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Avaya 3314 Exam Questions | Killtest 2019

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Avaya 3314 Exam Questions | Killtest 2019

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  1. The safer , easier way to help you pass any IT exams. 1.On the Avaya Aura® Experience Portal (AAEP) system that will perform voice campaigns, which three prerequisites are required on the AAEP before installing Avaya Proactive Outreach Manager (POM) software? (Choose three.) A. Install an email server B. Ensure the correct number of telephony and POM licenses C. Ensure VoIP ports (H.323 or SIP) are in service D. Install an SMS gateway E. Configure on the external database Answer: B, C, D 2.Which Avaya Aura® Experience Portal component interfaces with WebLM server for licensing services A. Session Manager B. Communication Manager C. Media Processing Platform D. Primary Experience Portal Manager E. Auxiliary Experience Portal Manager Answer: D 3.Which component of the MPP is a VoiceXML interpreter that communicates with the application servers to interpret the VoiceXML documents of a speech application? A. CCXML Browser B. System Manager C. Web Services D. Avaya Voice Browser E. Speech Proxy Answer: D 4.Which two components are required to support an Avaya Aura® Experience Portal (AAEP) email application? (Choose two.) A. Speech Server B. Experience Portal Manager C. Media Processing Platform D. Web Application Server Answer: AB 5.Which three components are required by an Avaya Aura® Experience Portal (AAEP) server to support an application that recognizes a caller's spoken responses, assuming sufficient telephony resources are available for the AAEP? (Choose three.) A. Speech Server B. Text to Speech Licenses on the AAEP C. Incoming Digit Recognition Engine D. An Application server to host the application E. Automatic Speech Recognition Licenses on the AAEP Answer: ABE 1 / 4

  2. The safer , easier way to help you pass any IT exams. 6.The Avaya Aura® Experience Portal (AAEP) system consists of which two major subsystems? (Choose two.) A. Application Enablement Services (AES) B. Media Processing Platform (MPP) C. Private Branch Exchange (PBX) servers D. Experience Portal Manager (EPM) E. Avaya Oceana Answer: BD 7.When an email channel is added to an Avaya Aura® Experience Portal (AAEP) configuration which component interfaces with the customer's email server? A. Media Processing Platform Email Processor B. Session Manager Email Processor C. Communication Manager Email Processor D. Experience Portal Manager Email Processor Answer: D 8.In Intelligent Customer Routing (ICR), on which administration page do you configure settings that were previously configured using the icrcca.properties file of the previous release? A. Destination Configuration page B. icrcore.properties file C. ICR Core Configuration page D. ICR Application Configuration page Answer: B 9.Which statement about Auxiliary Experience Portal Manager (EPM) is true? A. An Auxiliary EPM can be installed co-resident with MPP server. B. An Auxiliary EPM can be Installed on a single server AAEP system. C. More than one Auxiliary EPM server can be added per AAEP system. D. Only one Auxiliary EPM server can be added per Avaya Aura® Experience Portal (AAEP) system. Answer: B 10.Which Proactive Outreach Manager (POM) component is responsible for launching voice calls, and sending SMS messages, or email messages using one or more EPM servers? A. Campaign Director B. Campaign Manager C. POM Monitor D. POM Pacing Answer: D 11.If the primary Experience Portal Manager (EPM) server is unavailable, which component can handle Application Interface web service and Application Logging web service requests? A. Auxiliary Experience Portal Manager 2 / 4

  3. The safer , easier way to help you pass any IT exams. B. Auxiliary Media Processing Platform C. Secondary Media Processing Platform D. Auxiliary Session Manager Answer: C 12.Which Proactive Outreach Manager (POM) server component is used for inter-process message communication between POM components? A. ActiveMQ B. Rule Engine C. Agent Manager D. Campaign Manager E. Campaign Director Answer: A 13.Which component of Intelligent Customer Routing (ICR) is used for configuration and administration of ICR elements; such as, Core, Skills, Destinations, Call centers, Business hours, and Holidays? A. ICR PDC B. ICR Core C. ICR Admin D. ICR CCA Answer: C 14.Which Media Processing Platform (MPP) component works in conjunction with the Experience Portal Manager (EPM) to keep the MPP functioning in an optimal state? A. Web Service B. Session Manager C. CCXML Browser D. System Manager Answer: D 15.The Rule Editor designs restrictions (Rules) for agent-based campaigns. Rules are run prior to new call attempts. Which three are valid Rule Categories? (Choose three.) A. Attempt Completions Code B. Nuisance Frequency C. Local Area Codes D. Attempt Frequency E. Call Classification Answer: ABD 16.Which statement about Proactive Outreach Manager (POM) is true? A. The POM call back feature supports progressive dialing mode. B. Contact Recorder uses the same Dialer license for the integration with POM. C. POM feeds outbound activities into Context Store as touchpoint information for the Customer Journey. 3 / 4

  4. The safer , easier way to help you pass any IT exams. D. POM provides Common Agent Desktop integration with Call Center Elite. Answer: C 17.Which two statements about Infinite Campaign are true? (Choose two.) A. An Infinite Campaign is terminated by manual intervention. B. An Infinite Campaign terminates only when all agents log off from the campaign. C. An Infinite Campaign is designated by Campaign Type 0. D. An Infinite Campaign terminates automatically after processing all contacts. E. An Infinite Campaign does not terminate by itself after processing all contacts. Answer: AE 18.What is the purpose of the Operational Database? A. To increase the number of concurrent users to POM for different Jobs, using the same MPP resources, from either the primary or the auxiliary server B. To Load Balance with the POM database, sharing campaign contacts and rules, and collecting real time information from the POM Monitor C. To add a new database to the current Schema, acting as default database in case of data Inconsistency in the server database D. To work as a temporary database, creating a new table for each Job to hold filtering and sort criteria changes, being applied dynamically Answer: D 4 / 4

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