FlightCase- Managed IT Support Services Provider

1. FlightCase Flightcase is a Network Operations Solutions Provider and a well - received managed service provider. Flightcase is an ISO 27001: 2013 (ISMS Certified IT Support / Network Operations Solutions Provider Managing support services to customers worldwide. We support clientele with our FTE professionals varying from supporting their IT Network Operations of niche IT & telecom companies to managing their Analytics / Reporting Accounting / Data analysis tasks. We specialize in assisting for managing your services more effectively & with high level Data security environment. We ably manage/monitor our client's support operations as well as provide the right interface for Entrepreneurs, Carriers and Service Organizations to get their support for different service domains. Services Offered • • • • • • • • • White Label Solutions Network Operations and Data Management Centers Augmentation to existing facilities and staff Project Outsourcing Traffic engineering Circuit Design and Provisioning IT and telecom expense audits Billing Services Project engineering and project implementation and management. MANAGED SERVICE PROVIDER Flightcase is a Managed Service Provider; our Organisation is a Network Operations Solutions provider and well- received Managed Support solution provider. We support clientele varying from supporting network operations of niche telecom companies to Managing/Reporting/Accounting/Data Analysis tasks for companies based in United States, UK & Middle East. With our Telecom/IT based managed service provider, we take full responsibility for running your backend Operations of NOC/Engineering services; day to day switch maintenance as well as we can take care of your Rates/Billing activities • • • • • • Cisco Routers 1700/1800/2500/3600/5400/7200, Layer 2 &Layer 3 Switches. IP Phones, Audio Codes, Mediant 1000 & 2000, Polycom, ZyXEL, DUV & Cisco voice Gateway. SBC -NexTone , Acme, Sonus, Telastic, VOS and SIP Server NEXGE. TDM over Cisco-5400mx-SDP and Veraz Switch. S7, SIP, H.323, RTP, SDP, SNMP. BOOTP/TFTP Utility, Syslog, Putty, Clearquest, Ethereal, Bugzilla 1www.fltcase.com

2. FlightCase Routing Management: Alcatel Lucent NGN / ILT (Ericsson), Veraz / Sonus / ACME Others: LNP and SIP provisioning and ensure proper LNP dipping for our customers. Knowledge of Dial Codes, CDR, NPANXX, LATA, OCN and LERG Table We assure you that our services will enable you to achieve quality at an affordable price, thus reducing your overall Infrastructure challenges. On the other side, you can focus on building your business strategy, enhance your service management and gain improved customer satisfaction. In short, we aim at improving your profitability NOC/ MONITORING & ENGINEERING SUPPORT • Apart from IT & Technical core support, we provide all kinds of service desk solutions for better IT management support to our customers We manage & analyze customer SIP Logs, Call legs, CDR, to find the fault in A-Z route of different vendors and replace with the best route. Troubleshooting and Maintenance of various equipment & switches which are remotely managed by our skilled forced for our IT/ SUPPORT customers based in US, etc Also soft switch I-Gate 4000Pro & 4000 and Media Gateways servers, Cockpit, Telarix, Denver, Palladian and other SBCs. Installation, configuration & up gradation of various types of switches & gateways as per customer needs as part of our IT Managed Service offering Our Managed services helps in handling escalated calls of the NOC of our customers which come under Level II or III which are handled adeptly by our experienced resources. • • • • • NETWORK OPERATIONS CENTER PERSONNEL • • • • • • • • • • Troubleshooting at Level ½ on VOIP/TDM/RF/FIBER Platforms & switches Monitoring and doing initial activity to understand customer/vendor issues Call issues – DTMF, Routing, OWA, DA, Quality issues Trouble ticket management , performance management as per client tools Handling tickets and responding as per SLAs Dealing with Vendors (Termination Providers) for all type of technical issue through Mail or Live Chat Full understanding of SIP/IP protocols, knowledge of Unix Configures, testing, and monitoring LAN/WAN equipment’s and related soft switches. Network Performance Management Phone & Email management TELECOM SPECIALIZED SOFTWARE SERVICES • • • • UI enriched applications Middle ware business Services (SOA Architecture) supporting existing and new clients Wireless Web Service to establish communication between Resellers/Subscriber and Telecom Provider etc Upgrading legacy systems to latest upgraded software technologies 2www.fltcase.com

3. FlightCase OUTSOURCING SERVICES Our support services are mainly to monitor and maintain your network. Our resources are available to provide you the flexibility and extensive understanding of the underlying principles of management services. We provide our clients a reliable, cost effective network monitoring and management solution, matched by quality driven processes. SALES / ACCOUNT MANAGEMENT SERVICES • • • • • Selling of wholesale / retail minutes IP/Data Carrier business worldwide Business Development efforts to identify new routes, buy / sell relationships IP carriers Account Management and support to all customers in the region Create awareness amongst VoIP service providers/ IP carriers/ Channel partners around the world Take part in marketing initiatives, product development, inter carrier negotiations BUSINESS ANALYSIS AND RATE ADMINISTRATION • • • • • • • Identify dial codes which should be broken out into the routing tables Identify sales or other groups for decreases in traffic Handling Rate Notification from Vendors and Rate update to Customers. Evaluate new vendor rate sheets and see what volume and savings are available Generating margin reports, customer traffic profile reports Auditing of invoices to determine if issues are rate or volume related Working with NOC/ appropriate group to identify non-working routes and remove from LCR and Premium table LEGAL /CONTRACT ADMINISTRATION • • • • • • • Legal Document Review and Management Pre and Post-trial litigation support services Advanced legal research and review Paralegal support services Legal Clerical Services Litigation Coding Legal Research BACKEND TECHNICAL SUPPORT SERVICES Our staffing services wherein we staff experienced resources for our clients , comes about with our decade old experience of training and grooming talent in the areas of IT /Telecom - precisely VOIP, IP/Data, Networking, Telephony, Infrastructure & Application support, etc. Technical support is all about accuracy which is consistently provided to our clientele which makes them more confident to focus on their business expansions. As market places turn increasingly global, so does the facet of human resource challenges. It has been our focus to keep pace with the challenges, define and solve specific staffing needs of our clientele, whereby allowing companies the time and freedom to do what they do best: focus on their core business. Our core staffs is with us for over 5 years now as we treat staff as equal and provide them the right technical exposure to support customers with confidence and elegance. 3www.fltcase.com

4. FlightCase For technical support, we offer permanent staffing to all our employees. We believe in providing commitment for our backend support service activities that we provide to our clientele from time to time. Making them equipped to handle technical & backend support with ease & versatility makes them successful in their service delivery. Resolving issues with least Average Time for Resolution & Average Resolve Rate makes all the difference to our stats to evaluate our engineers. Backend Support Services include • • • • • Customer Query Helpdesk Complaint Handling and Dispute Resolution Trouble Ticket Handling / Management Technical Understanding of Issues & suggest towards time bound resolution Loyalty and Retention of client customers Technical Support Services • • • • L1 to L3 support for its customer based applications which needs technical support Remote Monitoring & Diagnostic Application / product updation & patches - Relating with customer to resolve queries Warranty & Account Our aim in technical & backend support is to provide our clients an edge over what they have done or practiced over the years. We aim to add value to our processes so as to meet client expectations and bring about esteem satisfaction. REMOTE MONITORING MANAGEMENT Remote monitoring and management (RMM), also known as network management or remote service software, is a built on application to help managed IT service providers (MSPs) remotely to proactively monitor client endpoints, networks and computers. Remote IT Management is need of hour so that one can manage and visualize how the networks of services/applications are performing. Depending on the vendor it provides real time as well as forecast for the immediate future, majorly to avoid mishaps in the network. Besides, proactively stay ahead of issues and resolve them remotely. Need of remote monitoring management: Essentially, when one of these engineers detects a problem on the monitoring tool, an alert (or "ticket") is created and sent to the MSP, prompting them to take whatever action is needed to resolve the problem. Pro-active means of reporting is required here to assess the issue & resolve successfully. The severity of the problem/issue can also be determined here to prioritize & identify critical vs non critical issues. MSPs such as Flightcase who are into this for over a decade with their partners have their personnel trained to identify the critical and non-critical issues so that they save the customer from having a disaster in their running network. A good MSP rises to the occasion to identify & resolve such issues before the client hits on a road block. Functionally RMM performs as: • Gathering information about client software, hardware and networks, all combined into one single platform where the engineer can extract MSP provides activity reports and data from time to time for its engineers to monitor and take pro-active actions Create appropriate alerts and tickets when problems arise; actions taken thereon Track network and device health of client equipment's (servers, routers, switches, etc) Monitor multiple endpoints and clients simultaneously which is key at times Automate scheduled maintenance tasks to ensure that there is no breakdown to the various elements that function 24 x 7 for most Carriers/Organizations • • • • • 4www.fltcase.com

5. FlightCase Flightcase has over last several years has performed successfully monitoring for its clients majorly based on their own software product designed for their network operations. Since 2005, systems worldwide have began to mature, as smaller companies especially software had to take advantage of the managed services environment that Fortune 500 companies had access to. RMM technology and expert staff could now be leveraged by the MSP to service the small and medium size business (SMB) market. Thus began the managed services movement as we know it today. Today enterprise-level automation and monitoring is a need of the hour for fixing problems & avoid system failures. After all maximizing uptime was key for every client and that's where Flightcase though its experts intent to provide the edge in the market WHY US Flightcase Advantages: • • ISO 27001 : 2013 Certified for Information Security & Management of Systems Decade old Experience of working with International Network Providers of Voice/Data,IP/Mobility Network operators in access network, backhaul network and core network Remote Monitoring Experience of handling remote NOC operational issues for IT Products, Internet Service Provider (ISP), Telco Carriers, Telecom Service Provider (TSP) network, etc Troubleshooting expertise for Network elements / equipment’s, communicating with customers across the globe for our clientele Experience for deployment of complete NOC (inclusive of OSS tools, IT Infrastructure and video wall) for centralized NOC/Technical support solutions We are the first in India to incorporate Cloud based application Monitoring & Support under VOIP cloud for our customers Handling dedicated NOC/Support staff of more than 150 IT & Telecom professionals Our suite of services can be easily scaled and customized to assist any business Our suite of services can be easily scaled and customized to assist any business Tier 1 to Tier 3 support backed by Subject matter experts to Team Leaders/Managers Cross functionality support in the telecom domain Facilitation towards Issue Resolution • • • • • • • • • • Consultancy Services: • • • • • • • • • Audit for operational processes, team design and co-ordination model Audit for SLA, OLA and recommendations Our engineers are capable for L1, L2 and L3 support Performance Reporting Prompt response time from our engineers Option of Offer in dedicated model or shared model Reduces your company’s operating costs Flat monthly fee regardless of call / work volume or schedule Head quartered in Fort Worth, Texas 5www.fltcase.com

6. FlightCase CONTACT US United States Office 7th Street Fortworth, Texas 76102 United States. Fax: +18173506011 Email : info@fltcase.com Phone : +1-817-350-6011/12 India Operations office Flightcase IT Services P Ltd Pune IT Park, Aundh Road, Pune – 411020. Email : info@fltcase.com Phone : +1-817-350-6011/12 THANK YOU! 6www.fltcase.com