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Perspectium ServiceNow Spokes and Integration Hub

A ServiceNow Spoke is a u201clogical group of related actions, subflows and supporting application files.u201d In the ServiceNow IntegrationHub, Spokes facilitate the connection between ServiceNow and other systems.<br><br>What is the ServiceNow IntegrationHub (IH)?<br>The IntegrationHub is an API-enabled platform for integrating ServiceNow with other API-enabled systems. <br><br>A number of subscription levels for the IntegrationHub are available, with the range of functionality u2013 including the availability of pre-made Spokes u2013 varying between subscriptions.<br><br>

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Perspectium ServiceNow Spokes and Integration Hub

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  1. Perspectium ServiceNow Spokes and the IntegrationHub Explained

  2. •A ServiceNow Spoke is a “logical group of related actions, subflows and supporting application files.” In the ServiceNow IntegrationHub, Spokes facilitate the connection between ServiceNow and other systems.

  3. What is the ServiceNow IntegrationHub (IH)? The IntegrationHub is an API-enabled platform for integrating ServiceNow with other API-enabled systems. A number of subscription levels for the IntegrationHub are available, with the range of functionality – including the availability of pre-made Spokes – varying between subscriptions.

  4. What is a ServiceNow IntegrationHub Spoke? IntegrationHub Spokes use API to trigger actions in external systems to facilitate connections between ServiceNow and other tools. A number of prebuilt Spokes are available – depending on the user’s IntegrationHub subscription level – and custom, reusable Spokes can also be built by users. With ServiceNow Spokes, users are able to trigger basic actions in connected systems, such as creating a record in Salesforce. No-code, but still complex Using prebuilt Spokes provides ServiceNow users with a no-code approach to creating new integrations. However, no-code does not mean no-complexity. Creating integrations that meet the organizations requirements typically involves a time-consuming process of piecing together several actions and steps. When creating new Spokes, ServiceNow states that “familiarity with application development” is required. However, ServiceNow also offers the Spoke Generator application, for a guided Spoke-creation experience without generating code. As with working with pre-built Spokes, no-code does not mean no-complexity. Since ServiceNow only provides the platform, users are burdened with creating, maintaining and troubleshooting faulty ServiceNow Spoke-based integrations – often a time-consuming process. Unfortunately, complexity is not the only issue …

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