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NOC and Help Desk Services

A help desk can be voice based/phone support or chat support where as Network Operation Center is a packaged, automated, IT Infrastructure management service from InKnowTech, that's makes NOC and Help Desk Services.

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NOC and Help Desk Services

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  1. NOC and Help Desk Services

  2. Network Operation Centre (NOC) Network Operation Cente is a packaged, automated, IT Infrastructure management service from InKnowTech for managing end-to-end IT infrastructure.

  3. NOC HelpDesk • Despite the many things that a Network Operations Center, there’s one thing it absolutely is not – a helpdesk. • This is an important distinction, and one that can easily confuse business owners if not properlyexplained. • The big difference? The help desk is where all end-clientinteractiontakesplace.

  4. NOC HelpDesk • The NOC provides back end maintenance, problem resolution and support, so that the MSP can respond to issues as they arise and ensure clientuptime. • The help desk, on the other hand, is a call center –designed to field front-line questions directly from end-clients who are actively experiencing someissue. • In other words – if an end-user is having a problem, they can call the help desk. If the MSP is having a problem, they’ll contact the NOC.

  5. Help desk - A point ofcontact • In any situation of crisis your MSP customers can reach out to a help desk support with regards to their computers and office networkproblems. • A help desk can be voice based/phone support or chat support. The help desk will validate the issue, create a ticket and perform the primary troubleshooting steps for the customers if not resolved further escalate the ticket to the concerned person or department for further remediation. • NOC and help desk services is more of a customer facingrole.

  6. How does this benefityou? • IncreaseProfitability • Scale your Business Rapidly andAffordably • Increase Brand Exposure • Synchronize YourResources

  7. What does NOC& Help Deskoffer? • Centralizedmanagement • Choice • Synchronizedticketing • Customized desktop supporticon • “RightResponse” workflowmanagement

  8. Thank You!! Flightcase IT Services Pvt. Ltd. For more details: Email - info@fltcase.com Phone No. - (817) 350-6011

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