ITarian Remote Monitoring and Management | RMM

2. 01 What is Remote Monitoring And Management (RMM)? RMM is a type of remote monitoring and management tool which helps MSPs to monitor client endpoints, networks and computers remotely. An RMM IT software is deployed through an "agent" (a small software footprint), which is installed on client systems, workstations, servers, mobile devices etc. MSPs acquire remote monitoring capabilities thought these agents. These agents send back client devices' data to the MSPs. This information includes machine status, machine health and more. Therefore, the MSPs, by deploying a robust RMM tool, gather insight into client networks. They are thus able to monitor machines remotely, maintain them and keep them up-to-date and even get the devices to stay ahead of issues and resolve them remotely. An alert (often referred to as a -"ticket"-) is created when one of the RMM agents deployed on a client machine/network detects a problem. This ticket is sent back to the MSP. The MSP then takes the necessary action to get the issue resolved. Tickets created by the RMM agents are classified on the basis of the type of the issues and their severity; this kind of clarification helps MSPs identify issues as critical or non-critical.

3. How Does RMM Software Work? The RMM system refers to the monitoring software that identifies and reports problems to the service providers, allowing experts (RMM experts) to fix such identified issues. It involves in active maintenance updating the OS, antivirus definitions, de-fragmenting hard disks and more. The RMM IT software is a handy and an efficient tool for system administrator. List of main functions: Collect details on the client's computing systems, applications, and software # Generate activity reports and data to MSPs # Provide relevant alerts and tickets when the need arises # Track network condition # Monitor all endpoints and clients concurrently # Automate planned maintenance duties #

4. Benefits Of Using Remote Monitoring Software (RMM) # MSP and Device Location Doesn't Matter MSP businesses work full-time, with 24 hour monitoring. But of course, admins can't work a 24 hour shift. RMM makes the admins' jobs possible and lives much easier. If any issues happens late at night or on a weekend, RMM can help the admin. RMM can send emails and prompt the admin that something is going on. Location of the PC doesn't matter, so the admin can work at home if needed. He just needs an Internet connection and an available computer. # Network Safety RMM makes everything run smoothly and safely. The program receives real- time information on attempted hacking or breaching activity to the network. # Limit User Access RMM determines who can have access to which endpoint or device. When you limit access to people, it becomes much more harder for cybercriminals to steal data or breach your network. Though there are chances that a smart hacker can compromise part of your network, they still must have admin permission to get any important data.

5. Benefits Of Using Remote Monitoring Software (RMM) IT Personnel Can Be Assigned To Different Places # If your company has an extensive network, you might need a lot of IT personnel to administer all the phases of the operation. Good thing that RMM is available for your staff to use in other branches of your company even if they're out of the country. Save Money on Travel Expenses # Just like the first benefit, the admin can control and manage the network anywhere without spending money on travel. The network is just a click away, and since RMM is cloud based, it saves time and money. Plus, your IT personnel can relax on his vacation days.

6. Factors To Consider When Selecting Remote Monitoring Software (RMM) # Seamless Onboarding The RMM tool should easily discover devices and deploy agents automatically in your client's environment. This is one of the signs that the RMM system you've selected is going to serve you and your clients efficiently. # Flexible Pricing Model You should be paying only for the number of nodes (systems) that are in your clientele. Anything more would result in a loss for you. (Example: if there are 70 nodes, pay only for 70 nodes and not 100). So always go for RMM vendors who offer flexible pricing models which help you with a pay- as-you-go model that ensure you don't incur any loss. # Efficient Automation Your RMM tool should provide efficient monitoring and maintenance automation capabilities. Because an efficient automation system frees up your technicians so that they can focus on more crucial service calls. # Remote Monitoring and Management tools should also integrate well with your PSA, Helpdesk or Incident Management tools. They should automatically create tickets in these modules whenever a monitoring alert is triggered so that your client issues can be investigated and resolved even before your clientele find them out. Hassle-free Integration

7. Factors To Consider When Selecting Remote Monitoring Software (RMM) # Top-Notch Reporting Continuous monitoring will be of no use to you if your RMM does not have a 'proper reporting mechanism' in place to give you the 'overall picture of your clientele's network' which is being surveilled. # Ability to Manage Mobile Devices More and more users are demanding some level of mobile connectivity while away from office — be it corporate device or BYOD. So it's best to opt for RMM tools that give you the ability to manage mobile devices as well as desktops and servers. # Patch Management System vulnerabilities can be tackled efficiently via patch management. So if patch management is offered as a part of remote management then you have a powerful combination which will dramatically reduce the network's devices from being compromised. # If your RMM system can collect vital client data but fails to display the same to you in a comprehensive way, then again it will be a total waste of time. So your remote monitoring and management tool should have an easily understandable dashboard that gives you a centralized view of the health of your client's network. It should clearly point out critical things which need your attention. Easily Understandable Dashboard

8. Why Itarian RMM Software? As an MSP, you're responsible for the health and security of your customers' IT environments. That means you need the tools to monitor and manage their environments efficiently and cost-effectively. ITarian's RMM software lets you manage network endpoints, computers, mobile devices, and the entire IT infrastructure remotely from a centralized console. It delivers high-quality capabilities. It doesn't get any more cost-effective than that. Provides up-to-date status information and updates on users' software and networks Continuously watches over the status and health of users' networks and devices Generates tickets instantly when problems are identified Tracks multiple clients and endpoints