ConnieKnows - Providing Excellent Customer Service

1. Providing Excellent Customer Service For the first part of this article click here to read: How to Provide Amazing Customer Service … nd part of the “How to Provide Amazing Customer Service?” ConnieKnows explains This is the 2 how to provide Excellent Customer Service by • Explaining your Service Effectively • Showing Respect to your Customers • Staying Calm, Friendly and Patient • Saying very simple phrases such as “Please” and “Thank You.” Explaining Your Service Effectively Never assume that your prospect has heard of your business or company. Moreover, never assume that they know about your companies policies and procedures. Showing Respect to your Customers Number One Rule: Show respect. You have found the perfect prospect, and you might be the most knowledgeable about your service. However, those won’t do much if you turn off your potential buyer by talking down to him, being self-important, sounding rude, or being too aggressive. Stay Calm, Friendly and Patient Of course, customers aren’t always in a pleasant mood. Oftentimes, they are also wary of sales talks or don’t believe in your competence. So they can become, uncooperative, or downright demanding even. Still, don’t respond in a negative way. What you must do is to be cool and keep your emotions in check. Do not be intimidated, but do not engage in an unhealthy debate or argument. Be patient. Saying very simple phrases such as “Please” and “Thank You.” In relation to the previous items, observe politeness. Always say “please”, “thank you” and similar polite words whenever appropriate during your conversations. Say warm greetings at the start of every talk. Say a thank-you after every transaction, whatever the outcome, regardless of who contacted who. Read the full article Providing Excellent Customer Service at ConnieKnows!