HM 370 Marvelous Teaching / snaptutorial.com

1. HM 370 Entire Course For more classes visit www.snaptutorial.com HM 370 Week 1 Destination City Proposal Part 1 (Las Vegas) HM 370 Week 2 Destination City Proposal Part II (Las Vegas) HM 370 Week 3 Destination City Proposal -Part III (Las Vegas) HM 370 Week 4 Destination Management & The Convention Industry HM 370 Week 4 Meeting Planning and Management Presentation HM 370 Week 5 Case Study Effective Communication and Decision Making Strategies HM 370 Week 5 Case Study Strategic Planning and Management Presentation HM 370 Week 1 DQ 1 HM 370 Week 1 DQ 2 HM 370 Week 2 DQ 1 HM 370 Week 2 DQ 2

2. HM 370 Week 3 DQ 1 HM 370 Week 3 DQ 2 HM 370 Week 4 DQ 1 HM 370 Week 4 DQ 2 HM 370 Week 5 DQ 1 ************************************************* HM 370 Week 1 Destination City Proposal Part 1 (Las Vegas) For more classes visit www.snaptutorial.com Destination City Proposal -Part I

3. As an executive for a hospitality development group you have been asked to evaluate a destination city for a client that is looking to expand their operations. The client has a diversified portfolio of hotels, resorts, restaurants, bars, and attractions. You will create a preliminary proposal for a hotel development in a city of your choosing, and present the proposal to your client. Select a destination city such as Las Vegas, Orlando, Honolulu, etc. Research your destination city to determine the existing hospitality business segments, paying close attention to the lodging segment as well as any competitors within this space. Apply your understanding of the current local market and the various hotel and resort management divisions in order to assess which departments may need special consideration For example, a convention hotel will differ from a leisure/tourist hotel in terms of both physical space and the size and scope of different departments. Write a 700- to 1,050-word proposal and include the following.  Provide information about segments of the hospitality industry that already exist within the selected city.  Identify the type of hotel would you suggest developing, including some of the key departments and functions that would be appropriate for the local market.  Explain hospitality management, and identify some of the key characteristics of leadership that the client should be looking for when staffing management positions. Format your proposal consistent with APA guidelines. Click the Assignment Files tab to submit your assignment. ************************************************* HM 370 Week 1 DQ 1

4. For more classes visit www.snaptutorial.com Class, so far we have really only two skillsets mentioned. We have talked about communication skills being a necessary skill along with people skills, but let's talk some others as well? Organizational Skills? Critical Thinking skills? And, what about needing an aptitude with financing? Do you think managers need to have math and accounting skills? Why or why not? ************************************************* HM 370 Week 1 DQ 2 For more classes visit www.snaptutorial.com

5. Class, the hospitality industry requires many different types of skill sets to keep an organization running smoothly and efficiently. Pick a skill set you think would be most beneficial and explain why? Give some examples of how those skills can be used to assist other departments/divisions to foster cooperation. HM 370 Week 2 Destination City Proposal Part II (Las Vegas) For more classes visit www.snaptutorial.com As part of your Destination City Proposal, you have also been asked to determine key considerations for hotel restaurant and bar management. Write another 700- to 1,050-word section of the proposal where you discuss your research on key management functions and regulatory/licensing requirements in the selected state, county, and city from Week 1 for the sale of alcoholic beverages. Include the following in your proposal:  Describe some of the key management functions and responsibilities within a restaurant or bar.  Explain the key regulatory and licensing requirements associated with the sale of alcoholic beverages in the selected city. Evaluate

6. any aspects that may need special attention, such as liability or ethical considerations.  Assess managed services and food service opportunities for the client within the local market (e.g. airports, bases, schools). Format your proposal consistent with APA guidelines ************************************************* HM 370 Week 2 DQ 1 For more classes visit www.snaptutorial.com Class, what impact has globalization had on the hospitality industry? Provide three examples of hospitality organizations that have global operations. What are some of the cultural considerations for these organizations? *************************************************

7. HM 370 Week 2 DQ 2 For more classes visit www.snaptutorial.com Class, what is the difference between travel and tourism? What are some government organizations that impact travel and tourism? What is their impact? ************************************************* HM 370 Week 4 Destination Management & The Convention Industry

8. For more classes visit www.snaptutorial.com HM 370 Week 4 Destination Management &The Convention Industry Conduct research using our textbook, the University Library, or other sources about Destination Management Companies and the services that they provide. Develop a 700- to 1,050-word paper in which you discuss key destination management concepts, and include the following:  A description of a Destination Management Company (DMC), the services they typically provide, and how they fit into the convention industry.  An analysis of how a DMC’s service offerings differ from those provided by a meeting planner (e.g. CMP or CSEP).  A profile of a specific DMC that includes information about its size, scope, market, and revenues (if public). Format your paper consistent with APA guidelines. Click the Assignment Files tab to submit your assignment. ************************************************* HM 370 Week 3 DQ 1

9. For more classes visit www.snaptutorial.com Class, What is the difference between front of the house and back of the house operational support? How do they work together to create a successful hospitality organization? How do they impact profitability? How do Human Resources departments find staff who can work well with each other? ************************************************* HM 370 Week 3 DQ 2 For more classes visit www.snaptutorial.com Class, a rather large component of the hospitality industry is the discussion around revenue. We've been discussing how business segments revolve around tourism and I teach a few other hospitality

10. courses and I've been finding that students are coming not as prepared to understand how these tourism areas make money. I thought I would introduce you to the STAR (Smith Travel) report and we will continue this discussion throughout the upcoming weeks. While this is a subscription service that most hotels participate in using, you can check out the sample products on the website: http://www.str.com/ Please let me know if you have any questions. I'm hoping this subject line might intrigue everyone! ************************************************* HM 370 Week 4 Destination Management & The Convention Industry For more classes visit www.snaptutorial.com HM 370 Week 4 Destination Management &The Convention Industry

11. Conduct research using our textbook, the University Library, or other sources about Destination Management Companies and the services that they provide. Develop a 700- to 1,050-word paper in which you discuss key destination management concepts, and include the following:  A description of a Destination Management Company (DMC), the services they typically provide, and how they fit into the convention industry.  An analysis of how a DMC’s service offerings differ from those provided by a meeting planner (e.g. CMP or CSEP).  A profile of a specific DMC that includes information about its size, scope, market, and revenues (if public). Format your paper consistent with APA guidelines. Click the Assignment Files tab to submit your assignment. ************************************************* HM 370 Week 4 DQ 1 For more classes visit www.snaptutorial.com

12. Okay, class, let's see if we can't get this week spinning, shall we? I know we only have a few people during the work week. (smile) Class, a lot of large organizations have ethics training classes built into their core competencies structure and human resources tracks the attendance, but I do think that leaders have choices of ethical behavior no matter if they've had proper training or not. Unfortunately, there can be a lot of "gray" where the difference between black and white cannot be distinguished. Scenario: You are a manager at a restaurant and you've noticed the night shift is taking food home to their family. You've heard the night shift employee discussing his need for money, do you say something to the employee or let the employee continue? ************************************************* HM 370 Week 4 DQ 2 For more classes visit www.snaptutorial.com

13. Class, what are two examples of environmentally friendly strategies that are employed by hospitality organizations? How are these strategies beneficial to the organization? How can an organization begin implementing these strategies? ************************************************* HM 370 Week 4 Meeting Planning and Management Presentation For more classes visit www.snaptutorial.com Meeting Planning and Management Presentation As a professional meeting planner, you have been asked to speak with students in the hospitality management program and provide insights on both your work and opportunities that are available in the field. Conduct research using your textbook, the University Library, or other sources about professional meeting planners and the types of meetings and venues that they manage.

14. Prepare a 15- to 20-slide presentation with speaker notes where you discuss the following:  The role of a professional meeting planner and the benefits of the Certified Meeting Professional (CMP) designation.  The various management functions and facets of meeting planning, including where meeting planners might work (i.e. types of employers).  The different types of meetings, conventions, expositions, and events that a meeting planner might manage, including differences between venues. Format your presentation consistent with APA guidelines. Submit your assignment to the Assignment Files tab. ************************************************* HM 370 Week 5 Case Study Effective Communication and Decision Making Strategies For more classes visit www.snaptutorial.com

15. HM 370 Week 5 Case Study Effective Communication and Decision Making Strategies Resource: Introduction to Hospitality Management, Ch. 17 As an executive for a hospitality consulting group you have been asked to evaluate and recommend effective communication and decision-making strategies for a four-star hotel. (For more information, read the “Guests Complaining about Waiting Too Long for Elevators” Case Study in Ch. 17 of Introduction to Hospitality Management (p. 679).) Review the issue and provide a response that both solves the problem and provides suggestions for avoiding such challenges in the future. Include the following information in your 700- to 1,050-word paper:  A definition of effective communication and why it is important for both management teams and employees.  Key communication concepts that can be used to resolve multi- departmental problems, including recommended methods or approaches to use.  Proposed solutions and key considerations involved in your decision-making process (e.g. rationality, conditions, styles) as it relates to the example in the case study.  Suggested best practices for avoiding such interdepartmental challenges in the future. Format your paper consistent with APA guidelines. This assignment requires two in-text academic references, please. Click the Assignment Files tab to submit your assignment. *************************************************

16. HM 370 Week 5 Case Study Strategic Planning and Management Presentation For more classes visit www.snaptutorial.com Case Study: Strategic Planning and Management Presentation Resource: Introduction to Hospitality Management, Ch. 15 Your hospitality consulting firm has been hired by Shell's Seafood Restaurant, a rapidly growing start up, to help them improve their operational project planning and overall client satisfaction scores. Shell's is a family business with little formal training, which is why they are hiring your firm. Review the Shell's Seafood Restaurant Case Study in Ch. 15 of Introduction to Hospitality Management (p. 620). Prepare a 10- to 15-slide presentation in which you present your findings and recommendations to the client. Include the following in your presentation:  An explanation of how the right organizational structure and the use of strategic planning tools practices can help their business increase both client satisfaction scores and revenues.  An analysis of planning issues at play in the case study that provides an explanation about why they occurred.

17.  Proposed solutions for how the client can avoid future issues. Format your presentation consistent with APA guidelines, and include speaker notes on each slide. Click the Assignment Files tab to submit your assignment. Note: Grades are awarded based upon individual contributions to the Learning Team assignment. Each Learning Team member receives a grade based upon his/her contributions to the team assignment. Not all students may receive the same grade for the team assignment. ************************************************* HM 370 Week 5 DQ 1 For more classes visit www.snaptutorial.com Class, the lodging industry has been greatly impacted when it comes to reservations systems. Before, travelers would have to call the property and reserve a room which was written down on paper with a pencil. Now, the lodging industry has access to computer software systems like PMS support to maintain guest reservations, histories of stays, guest loyalty programs, maintaining room management, as well as including

18. A/R and A/P information. For example, Marriott International has two separate PMS to choose from, MARSHA and FOSSE. FOSSE allows associates to handle all information related to guests with the computer. MARSHA is a little more extensive, since it allows revenue managers to change availabilities, enter restrictions to close out reservation making, and make rate changes. I know many in our class work with restaurants and information is important in this, as well. Have you also noticed, for those who have recently booked airline or cruise travel, that these transportation venues are also using information to help up sell the traveler? In what ways? *************************************************