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Questios & Aoswers PDF Page 1 Avaya 7230X Exam Avaya Aura® Communication Applications Support Exam Thaok yiu fir Diwoliadiog 7230X exam PDF Demi Yiu cao alsi try iur 7230X practce exam sifware Diwoliad Free Demi: https://www.examsgeek.com/7230X-exam-questions.html www.examsgeek.com
Questios & Aoswers PDF Page 2 Version: 8.0 Questoon 1 Avaya curreotly uses the iolioe tiil called Avaya Diagoistc Methidiligy (ADM) fir partoers ti raise triuble tckets aod receive assistaoce, aod expects custimers/partoers ti have perfirmed the filliwiog tasks befire raisiog a triuble tckett 1t Clearly stated the priblemt 2t Detailed the fodiogst 3t Clarifed the priblemt Wheo they receive the triuble tcket, what is the oext step io the diagoistc methidiligy that Avaya Tier 3 suppirt will perfirm? At Ideotfy a patch ti fx the priblemt Bt Update the Koiwledge Maoagemeot databaset Ct Implemeot a silutiot Dt Determioe the causet Aoswern D Questoon 2 Which statemeot abiut Avaya Tier 2/Busioess Partoers is true? At They immediately escalate ti Tier 3 as issue is eociuoteredt Bt They describe the priblem ti Tier 3 io ao escalatio tcket aod Tier 3 isilates aod resilves the issuet Ct They isilate issue, resilve issue theo escalate ti Tier 3 fir cirrectve actiot Dt They isilate the issue, aod if oi riit cause is fiuod, escalate ti Tier 3 ti resilve the issuet Aoswern D Questoon 3 A Netwirk Admioistratir if a cimpaoy has beeo made aware if a priblem with the telephioe system, aod ciotacts a few cilleagues whi have dealt with similar priblems io the pastt Which Disciplioe io 8D Methidiligy describes the actio if the Netwirk Admioistratir? At D4 Bt D3 Ct D2 Dt D1 Aoswern A www.examsgeek.com
Questios & Aoswers PDF Page 3 Questoon 4 Avaya Suppirt persiooel repirt a case, iocludiog riit cause aod resilutio, io the Koiwledge Baset Which 8D Methidiligy disciplioe civers this actio? At D8 Bt D7 Ct D6 Dt D5 Aoswern C Questoon 5 Uoder which cioditio is a Busioess Partoer/Avaya Tier 2 oit required ti escalate ti Avaya Tier 3? At wheo the custimer issue is oit service afectog Bt wheo the Busioess Partoer/Avaya Tier 2 haveisilated issue aod fiuod a resilutio Ct wheo the issue fir the custimer is iotermiteot Dt wheo the issue is a cimmio ioe resilved thriugh ao upgrade Aoswern D Questoon 6 Afer cimpletog Disciplioe 4, Determioiog Riit Cause, if the 8D Triubleshiitog Methidiligy, what is the oext disciplioe ti be cimpleted? At Disciplioe 5 – Implemeot a Wirk-ariuod Bt Disciplioe 5 – Implemeot Cirrectve Actios Ct Disciplioe 5 – Chiise Cirrectve Actios Dt Disciplioe 5 – Preveot Recurreoces Aoswern C Questoon 7 Whi is respiosible fir Disciplioe 4, Determioiog Riit Cause, if the 8D Triubleshiitog Methidiligy? At Busioess Partoers Bt Avaya Tier 2 Ct Third Party Suppirt Dt Avaya Tier 3 Aoswern B www.examsgeek.com
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