Solutions, Simplified.

1. Solutions, Simplified. 2008 Product Launch Training Seminar

2. What’s New? • New look and feel for Access America materials! • Cancel Anytime plan • Plan updates • Existing Medical Conditions coverage for Basic • Kids are Free on Classic • BizPack included in Deluxe, plus new destination website www.yourdeluxetrip.com • Customer ID Cards • Improved Letter of Confirmation • New themed brochures and language

3. Cancel Anytime • Brand new! • Allows customers to cancel a cruise or tour up to the last minute for cash (not vouchers or partial credit) • Not sold based on “covered reasons”- virtually all unforeseen events are covered! • Is a better alternative to cruise or tour supplier insurance • 80% cash back for virtually any reason except: • Intentional self harm/suicide • Epidemic • Pollution • Nuclear reaction, radiation or contamination • War • Unlawful acts • Terrorist events (except as specifically covered) • Financial default (except as specifically covered) • 100% cash back for supplier default and terrorism • Higher commissions than supplier insurance • Can only sold by you, the travel agent!

4. Cancel Anytime: Benefits

5. When to Sell Cancel Anytime • Must be sold within 14 days of your customers’ trip deposit or initial trip payment • When your customer wants coverage for virtually any unforeseen reason • No lists of covered reasons to sort through • 80% or 100% cash back (instead of vouchers or credits)

6. Access America Basic • Existing Medical Conditions are now covered • Access America ID card included for quick access to emergency assistance • Coverage for pre-paid expenses if travel is delayed • Family Basics eliminated - Kids are Free is now on Classic!

7. Basic • When to Sell Basic • Within 14 days of initial trip deposit • When your customers are: • first-time buyers • cost-conscious buyers • looking for a little peace of mind at a great price

8. Classic • Kids are Free! coverage for children 17 and under who are accompanied by parents or grandparents • Access America ID card included for quick access to emergency assistance • Coverage if travelers have separated or divorced • Generous baggage delay coverage • Optional BizPack for business-related coverage ($24 add-on)

9. When to Sell Classic • Within 14 days of initial trip deposit • When your customers are: • traveling with children • looking for higher coverage limits for Trip Cancellation/Trip Interruption • business people

10. Deluxe • BizPack now included in Deluxe (a $24 value) • Access America ID card included for quick access to emergency assistance • New destination website, www.yourdeluxetrip.com • Complimentary Concierge service • Higher primary collision damage coverage • Coverage for Existing Medical Conditions • New Sporting/Electronic Equipment Coverage

11. When to Sell Deluxe • Within 14 days of initial trip deposit • When your customers are: • traveling internationally • looking for the highest coverage levels • taking a once-in-a-lifetime trip • accustomed to the finer things

12. www.yourdeluxetrip.com • International destinations website for Deluxe customers • Contains insider travel information, including: • Local etiquette and customs • Visa requirements • Currency converters • Hospital and medical facility locations • Security information • Maps • Weather

13. Customer ID Cards • Wallet-sized ID Cards for customers on all plans • Easy access to 24-Hour emergency assistance including: • Finding a doctor or medical facility • Paying or guaranteeing a hospital bill • Emergency Medical Transportation • Medical repatriation • Finding a legal advisor • Arranging a cash transfer • Replacing lost documents • Getting information • Delivering emergency messages • You will receive a new supply of ID cards with each new brochure order!

14. Improved Letter of Confirmation • ID card included • Easier to read • Information ordered more logically! old confirmation letter

15. New Themed Brochures and Language • New look and feel for all brochures • Brochures complement your customers’ lifestyles or trips: • Honeymoon • Cruise • Adventure travel • Domestic partner • Ski vacation • Themed photography and messaging throughout each brochure • All available on demand through the myACCESS brochure order page

16. myACCESS www.accessamerica.com

17. myACCESS • Easy purchasing • Get quotes • Compare benefits • Modify plans • Track claims • Customizable brochures • Create a link

18. Agentmax

19. Agentmax • Custom-designed software assistant that works with (or without!) your GDS • Sell faster and easier - data can be taken from the PNR will be pre-populated • Proactively prompts agents to offer travel insurance with each trip • Generates quotes, access PNR data, prints waivers, stores quotes, and much more

20. Agent Incentive • Each agent to download Agent Max and make one policy sale in March will be entered into the • Lottery for a $100 Gift Card! • Requirements: • Download Agent Max and make one sales in the month of March!

21. Download Agent Max • Click on: • http://www.accessamerica.com/agentmax/download.html • When Prompted for an Accam use: F023690 • If you have questions on Agent Max call or email: • Laura McKay-Distribution Specialist • Direct: 888-685-5274 • Email: Laura.McKay@AccessAmerica.com

22. We’re Here to Help • Senior Sales Support for: • Policy changes • Claims inquiries • Product questions • General exceptions • 800-284-8300 • Prompt 4, Input Ext. 51635 • Escalated Issues & Needs: • Local: Tracey Smith • Direct: 888-685-5287 • Email: Tracey.Smith@AccessAmerica.com • Regional: Suzanne Lustig • Direct: 888-433-2779 • Email: Suzanne.Lustig@AccessAmerica.com

23. Questions & Answers