VoIP: Strengthening Customer Experience

1. VoIP: Strengthening Customer Experience Voice over Internet Protocol is a technology that transforms information into voice communications and multimedia sessions on the Internet. It basically facilitates services like voice, fax, SMS, voice messaging, etc., over the internet rather revolutionizing the traditional PSTN (Public Switched Telephone Network) Platform. VoIP has productively established itself by remodelling the workspace and building a stronger customer base by combining VoIP telephone systems and Customer Management software. Owing to the raging popularity of VoIP in customer integration, more and more businesses are walking towards this hosted business telephone system to get better VoIP solutions. [Pull Quotes] “It’s not the employer who pays the wages, he only handles the money. It’s the customer who pays the wages”. – Henry Ford Deals Customer Queries Every customer looks to be treated as a priceless possession and not merely as monetary figures that elevate business profits. Syncing VoIP with CRM solutions can result in optimal interactions with the customer. Integrating these platforms enhances sales and guides agents to easily anticipate and resolve customer queries. [Pull Quote] “Recognize customers as an empowered partner not just as a yielding target” Real-Time Access Customers are able to access voice over assistance from sales agents anytime and anywhere; this 24*7 interaction service with the sales staff enhances customer experience and allows the company to seamlessly cater to their requests/demands. A VoIP telephone system enables the company to render real-time communication with their potential customers.

2. [Pull Quote] “Get the confidence of the customer and you will overcome the entire obstacle in gaining their patronage” IVR assistance Interactive Voice Response is an integral part of VoIP solutions VoIP solutions; it is basically a telephonic system which interacts with the customer, collects information and then directs the call to the relevant recipient. Offering a personalized experience to the customer by greeting them with pre-recorded messages and giving lists of options reduces their waiting time and builds soaring customer retention rate for the company. [Pull Quote “Stop focusing on saving money, start investing in enhancing customer wisdom, monetary earnings will follow up”. Analyse the Analytics CRM data is a crucial source of information for marketing departments in order to analyse the customer responses towards the company. VoIP provides customer analytics which proves to be beneficial in crafting marketing campaign strategies as well as curating better ways to upgrade customer experience. VoIP telephone system data is interchanged into business data which is then tightly scrutinized by the marketing department to strain out the best possible tactics in order to maintain and elevate customer service. [Pull Quote] “Do not restrict customer service in just one department, make it the entire company” Conclusion Today’s informative environment bounds the company to add VoIP solutions to elevate the customer experience, maybe it doesn’t guarantee huge ROI but it can surely gain some happy customers who are the real assets of the company. Businesses today are thriving towards

3. VoIP phone services for their brand which offer feature-rich and flexible catering of customer demands in order to maximize their retention rate paving way for a reliable and one-of-a-kind experience for customers.