Business Analysis…

1. Business Analysis… …methods, fads and fashions Guy Beauchamp Business Analyst Solutions Stand 63

2. 1. make the case for undertaking Business Analysis The Top 6 Reasons Projects Fail • The Standish Group “Chaos Report” (1994) • 365 executive managers • 8,380 applications • all major industry segments including: banking, retail and wholesale. Some of the contents of this slide were taken from www.it-cortex.com

3. 1. make the case for undertaking Business Analysis Business Analysis Proverbs • Delivery is not the best time to analyse requirements Urban Wisdom • A factor present in every successful project and absent in every unsuccessful project is sufficient attention to requirements. • Suzanne & James Robertson • Requirements-Led Project Management

4. 1. make the case for undertaking Business Analysis What is “sufficient attention to requirements”? (I) Average actual effort spent on each stage of the development cycle* 70 60 50 40 30 20 10 0 Requirements Analysis Design Code/test *based on a study by Staffordshire University

5. 1. make the case for undertaking Business Analysis What is “sufficient attention to requirements”? (II) Average Proportion of Errors Built in During Development* 90 80 70 60 50 40 30 20 10 0 Requirements Analysis Code/test Design *based on a study by James Martin

6. 1. make the case for undertaking Business Analysis What is “sufficient attention to requirements”? (III) Relative Cost of Correcting Requirements Errors* *sourced from Barry Boehm

7. 1. make the case for undertaking Business Analysis How Much Poor Analysis can £Cost* • Half of all bugs can be traced to requirement errors • fixing these errors consumes 75% of project rework costs • CONTRIBUTING TO: • The average project exceeds its planned schedule by 120% • 52.7% of projects will cost 189% of their original estimate • Only 16.2% of projects will be completed on time & on budget • 30% of projects are cancelled before completion *Source: Calculating your return on investment from more effective requirements management IBM article Dec 2003

8. 1. make the case for undertaking Business Analysis Summary The typical project… …expends least effort on analysis… …which is where most errors originate… …and whose errors cost most to fix!

9. 2. debunk Business Analysis Definition of terms for Business AnalysisBusiness: <whatever> Analysis:“the process of breaking a concept down into more simple parts, so that its logical structure is displayed” (OED)a: an examination of a complex, its elements, and their relations b: a statement of such an analysis (Merriam Webster)

10. 2. debunk Business Analysis Scope of analysis of change • ANALYSIS of change requirements • Process • Organisation • Location • Data • Application • Technology • Non-functional

11. 2. debunk Business Analysis Chain Of Reasoning Requirements must be assumed to be wrong until they are provedto be right

12. Key Many One 2. debunk Business Analysis -Links-in-the-Chain-Of-Reasoning- Driver Addressed by Vision Deliverable Achieved as measured by Contributes to Objective Benefit Delivered through Delivered by Requirement Requirement Benefit Delivers Enforces Business Rule Requirement Business Rule Enforces

13. 3. make the case for a pragmatic and practical analysis of business changes When & Where are Business Analysts involved and how do they help? There is a chain of reasoning that leads from the statement of a problem to the implementation of solutions… …involving up to 10 groups of people… Owners defines measures of success and £targets …Business Analysts confirm & document £Money! Strategists determine the strategy to hit the targets …Business Analysts help do market research, create strategy, challenge & document Sponsors establish a Programme that delivers the strategy …Business Analysts document Programme TOR and build the Business Case Programme Managers Institute Projects that implement the programme …Business Analysts document the Project TOR Project Stakeholders …Business Analysts specifyrequirements for Projects (in the Business Model) Design Analysts designsolution that satisfies the requirements …Business Analysts protect requirements & document compromises Solution Builders buildsolution …Business Analysts protect requirements & document compromises Solution Builders &Business testsolution …Business Analysts ensure tested against requirements • Project managers • Implementsolution • …Business Analysts help with • Process and data migration • Cutover planning • Rollout • Users • Acceptsolution • …Business Analysts help with • £MEASURING £BENEFITS £REALISATION POST-IMPLEMENTATION Business Analysts feed back to the Owner how well their measure of success has been achieved

14. 3. make the case for a pragmatic and practical analysis of business changes If… If you can map all your analysis to components in the Chain of Reasoning If there are no gaps AND no breaks in the chain If those who can kill your project agree with your analysis Then your analysis is correct and what’s more you are a Business Analyst my son. Sorry Rudyard!

15. …and finally…the secrets of doing Business Analysis • Agree the analysis method and approach you will use • Get some trained Business Analysts • Plan how, when and who to do the analysis • Do the analysis • Use the analysis products to develop and implement the solutions • Er – that’s it.

17. Design the B.A. Function Recruit the B.A. Function Train the B.A. Function Equip the B.A. Function Monitor and Support the BA Function So – Business Analysis is needed… …what next? There are a number of steps to take to establish an operational Business Analysis function:

18. How can BA Solutionshelp? • Design of the Business Analysis function • Terms of reference • Business Analyst Profile Design the B.A. Function • Recruitment of permanent and contract analysts • Source candidates internally and externally • Qualify CVs • Interview – conduct them or just assist with them • Assessment centres • Manage contracted analysts placed by BAS Recruit the B.A. Function • Training courses for analysts • Fundamentals of Business Analysis • Process Modeling • Data Modeling • Introduction to Testing • BPMN • ISEB accreditation • Essential Skills for Business Analysts • Workshop Facilitation • Conflict resolution • Strategic Thinking Train the B.A. Function • CASE tool recommendation - independent • Assessment of requirements • Recommendations and benefits assessment Equip the B.A. Function • Monitor and Support for analysts • Phone and email post training • Refresher training • Mentoring • Q/A reviews of analysis deliverables Monitor and Support the BA Function

19. Who Are BA Solutions? • BAS are highly experienced Business Analysts • We have extensive practical experience in a wide range of industry sectors including retail, banking, utilities, software houses • We have worked in IT departments and within Businesses at every level from Majority Shareholder/Owner to Managing Director to shop floor workers – average satisfaction score for delivered services is 92%! (Source: Client feedback forms) …and what is the BA Solutions mission? To support the whole Business Analyst ‘life cycle’ and provide whatever services clients need in order to set up and run a Business Analyst function.

20. BA SolutionsJust some of our Clients… Christian Aid D S Data Training Ltd Diligenta Ltd Hewitts Ltd HSBC KPMG Littlewoods Shop Direct Group Plc Network Rail Norwich Union O2 Otto Plc Scottish Water Suffolk County Council The Law Society Transport For London Zurich International Solutions Ltd

21. Thank you for your time. If you would like to discuss anything further, please contact BA Solutions web: www.BusinessAnalystSolutions.com mail: Guy@BA-Solutions.co.uk phone: 0845 166 2161 address: 6 Mickle Gate, Peterborough, PE3 6SU

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