1 / 4

Master the Service Cloud Ace the ADX261 Administer and Maintain Service Cloud Exam 2023 and Unlock Your Career Potential

Looking to take your Salesforce career to new heights? Prepare yourself for success with the ADX261 Administer and Maintain Service Cloud Exam 2023. This comprehensive certification exam validates your expertise in administering and maintaining Service Cloud solutions. By mastering key concepts such as case management, omni-channel routing, and knowledge base customization, you'll become an invaluable asset to organizations seeking top-notch customer service capabilities. <br>https://www.certsgrade.com/pdf/ADX261/

David212
Download Presentation

Master the Service Cloud Ace the ADX261 Administer and Maintain Service Cloud Exam 2023 and Unlock Your Career Potential

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. C E R T S GR A DE High Grade and Valuable Preparation Stuff High Grade and Valuable Preparation Stuff Salesforce ADX261 Administer and Maintain Service Cloud Exam Questions And Answers PDF Format: For More Information – Visit link below: https://www.certsgrade.com/ Version = Version = Product Visit us athttps://www.certsgrade.com/pdf/adx261/

  2. Latest Version: 28.0 Question: 1 Agents at Universal Containers are required to update the case status to Waiting for Customer after they send an email to the case contact. Support Managers are noticing that many Agents are forgetting to perform this step. What should a consultant recommend to address this problem? A. Configure Process Builder B. Activate a Validation Rule C. Define Case Escalation Rules D. Create a Case Macro Answer: D Question: 2 A consultant has been hired to integrate a client's phone system with the Salesforce Service Console. What are two key considerations for this integration? Choose 2 answers A. CTI Adapter configuration B. Lightning Console enablement C. Call Center Definition File creation D. Service Console case creation configuration Answer: A, C Question: 3 Universal Containers is planning to provide different levels of support to customers in order to ensure its Agents are working within the confines of the Service Level Agreement. Which feature should the Consultant consider? A. Omni-Channel B. Entitlements C. Case Escalation D. Case Milestones Answer: B Visit us athttps://www.certsgrade.com/pdf/adx261/

  3. Question: 4 The contact center at Universal Containers offers support through phone, email, public website, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management. Which two reports should the contact center manager present to executive management? Choose 2 answers A. Number of cases closed by self-service users. B. Average call handle time by team. C. Number of Knowledge articles created each month. D. Number of cases created using Communities by month. Answer: A, D Question: 5 Which three are characteristics of Visual Workflow? Choose 3 answers A. Apex code must be used to update fields in the database. B. Elements can be used to pass data to legacy systems. C. Apex code must be used to pass data to legacy systems. D. Only one version of a flow can be activated at a time. E. Elements can be used to update fields in the database. Answer: A, B, D Visit us athttps://www.certsgrade.com/pdf/adx261/

  4. For More Information – Visit link below: http://www.certsgrade.com/ PRODUCT FEATURES 100% Money Back Guarantee 90 Days Free updates Special Discounts on Bulk Orders Guaranteed Success 50,000 Satisfied Customers 100% Secure Shopping Privacy Policy Refund Policy Discount Coupon Code: CERTSGRADE10 Visit us athttps://www.certsgrade.com/pdf/adx261/ Powered by TCPDF (www.tcpdf.org)

More Related