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Effective Communications for ITSS Managers

ITSS Managers Meeting March 3, 2003. Effective Communications for ITSS Managers. Good two-way communication is the foundation of: Understanding Trust Community Efficiency Progress. Why Communication Matters. Managers at all levels need to make a strong personal commitment

EllenMixel
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Effective Communications for ITSS Managers

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  1. ITSS Managers Meeting March 3, 2003 Effective Communications for ITSS Managers

  2. Good two-way communication is the foundation of: Understanding Trust Community Efficiency Progress Why Communication Matters

  3. Managers at all levels need to make a strong personal commitment to being effective communicators Managers are the Key

  4. That’s what staff say. The message is consistent across ITSS Communications Survey ITSS Employee Survey Results from surveys done at other companies and research firms Communications and organizational effectiveness theory How Do We Know This?

  5. Listen Initiate Filter (the “right” amount) Interpret & Relate Add Context & Global Perspective Connect Deliver …in a timely manner, to the right people Our Communications Responsibilities

  6. Having regular one-on-one meetings Having regular staff meetings Sharing information quickly about updates, staff/org changes, decisions Making the tacit explicit Closing the communication loop with a response or acknowledgement Leading & participating in effective meetings You’ve Told Us That Effective Communication IS...

  7. Letting a request for response go unaddressed Sharing information with only some who need to know Passing information to staff without the proper context for them to relate to it Getting input and doing nothing with it Meeting with no point, purpose, focus or result And Effective Communicationis NOT...

  8. Accountability starts at the top Communicating is everyone’s job Recognize that all of us, as managers, are the vital link in ensuring two-way communication You cannot delegate communication Be a channel, not a dam Quality over quantity Commitment to Communicate

  9. Be a champion for communication Ask for information when you need it Ask yourself, “Who needs to know this? How quickly? How can I tell them?” Work in coordination with your manager and staff to plan actions based on Employee Survey results Use itss-managers@lists for broad communication across ITSS Call to Action

  10. Like itss-service-alerts, but for organizational (not operational) news Official grapevine for: new initiatives, project milestones, service changes, new policies or procedures, client info, etc. Managers should: send information to the list sift and pass on relevant information to their staffs Not everything will be relevant to everyone—that’s OK Using itss-managers@lists

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