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VoIP vs PBX: Which is Right For Your Business?

Several types of phone systems are there and everyone has their pros and cons. And, VoIP and PBX both are on top in the business industry. Here is a comparison between VoIP and PBX and which one is best suited for every business type.

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VoIP vs PBX: Which is Right For Your Business?

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  1. VoIP vs PBX: Which is Right For Your Business?

  2. Picking a business phone system can be a daunting task for business owners. Usually it comes down to VoIP vs PBX and you have to evaluate your options to make the right choice.

  3. Here is a complete breakdown of VoIP vs PBX including analysis, cost, maintenance and more

  4. 1. Reliability PBX System VoIP System Outgoing calls cannot be made during internet outages, but the system still functions during emergencies. The PBX system works partially through phone lines that help you communicate during power outages.

  5. 2. Cost PBX System VoIP System International calls don’t incur additional costs and have lesser maintenance charges with no extra requirement of equipment. Traditional PBX systems require expensive hardware and incur higher operational costs as compared to VoIP.

  6. 3. Size Limitations PBX System VoIP System In VoIP, only bandwidth limits the users. However, it can be modified as per the requirement and bills will adjust accordingly. PBX limits the phone numbers and additional lines; extra server space and hardware are required, which can be costly.

  7. 4. Flexibility PBX System VoIP System Calls can be made and received from anywhere regardless of the location or device with VoIP. PBX systems are restricted to on-site operations. All calls can be made and received from office phones.

  8. 5. Integrations PBX System VoIP System This is another factor where VoIP shines. VoIP allows businesses to integrate with third-party CRM and ERP systems for better customer connectivity. PBX systems don’t offer that as they work on separate networks.

  9. 6. Features PBX System VoIP System VoIP offers various features such as call conferencing, call recording, real-time reporting, IVR, voice broadcasting and more. PBX phone systems are only limited to basic phone calls.

  10. AboutUs CallCenterHosting (CCH) is a leading and globally recognized provider of VoIP solutions. We offer a complete software-based call center set up for start-ups, SMBs, and enterprise, which includes dialers, IVR, voice broadcasting, VoIP and business number. For more information, call us at +1-800-346-4974 or visit: www.callcenterhosting.com

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