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iam single happy

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  1. Bahasa Inggris 2Chapter 2: Good Service & Fishbone Cause-Effect Analysis Agusta R. Taufani, ST., MT. NIP 198108172014041001

  2. THE TRUEST OF SERVICE • Self Awarness  menanamkan kesadaran diri • Enthusiasm  melayani dengan tulus • Reform  selalu memperbaiki pelayanan • Value memberikan nilai tambah • Impressive  memberikan kesan positif • Care  menunjukkan perhatian • Evaluation  evaluasi kinerja pelayanan

  3. CATEGORY, MODEL, & SERVICE QUALITY

  4. Who’s your customer? ? ?

  5. Do you usually to be served or serve ???

  6. What they talk ‘bout your service? ?

  7. Product Quality Dimension

  8. SERVICE LOOKING

  9. HIDE YOUR FACE

  10. NOT JUNGLE’S LAW BUT BUSINESS LAW RULE # 1 IF THE CUSTOMER IS WRONG

  11. Discussion

  12. FISHBONECAUSE-EFFECT ANALYSIS Slow Regeneration Federation official Old crack Not professional new comer not have playing time minus knowledge ‘bout football LOW MOTIVATION OF INDONESIAN FOOTBALL TEAM ZERO ACHIEVMENT foreign oriented money’s talk Minus skill , knowledge and motivated team Not quality, but relationship Linked with strong guy Coach

  13. SOLUTION • Linked with objective guy • Need regeneration to the new era • Federation official must be professional • Offering Contract to the coach in right time and right place

  14. to be continue…..

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