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Get Certified with GCP-GCX Genesys Cloud CX Exam 2023 boost your career with Genesys Cloud CX Certified Professional-Con

Are you looking to advance your career in the customer experience industry? Look no further than the GCP-GCX Genesys Cloud CX Certified Professional-Consolidated Exam in 2023. This certification exam is designed to validate your expertise in Genesys Cloud CX, a leading cloud-based contact center solution. By earning this certification, you can demonstrate your knowledge and skills in areas such as contact center operations, customer journey mapping, agent desktop design, analytics and reporting, and more. Preparing for the GCP-GCX exam may seem daunting.<br>https://www.certsgrade.com/pdf/GCP-GCX/

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Get Certified with GCP-GCX Genesys Cloud CX Exam 2023 boost your career with Genesys Cloud CX Certified Professional-Con

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  1. C E R T S GR A DE High Grade and Valuable Preparation Stuff High Grade and Valuable Preparation Stuff Genesys GCP-GCX Genesys Cloud CX Certified Professional-Consolidated Exam Questions And Answers PDF Format: For More Information – Visit link below: https://www.certsgrade.com/ Version = Version = Product Visit us athttps://www.certsgrade.com/pdf/gcp-gcx/

  2. Latest Version: 6.0 Question: 1 Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX? A. Workgroups B. Rooms C. Groups D. Roles Answer: D Explanation: Reference: https://help.mypurecloud.com/articles/about-roles-permissions/ Question: 2 Genesys Cloud CX supports embedded clients for Salesforce and Zendesk. A. True B. False Answer: A Explanation: Reference: https://help.mypurecloud.com/articles/about-the-genesys-cloud-embedded-clients/ Question: 3 Which of the following are AND Evaluation Methods? (Choose three.) A. All skills matching B. Best available skills C. Bullseye matching D. Disregard skills E. Agent availability Answer: B, C, E Visit us athttps://www.certsgrade.com/pdf/gcp-gcx/

  3. Explanation: Reference: https://help.mypurecloud.com/articles/acd-evaluation-routing-methods/ Question: 4 What is the distinguishing feature between queues and groups? A. Queues can have agents as members, while groups cannot. B. Both queues and groups have the same ACD capabilities. C. Unlike groups, queues allow for more complex scenarios like skill-based routing. D. Queues can be used in Architect flows, while groups cannot. Answer: C Explanation: Reference: https://helpdesk.telebroad.com/support/solutions/articles/4000089779-what-is- thedifference-between-queue-and-group-or-agent-and-user- #:~:text=A%20Queue%20is%20a%20collection,handle%20overflow%20and%20call%20assignments Question: 5 Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.) A. Language B. Roles C. Skills D. Queue Answer: A, C Explanation: Reference: https://help.mypurecloud.com/articles/add-acd-skill-language-user/ Visit us athttps://www.certsgrade.com/pdf/gcp-gcx/

  4. For More Information – Visit link below: http://www.certsgrade.com/ PRODUCT FEATURES 100% Money Back Guarantee 90 Days Free updates Special Discounts on Bulk Orders Guaranteed Success 50,000 Satisfied Customers 100% Secure Shopping Privacy Policy Refund Policy Discount Coupon Code: CERTSGRADE10 Visit us athttps://www.certsgrade.com/pdf/gcp-gcx/ Powered by TCPDF (www.tcpdf.org)

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