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API Integration for ITSM Explained - Perspectium

While there is debate about the efficacy of API integration, there is no debating its rate of adoption. <br><br>Over time, API integration has become a familiar feature of modern, digital, and data-driven organizations. APIs are commonly used when integrating ITSM solutions such as ServiceNow.

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API Integration for ITSM Explained - Perspectium

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  1. API Integration for ITSM Explained

  2. While there is debate about the efficacy of API integration, there is no debating its rate of adoption. • Over time, API integration has become a familiar feature of modern, digital, and data-driven organizations. APIs are commonly used when integrating ITSM solutions such as ServiceNow. • But what is API integration? What’s behind its adoption? And is it really the gold standard for integrating ITSM?

  3. What is an API Integration? An API integration connects two or more systems/applications via application programming interfaces (APIs). A seamless API integration automates data exchange across multiple systems, with the aim of improving internal collaboration, data consistency, and operational efficiency. There is a wide range of applications for API integrations, including: • Connecting a business solution (i.e., ITSM, CRM, etc) to a data storage repository (i.e., data warehouse, data lake, etc). • Bi-directionally synchronizing complimentary applications solutions such as multiple ITSM solutions or a CRM and marketing automation solution.

  4. Why is API Integration so Common in ITSM? Data can flow freely from systems such as ServiceNow, and into more accessible data repositories such as data warehouses and lakes, or solutions for reporting, analytics, business intelligence (BI), artificial intelligence (AI) and machine learning (ML). It can even be bi-directionally synchronized between multiple ServiceNow instances or other ITSM solutions.

  5. Contact Us Location: 10801 N Mopac Expressway, Building 1, Suite 100, Austin, TX 78759 Contact: +1 888 620 8880 E-mail: info@perspectium.com More information about the topic visit https://www.perspectium.com/blog/api-integration-itsm/

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