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Contact centers typically utilize a combination of communication channels, such as phone calls, email, live chat, social media, and SMS, to engage with customers. They are staffed by customer service representatives, also known as agents or customer support agents, who are trained to provide prompt, knowledgeable, and courteous assistance to customers. For more information visit: https://cioinsights.com/r3d=r3dr3dr3dtop-10-best-contact-center-companies-to-watch-in-2023
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