ardent followers. Here are the highlights of that candid discussion. 24 | www.ciolookindia.com Mr Rohit Pandey, Hotel Manager The Leela Bhartiya City I like to foster a sense of unity, collaboration and shared purpose among my team members. I believe in leading Sept, 2024 25 | www.ciolookindia.com Sept, 2024

The workforce is the cornerstone of any successful organization. How does your hotel foster a culture of growth, skill development, and empowerment among its employees? from the front but at the same time empower my team, allow them the opportunity to voice their opinions and to allow creativity to flow through the system. I inspire and motivate my team to work towards the vision of the company. I strongly believe in empowering my team to coach them and believe a lot in coaching and mentoring the youngsters. I am very straightforward and candid in sharing my feedback with my team. I strongly believe and would suggest that anyone who wishes to be part of this industry must be passionate about it as hospitality is from the heart. Come experience the openness at the Leela Bhartiya City, the open gardens are true reminiscence of the garden city of Bengaluru. While it appears to be quite glamorous from the outside, it is a very competitive space, dynamic, and trends constantly change but it is a very competitive space, dynamic and trends constantly keep changing. We at The Leela Bhartiya City focus on having a team that is built on the foundation of empowerment and gender parity. The right balance would help us bring in the right talent as well as establish a prosperous working culture in the hotel. As stakeholder management we focus on hiring the right talent that is carefully chosen and impart him with training and all the desired tools to wow our guests. Leela as a brand stay committed towards growing and developing its people. While opening up the hotel for simulations we had the team members, supervisor, manager’s and their families staying over in the hotel to experience the hotel and its services And in continuation with same we have a policy whereby each single new joiners of the hotel, gets to experience 1-night stay in the hotel and experience all the hotel facilities during his orientation. Apart from this we have also initiated 30 days and 90 days meeting with GM and all HODs. This is part of the initiative to handhold the employees in the first 90 days and help them settle in smoothly. Tell us more about your hotel’s offering and what aspects make it stand out in today’s global hospitality niche. So, before venturing in, it is important that you research and learn from the best in the trade. The most important thing to remember is that you need to build a brand, emphasize customer experience and sustainable practices for long term success in the hospitality industry. The Leela Bhartiya city is nested in a pristine lifestyle enclave of a mixed-use complex offering its guests well- appointed luxurious and spacious rooms along with award- winning restaurants. The hotel has Amaris, the spa which offers signature therapies, yoga experience and a fully functional gym. The mixed-use complex offers the guests the comfort of shopping at the mall along with various F&B options; to enjoy the outdoors, the hotel offers its guests cycling and picnic at the gardens. The hotel is conveniently located just 25 minutes from the airport, within walking distance of BCIT, 12 minutes' drive to Manyata Tech Park and 20 minutes from KIADB. What would be your advice to budding entrepreneurs who aspire to venture into hoteling space? I strongly believe that anyone who wishes to be part of this industry must be passionate about it. While it appears to be quite glamorous from the outside, it is a very competitive space, dynamic and trends constantly keep changing. So, before venturing in, it is important that you research well and learn from the best in the trade. The most important thing to remember is that you need to build a brand, emphasize on customer experience and sustainable practices for long term success in the hospitality industry. cooking for kids, flee market experiences, day trip to Mysuru and many more. Multiple venue option for weddings. Legendary Leela dining experiences for your social and corporate dining. Ÿ Ÿ As a leader in India's hoteling industry, your hotel has likely faced its share of challenges. Could you share an instance where your team's resilience and ingenuity triumphed over adversity? Being an experienced leader, share your opinion on how the adoption of modern technologies like AI and ML impacts the industry and how your firm is adapting to the change? Come experience the openness at the Leela Bhartiya city, the open gardens are true reminiscence of the garden city of Bengaluru. This urban resort offers its guests various unique experiences for all our guests travelling in a group or individual. How do you envision scaling your hotels operations and offerings in future? If I have to name one challenge, then it has to be Covid 19 which was the biggest challenges faced by anyone of us. I personally believe that while technology will enable better comfort for guests and efficiencies in processes as we advance. But the hospitality industry can never become robotic, and I see it getting more experiential. It will not be just about the food you eat or room you stay in, it will be about the whole experience. People would want to explore newer destinations, walk the paths lesser known and have experiences tailor made, or custom made based on their preferences. I also feel the current generation is very much driven by sustainability so that would be another guiding factor. • Create and highlight brand differentiation through immersive programming • Leverage the integrated township of Bhartiya City for a thoughtfully crafted experience. • Create experiential itineraries leveraging location • Curate bespoke events, collaborations and strategic partnerships with luxury brands • Curate social media channel-specific strategy. Hosting Exclusive wine dinners with clubs like Bangalore Black Tie, Bangalore Wine Club, La Chaîne des Rôtisseurs, Overseas Women’s Club, and The Wine Connoisseurs. Create a unique dining experience to bring CBD guests to north Bangalore. Hosting art-centric events at the hotel. Poetry evenings, collaborating with painters, art exhibitions, etc. Largest room size in the comp set 450SFT. Award winning restaurants – Falak, TLO, Quattro and The Library BAR. Convention centre attached to the hotel. Eight breakout venue option. 21ft celling height. Rigging points for convenient set ups. Freight elevators for hassle free large set ups and car launches. Natural light in pre-function areas and multiple meeting spaces. Show kitchen for an elevated experience. team for end-to-end support. Three large outdoor venues for team building and gala dinners. Large inventory of base rooms. 85 twin bed options. Various MICE experiences – Cricket ground, Football court, wine tours at Grovers, chef’s cookoff, no flame 26 | www.ciolookindia.com Ÿ Ÿ We were opening up our hotel during the Covid pandemic with so much uncertainty around. We had hired our first batch of associates, around 65, which comprised all departments and all sets of employees, fresher to experienced staff. They had all reached Bengaluru, finished their joining formalities, and getting through medicals etc. And that’s when the lockdown started, and all of the staff were confined into their rooms away from their families and can’t come to the hotel. Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ And lastly the industry would be shaped by wellness and wellbeing. People would be on the lookout for wellness experiences which would include fitness, healthy eating options and rejuvenate their minds. We wanted to keep them engaged and motivated, so we thought outside the box and started conducting online training sessions from 9 a.m. to 6 p.m. In addition to skill training conducted by senior management, we also did mentor sessions with celebrity chefs and mixologists to keep the training programme exciting. As a result, we could keep our team high in spirits and ready for the successful opening of our hotel. 27 | www.ciolookindia.com Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ To summarize it the future would be the blend of technology, personalization and a focus on wellbeing and sustainability. Sept, 2024 Sept, 2024

Element of Growth The Role of Data Analytics in Driving Success in theHospitality Sector I that they remain in competition and relevant in an industry that is aggressively changing. In 2025, a number of key trends are expected to reshape the hospitality landscape, driven by changes in behavior, technology, and global events. This article looks into probable hospitality trends in 2025, and how they will affect the future of the industry. t means the hospitality industry will continue to evolve, and it becomes highly important for businesses to track emerging trends so Increasing Demand for Sustainability Sustainability has become one of the defining trends in hospitality and, in 2025, will be so much more crucial than it is at this moment. Consumers increasingly know their impact on the environment and, therefore, select brands that are concerned with sustainability. More and more, hospitality businesses will take up sustainable practices like eliminating single- use plastics, renewable sources of energy, and conserving water. In hotels and restaurants, they would look for more local and organic food 28 | www.ciolookindia.com Sept, 2024 29 |www.ciolookindia.com Sept, 2024

Element of Growth sources and find sustainable supply chains. Sustainable Design: New constructions and renovated buildings would mainly highlight the principles of sustainable design besides using energy-efficient technologies, green materials, and waste reduction strategies. Guests will find abodes that allow them to reflect their values, so sustainability will be a major difference-maker in the market. work-from-anywhere accommodations that provide comfortable stay with amenities conducive to productivity. Robotics and AI: Automate in-room service delivery, cleaning, and concierge services. Guest requests will be taken care of with the help of AI- enabled chatbots. Such bots will allow staff to interact more intimately with guests. the guest experience but rather focuses on the safety it offers. Conclusion: A Future-Ready Hospitality Landscape Hybrid Hospitality with Experience: instead of providing a place to stay only, the focus of the industry must be changed into becoming memorable experiences and be more curated experiences in hospitality businesses; these experiences are a combination of lodging with activities, dining, and entertainment. The guests desire these immersive or travel experiences. Diversity and Inclusion in Hospitality The hospitality industry is going to witness a transformation revolutionized in those factors such as sustainability, personalization, technology, wellness, diversity, and safety as we move towards 2025. Accepting these trends will surely better the guest experience for businesses but get them on the right side of longevity in a competitive marketplace. Hospitality will emphasize diversity and inclusion because these are perceived as essential for a proper representation of customer markets. Inclusive Policies: Hospitality organizations will have inclusive policies that reflect and emphasize the importance of equal representation at all levels across their organization. This will be done through hiring and training practices, which create an atmosphere of enjoying cultural diversity. Rise of Personalization through Technology In the world of personalization, there is a high demand for consumers to receive customized experiences, and by 2025, the foundation of the hospitality industry will be centered around such philosophies. Technology will ensure this becomes a reality. Health and Wellness Health and wellness remain on the cards to stay relevant for the hospitality business going forward as companies transform themselves with wellness-centered amenities and services. Be attuned to the shifting expectations of consumers, use innovative solutions, and create a future-proof landscape for hospitality providers in meeting the changing demands of modern travelers. It's a bright future, and it's emerging, and only the variables that adapt will thrive in the dynamic hospitality landscape. Data-Driven Insights: With the use of data analytics and artificial intelligence, hospitality businesses will know guest preferences and behavior. Data gathered from guests will enable them to give personalized recommendations, targeted marketing, and tailor-made services that would blend to enhance the overall guest experience. Culture sensitivity: The nuances of each culture, as well as their preferences, will assume priority in global travel when resumed in the future. Hospitality providers will offer culturally sensitive hospitality services and experiences to honor and appreciate the rich cultural backgrounds of guests visiting. Holistic Wellbeing: Hotels and resorts are going to be on the expansion train with regards to wellness-related offerings, including exercise classes, spa treatments, and healthy-focused dining. Properties will focus on physical and mental wellbeing of their guests by creating peaceful and rejuvenating environments. Improved Safety Hygiene Standards Smart Room Technology: In the smart room, smart technology in hotel rooms will allow guests to further personalize their surroundings—adjusting lighting, temperature, and entertainment options via mobile apps or voice commands. This degree of personalization will give hospitality its greatest opportunity yet to satisfy guests and ensure loyalty. Health-Centric Design: Hospitality spaces are going to be healthy. This will include features such as clean-air filtration systems, daylighting, and outdoor accessibility. All these elements are going to contribute toward a healthier hospitality experience for a guest who increasingly focuses on wellness. The first thing on the mind of hospitality businesses moving forward into this post- pandemic world is going to be higher safety and hygiene standards. Stringent Sanitation Measures: In this new normal, by 2025, even more stringent cleaning protocols will become the order of the day-and hotels and restaurants will ensure this is done with stringent sanitation measures to ensure guest safety. Communicating clearly around this is going to be important for customers in trusting them. Advances in Technology and Automation Hybrid Models for Hospitality The hospitality industry will continue to see technological advancement, especially with automation and smart solutions becoming an integral element of the hospitality industry by 2025. The COVID-19 pandemic has accelerated migration toward hybrid models in most industries. Hospitality is not immune to this trend and can be expected to see a widespread presence of hybrid hospitality models by 2025. Old traditions will begin to blend with new technique approaches toward services. Health Monitoring: There can be the implementation of technologies for health monitoring, such as temperature checks and screenings, that would be considered in maintaining safety across both guests and employees. Here, the efficiency of the place would be ensured to where it doesn't compromise 31 | www.ciolookindia.com Contactless Solutions: The contactless experience will be in demand. Currently, guests might expect to receive contactless experiences in checking and checkout, payment in mobile phones, and even digital keys. Hospitality businesses will continue investing in solutions that minimize touch points and increase convenience. Accommodations for Remote Workers: As remote work settles in for most, hotels need to innovate to meet this new client base. Perhaps it's offering workation packages-a mix between leisure and 30 | www.ciolookindia.com Sept, 2024 Sept, 2024

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The Leading Hospitality Firms in India – 2024 Sept 2024

The Leading Hospitality Firms in India – 2024 Sept 2024

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