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VIII Lisbon EACD Debate focused on "Financial communications: rebuilding trust and confidence", sponsored by Hotel Altis and Optimus, 9th november, 2011
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VIII Lisbon Debate Comunicaçao Maria Antonia Saldanha Lisbon, November 9th 2011
The Successful Coopetitive Model Challenges as Opportunities 2 The Successful Coopetitive Model Challenges as Opportunities 2
The Successful Coopetitive Model Challenges as Opportunities 3 The Successful Coopetitive Model Challenges as Opportunities 3
SIBS Origin SIBS Today SIBS Mission Created in 1983 • 26 shareholder (99% of bank Contribute to social welfare, market share) promoting and efficiency in Financial services, namely Fully nationalized • Owner of the “MULTIBANCO” payments, through the banking sector network (single ATM and provision of technological EFTPOS operator in Portugal) solutions and processes that 12 shareholder (banks) and card scheme combine security, convenience and innovation Designed to be an • Global ACH in Portugal for all at the lowest possible cost instrument for payment systems interbank cooperation in the payments arena • Provider of backoffice & Item Processing services for the banking community SIBS aim to be an international reference as payment systems technological operator 4 SIBS Origin SIBS Today SIBS Mission Created in 1983 • 26 shareholder (99% of bank Contribute to social welfare, market share) promoting and efficiency in Financial services, namely Fully nationalized • Owner of the “MULTIBANCO” payments, through the banking sector network (single ATM and provision of technological EFTPOS operator in Portugal) solutions and processes that 12 shareholder (banks) and card scheme combine security, convenience and innovation Designed to be an • Global ACH in Portugal for all at the lowest possible cost instrument for payment systems interbank cooperation in the payments arena • Provider of backoffice & Item Processing services for the banking community SIBS aim to be an international reference as payment systems technological operator 4
FINAL CLIENTS COMPETITIVE PLATFORMBANK A BANK B BANK C BANK D ... BANK Z (operational economies distributed) COOPERATIVE PLATFORM (network and scale economies) TECHNOLOGICAL INFRASTRUCTURE 5 FINAL CLIENTS COMPETITIVE PLATFORMBANK A BANK B BANK C BANK D ... BANK Z (operational economies distributed) COOPERATIVE PLATFORM (network and scale economies) TECHNOLOGICAL INFRASTRUCTURE 5
International Schemes STEP2 TARGET2 International Systems Interface CREDIT CARDS CHEQUES DRAFTS DIRECT DEBITS RTGS TRANSFERS Channel Interface ATM POS Internet banking Internet secure Mobile Banking Contactless road toll payments payments OthersSIBS plays a transversal role in the payment system, presenting a one‐stop‐shop offer with unique innovative services International Schemes STEP2 TARGET2 International Systems Interface CREDIT CARDS CHEQUES DRAFTS DIRECT DEBITS RTGS TRANSFERS Channel Interface ATM POS Internet banking Internet secure Mobile Banking Contactless road toll payments payments OthersSIBS plays a transversal role in the payment system, presenting a one‐stop‐shop offer with unique innovative services
“MULTIBANCO system is one of the most advanced networks “Portugal’s MULTIBANCO in the world (…) enabling innovative services such as the system is acknowledged to be the most sophisticated and “The significant increase in the pre‐paid mobile phone calls and the electronic motorway comprehensive in the world.” use of debit cards in Portugal, toll system.” In Eurobusiness, June 2003 over the last decade, is linked to In Financial Times, June 2003 the creation of SIBS (…).” In ECB, “ECB Blue Book”, Vol. I, August 2007 “... the example of the Portuguese system, SIBS, suggests that greater innovation may arise out of a system where all the “A survey conducted for this report looked at the availability processing for a number of and use of a non‐cash functions at cash machines in other payment methods is carried out countries. Of the survey respondents, the Portuguese were centrally.” the leaders in the cash machine functionality.” In OFT, April 2006 In APACS’ Report UK Cash & Cask Machines, May 2008 The Portuguese payment system is internationally recognized as a case of success and innovation 7 “MULTIBANCO system is one of the most advanced networks “Portugal’s MULTIBANCO in the world (…) enabling innovative services such as the system is acknowledged to be the most sophisticated and “The significant increase in the pre‐paid mobile phone calls and the electronic motorway comprehensive in the world.” use of debit cards in Portugal, toll system.” In Eurobusiness, June 2003 over the last decade, is linked to In Financial Times, June 2003 the creation of SIBS (…).” In ECB, “ECB Blue Book”, Vol. I, August 2007 “... the example of the Portuguese system, SIBS, suggests that greater innovation may arise out of a system where all the “A survey conducted for this report looked at the availability processing for a number of and use of a non‐cash functions at cash machines in other payment methods is carried out countries. Of the survey respondents, the Portuguese were centrally.” the leaders in the cash machine functionality.” In OFT, April 2006 In APACS’ Report UK Cash & Cask Machines, May 2008 The Portuguese payment system is internationally recognized as a case of success and innovation 7
Millions of operations per year SWIFT Law interface2.200 Payments Car Park contactless MB DOX2.000 Welfare payments First network in the world to Payments TARGET 21.800 offer Bill Payments and SEPA CT Mobile Phone Top-Up. Tax Payments Direct PE-ACH1.600 interface Debits (for credit SET Protocol transfers)1.400 RTGS Road Toll (e-commerce) Gas stations Contactless payments contactless Payments1.200 Direct payments (card) Mobile phone e-authentication Credits top-up Draft’s1.000 Clearing Public 800 Cheques’ phones’ Clearing payments 600 Road toll POS Network contactless ~2,3 Billion Bill payments 400 ATM payment at transactions in Network ATM 2010. 200 1986 1988 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010 Managed Cards 766 1.240 2.377 4.205 5.291 7.024 9.315 11.756 14.574 16.189 17.642 19.768 18.876(thousands) 8 Millions of operations per year SWIFT Law interface2.200 Payments Car Park contactless MB DOX2.000 Welfare payments First network in the world to Payments TARGET 21.800 offer Bill Payments and SEPA CT Mobile Phone Top-Up. Tax Payments Direct PE-ACH1.600 interface Debits (for credit SET Protocol transfers)1.400 RTGS Road Toll (e-commerce) Gas stations Contactless payments contactless Payments1.200 Direct payments (card) Mobile phone e-authentication Credits top-up Draft’s1.000 Clearing Public 800 Cheques’ phones’ Clearing payments 600 Road toll POS Network contactless ~2,3 Billion Bill payments 400 ATM payment at transactions in Network ATM 2010. 200 1986 1988 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010 Managed Cards 766 1.240 2.377 4.205 5.291 7.024 9.315 11.756 14.574 16.189 17.642 19.768 18.876(thousands) 8
. Channels Number of transactions (millions) Total value (billion euros)~14.400 ATM (all major vendors ‐ 20+ ATM 883 52models) POS 748 30~278.000 POS Other:(multi‐acquirer – all major •Home Bankvendors ‐ 70+ •Road Toll 363 15models) •Mobile banking •Internet banking •… •Cheques •Direct Debits •Credits Transfer 312 7.888 •Drafts •RTGS Total ACH 2.342 7.988 SIBS’ ACH processes 2,3 billion transaction per year with a total value of almost 8 trillion €. 10Source: SIBS statistics ‐ 2011.
. >2,3 billion operations >19 million cards>200 million documents
. 76 million € / withdrawals/ day79 million € / purchases/ day 15€ from every Portuguese, every day
. More than 2 airports per day 17 bilions € / SICOI / dayMore than 40x Portugal’s PIB 7 trilions euros in 2010
. The Successful Coopetitive Model Challenges as Opportunities 15
. Continuous growth Non coopetitive services Grow with shareholders International markets
. Contactless Instant IssuingBusiness Activity Monitoring
. On-going operations in: • Europe • Poland • Greece • Romania • Spain • Malta • UK • Africa • Angola • Algeria • Mozambique and SWIFT services to customers based in such diverse overseas locations as New York, Panama and Southeast China.SIBS is one of the biggest European processors with on‐going operations in different business fields on several countries. 30
. Lisbon, November 9th 2011 Maria Antónia SaldanhaCommunication Manager ‐ Corporate Office ‐ SIBS: m.antonia.saldanha@sibs.pt http://pt.linkedin.com/in/masaldanha